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DEAD SEA KIT

United States, Florida

Consumer reviews about DEAD SEA KIT

janels
Jul 9, 2012

problems with cancellation

i got charged 93.99 coz I mistakenly didn't read over the terms and conditions of dead sea kit. how did you contact them? their hotline has no customer representative. only a voicemail that is always full. please help.

janels
Jul 9, 2012

Number or email?

what's their contact number or email where they actually respond??

dzintra1
Jul 10, 2012

Dead sea Kit BIG FRAUD!

Ihave the same issue and Icalled my bank, they gave the number to call deadseakit.com but none of the number i could reach then I went back to the website where I ordered the stuff and this is what i find out:
"Our 100% Satisfaction Guarantee: If you are not 100% satisfied for any reason, you can return the unused products in their original packaging up to 14 days after you purchase it for a full refund of the purchase price (less shipping & handling charges). Customer pays return shipping.
Risk-free trial offer: By buying this Special Trial Beauty Kit, you agree to enroll in our Autorefill Program. You will be charged applicable shipping and handling fees upon placing the order and will then have 14 days to try our products and return them if you are not completely satisfied. If you choose to keep the kit, you will be charged the full cost of $89.95. We will then automatically send you a replenishment of the products you have ordered according to our common replenishment guidelines (normally, every 30 calendar days). Your card will be charged accordingly upon dispatch of the replenishment package. Autorefill can be cancelled at any time by simply logging into your account.
Dead Sea Beauty Kit products are ISO-9002 certified and cruelty-free."
I just want to cancel this Subscription. Web-no help! Phone-no help.

dzintra1
Jul 10, 2012

Dead sea Kit BIG FRAUD!

This a BIG FRAUD!! Everyone is stateing the same sisuation that I have had just happen to me,absoultly crazy when you feel you have your ducks all in a row...Then something like this happen...You cant even speak to anyone and their answering service is always full with messages....How can this be fixed? $89.95 was taken from me with no PERMISSION......I havent even recieved the 14 day free trial,so I dont even know if this product even exsists!!! I called my bank, they gave the number to call deadseakit.com but none of the number i could reach then i went back to the website where i ordered the stuff and this is what i find out:
"Our 100% Satisfaction Guarantee: If you are not 100% satisfied for any reason, you can return the unused products in their original packaging up to 14 days after you purchase it for a full refund of the purchase price (less shipping & handling charges). Customer pays return shipping.

emily-may
Jul 10, 2012

£££ Gone

They taught me a lesson to never trust a website or to buy with out knowing company and contact number!
How does my friend get her money back???
I have the product but they charged my friend £135.95 !!!!!
Can you believe it?
I'm angry and believe me you do NOT want to see me when I'm angry !!!!
From Emily

emily-may
Jul 10, 2012

£££ Gone

How can my friend get her money back?
If I go back in time I would of never and I mean NEVER went on this website !
They took £139.95 out of my friends account and she was on the free trial !!!!
OMG I'm so angry ! >:-I
and you do NOT want to see me when I'm angry!
From Emily :)

Malaika7
Jul 11, 2012

Dea Sea Kit and Illumination

I ordered a free trial of these products and was meant to be charged only for postage £3.95 and £4.95 for the 2 products. A month later they have taken out £57.95 and £65.95 from my account. I have now contact my cc company and they have agreed to cancel any future transactions from these scammers. They are also going to dispute the charges they have already placed on my account. I urge anyone else to take this up as well and never ever fall for these scammers!!!!!! They are vermon!

mel13b@yahoo.co.uk
Jul 11, 2012

SCAM SCAM SCAM

I ordered my 'FREE SAMPLE' of deadsea beauty kit paying £3.95 postage and packaging, what an absolute rip off!!!!!! It came after 4 working days, which was great. After 14 days of when I order the trial kit I was charged £57.95 as I had not returned the trial kit back to the supplier!!! On further investigation you can only receive a full refund of the original purchase price; £3.95, if you are not 100% satisfied and only if the product is in original packaging, unopened and unused. An absolute SCAM!!!!
I am currently trying to sort it out with my bank to see if they are able to help me in anyway.

