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United States, California

Consumer reviews about RVTL US

Mar 22, 2016

never received last stuff they charged

i too was charged a very considerable amount and canceled late from a 1 800 number they gave me, but i can't find it now. they took half off the $90 they charged me twice without consent for two other things that never came in the mail. trying to find a way to get in contact with these people at least get my stuff. it was exfoliator and something else..

Sarah O
Mar 23, 2016


Shocking! THEY refuse to give a street name or road name and the UK postal service need this in order for me to send this back and have it tracked. I was on the phone to a young man who claimed he was based in Milton Keynes - when i asked if he would like to come to London for some customer service training he said he would be happy to fly in!!!!! I said this was impossible and his location was a lie like the product and customer service. TOTAL con as they distribute locally and htey know full well that you cannot send this product back. So annoyed with myself for being so stupid!

Chris Humphries
Apr 18, 2016


This is a complete scam, ordered free sample and paid for postage and packaging for £5.00, I then received a second pot which I did not ask for so sent this back at a cost of £7.25.

I then got my monthly bank statement and to my horror £93.00 was taken out by Arc Labs. I phoned them and was told I had 14 days to return the free sample which was not clear on there site.

I received my £93.00 back after being on the phone for a long time but the first sample which was supposed to be free I have had to pay at a cost of £99.33.

Please don't fall for this, the advisor I spoke to was unsympathetic totally and kept advising of the time scale, this is theft beware.

Sep 30, 2016

Equinox and RVTL anti ageing cream scam

I ordered these products for £4.95 on a trial basis. After two weeks I had not even bothered to try it. I then found something that worked for me. They also deducted £95 after which I rang them immediately to return the goods and refund my money. I was given a reference number to write on the packet to return them within 7 days before the trial time ended. I did this the next day by recorded delivery and did not think anymore about it. Almost a year later I received a letter from a collection agency requesting £95 for the creams I returned and did not use. My suspicions grew when I noticed the spelling of cheque ( CHECK) .? In addition the address is a PO box, no email address and the phone number only allows you to make payment by three different ways or offered me a payment plan. I do not want to be black listed but at the same time don't want to pay £95 for something I never used and returned a year ago. Any advice?

Susan Holland
Dec 8, 2016


I have also received a free jar of RVTL Anti Ageing cream and only had to payment the shipping cost of £4.95. This month a payment of £93.00 was taken out of my bank, so how is this cream free. I don't have any paperwork I just received it in a jiffy bag. I would like to send it back but not until they refund my money. But I don't know who to contact. Lets home something is done about this Company because it is downright discusting to be allowed to carry on fleecing people out of their money without asking.

Dec 23, 2016


Ordered sample at the start of December . Today 23rd December two payments one 99.00 & one 98.00 was taken from my account. I contacted my bank and have put a stop to my card. On Tuesday I have to contact the fraud department at my bank. I will try and contact RVTL by e mail and try to get a refund. I am disgusted with this company and can only hope they get shut down.

Claudia Faraoni
Dec 24, 2016


In good faith, I thought I would give the RTVL cream a try. The website said FREE sample and just pay for postage of £4.95. Today £93 has been stolen from my account by these lying, deceptive thieves! This represents everything that is wrong with this world and watch this space because I will not rest until I get every penny of the £93 these criminals have stolen from me!

Jan 19, 2017


Same as above absolutely disgusted with myself for being sucked in as I thought I was just paying for postage and this was a freebie. Been charged £93.00 for a useless product I do t use many skin creams unless they are cheap e.g. under £10.00 max and it lasts a year .The small print was not obvious and when I tried to do something about it they were not obtainable.
Now cancelling credit card to prevent further deductions

Jan 19, 2017

Almost fraudukent

Cross with myself for being drawn in. I thought it was a free offer and nothing was clear re the cost of future purchases. I shall warn as many as I can against this company . Disgusting behaviour all round from them. It was an advert that had been connected I believe to a court case with oil of Ulay which I sometimes use. I generally do not use creams but was sucked in. I now have the process to try and sort it. I hate to think how many people they have upset, ruined some people being able to purchase gifts for their families through greed of a company.



John Porter
Mar 29, 2017

Scammed also

I took the offer of the free trial for my Wife. I completed the order, paid for postage and packaging with my credit card, then after being directed to terms and conditions was shown in partial greyed out wording that I had entered into a contract and would be charged £90 at regular intervals and that cream would be sent. Tried the phone number to cancel. Not connected.Stopped credit card and ordered new one. Now have letter from debt collection company demanding £99. I have received and do not want any more cream. Told them that I was entering into a civil dispute with them and would answer to a civil court. Watch here because if this goes to court we can make a massive collective claim for misleading advertisement. Will post phone number if necessary. Purchased in 2016

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