mrs. Norma finch
Jul 11, 2012

cancelation

My wife has tried the Deadseakit but we would like to cancell the product. We have no phone number or in fact anyway to contact anyone. E-mail or anything. J. finch

Sheetal Prajapati
Jul 11, 2012

charged for product without ordered

i see offer online for deadseakit and i didn't even read proper term and condition. i got charged for 9.95$ than they charged 89.95$ for the offer. after 1 month later i got another bill for 69.95$ which i didnt order any product. so i don't know how to get my money back.please anybody have solution for that.

rinberger
Jul 12, 2012

took money from my account

you took $89.95 out of my account without my consent , my wife ordered your trial kit , she never received it . but you took out $5.95 for it and them two week's latter you took another $89.95 . WHY ? my wife has not got any thing from you . WHERE IS THIS STUFF ? I WANT MY MONEY BACK ...

Judy Lilly
Jul 12, 2012

Deadseakit SCAM

I authorized $9.95 to be charged to my VISA for the trial kit. Before I received the trial kit my VISA was charged with $9.95 plus an additional $89.95 which was unauthorized. It is impossible to contact Deadseakit as the phone number has a mail box but it is full. There is no email for customer service.I am going to cancel my VISA to avoid further charges. At this point I am so furious that I have no interest in even trying the products.

Jean Cook
Jul 13, 2012

Overcharge

My account shows I have been charged ,I only ordered the free kit & was led to believe I only had to pay postage.I want repayment immediately.Passwod rxy 46708. Jean Cook.5,Polefield,Fulwood Preston.PR29RS

lbjaromatherapy
Jul 14, 2012

Dead Sea KiT

I originally ordered just a beauty kit which was on special at £3.95 and made sure i opted out to recieve any further kits products. I checked my bank account today and i have now been charged £57.00 ( and some pennies ) and for what!!!!!! I made no request for any orders I will most definently be pursuing this to get my money back. I am very angry at how DEAD SEA have taken money out of my account without asking my permission. I made no order or have received no goods. I want my money back!!!!!

Bluiz59
Jul 14, 2012

dead sea kit

i also have the same problem...$9.95 for the free trial kit...paid...never received. I called...no answers. emailed and goth the run around AND then took me for another $89.95 and don't have that kit either.. I have opted out and unsubscribed and emailed Mr Stan Nathaniel...Head of Marketing for D. S. Marketing about this and the fact that they don't answer phone calls either. I'm reporting this to BBB and I"ve blogged it ready for press if I don't receive my $$$$ soon.
Diana Phillips......phillips.dl57@yahoo.com

OH yeah I forgot...in Big Lots yesterday I saw the IDENTICAL products with same name....dead sea products...for the unbelievable price of $3.00 each!!! Have pictures to prove it.

mads
Jul 15, 2012

Dead Sea Beauty Kit

Like everyone else I foolishly fell for the Dead Sea Beauty Kit "Risk Free Trial", gave my bank details to cover P&P and got £57.95 taken from my account;
Things to do are: 1) Write on this company's facebook page to warn others 2) Complain to their Israel connection = Paloma Dead Sea Ltd, PO BOX 5381 Caesuria Telephone: + 972 4 6264324 or 6261910 The Managing Director is a Mr Doran Sanders. 3) If in the UK the scam is run by a company called DS Marketing (London) Ltd. I can not be sure but I think that they have 2 London addresses: 788-790 Finchley Road NW11 and 92 Temple Fortune Lane, London
Also contact the Advertising Standards Association, The Direct Marketing Association and the Institute of Promotional Marketing.
For everyone, whilst we can't get our money back we can warn others. Use their facebook page to tell people your story. The company deletes each complaint after 24 hours but if we work together I'm sure we can ensure that there is a scam story on their facebook page every day.
Good luck

joke
Jul 17, 2012

deadseakit.com

you are charging my account and I'm trying to cancel this stuff. Look's like you've stolen from alot of people!! My credit card co. is disputing your last theft and if this continues I may file a law suit against your criminal acts. You were supposed to send a FREE kit for doing a survey but you used the information for a crminal act of sendig things per month and charging me for it. I am unable to get ahold of you by phone or E-mail. This has to STOP!!!!! Laura nickelson

annieclare
Jul 18, 2012

Deadsea kit free trial

Similar story - I applied in May for trial kit and had my account quickly debited with the sum of £3.95. As I did not receive any trial kit emailed them and asked for it to be refunded and thought that it had been cancelled. Today I received which I presume is the first months Beauty Kit which I did not agree to at all as have never even tried this. How do I stop this fraud on my account???

Sue Stubbins
Jul 18, 2012

Dead Sea Trial Kit and Collegan Skin Products

I saw these two "so called free trial" products today on facebook and assumed that it would be reputable, I had bought Dead Sea products before at Health Stores so had no reason to suspect anything. I placed an order for the two "trial" products and received a confirmation E-mail back. Immediately I smelt a "rat", when I read the print it stated that after 30 days it would withdraw £89 for a renewal kit. How would I want to reorder when I had not even received the trial kit. I e-mailed both companies back saying that I wished to cancel my orders and, as there was no way I could afford the ongoing costs, it would not be "fair" to receive the trial kit. I received no response back so I telephoned my bank. They informed me that both sets of postage charges had already been requested from my account (even though there was no way they would have had time to despatch the items). I have asked the Bank to put a stop on all requests for further payments and to inform me of any new items they think may be suspicious and not to pay anything without consulting me first. Hopefully now, both companies will be investigated for fraud.

How can these people live with themselves - I hope they get what they deserve.

Brandy
Jul 18, 2012

Dead Sea Kit

I did receive the 5.95 trial kit but now 2 weeks later,they have charged my card 89.95 without my consent. The product is ok but not worth that price. Unfortunately the company office is in Israel, which I did not realize. The phone number 800-717-5794 allows for leaving messages but their mail box is full. Go figure....guess I have to cancel by credit card now.

harrisd48@sbcglobal.net
Jul 18, 2012

trying to contact to return item

1) free trail baloney, free means free no return item after using it?????
2) secondly, it is difficult to contact you on phone as suggested, you phone line says the mail box is full?????
3) third, i do not want any more of you product it is not worth 89.95, i don't appreciate being charged for an order when it is suppose to be free except for shipping and handling
4) do replay asap

DanBill
Jul 19, 2012

Deadseakit.com

I received (Unsolicited) a "free sample pack" from this outfit. Like other people I was informed that if I used the kit it would cost $89.95. I sent the package back marked "return to sender" I then received a pack of three jars which I didn't want. When I emailed them they sent me an address to which I should return the package In ISRAEL. The postage would have cost more than the package. I was then sent an email saying that I could keep the package for only £34.95. Having spoken to my credit card company and been assured that I could not really get out of this I agreed to pay the £34.95. I then told the credit card company to put a block on the card and send me a new card. This means they need to get new details before they can charge me again. I have since received another two packages from them postmarked Frankfurt. This is known as "Inertia selling" where they place a product in your home then try to charge you for it. It is ILLEGAL in the UK. My solution is to inform them that the package is here unopened for 14 days and will remain so until they retrieve it. if not removed in that time it will be disposed of in some other manner.

Lynda Carol
Jul 19, 2012

Deadsea kit "free trial"

I was billed for $5.95 on June 15th, 2012, and have never received my trial kit . I want to cancel. Every time I call the tool free number on my credit card statement, I'm told to go online to their web site. So here I am on the complaint department of their web site. I tried to leave a message, but the answering service is always full no matter when I call. I found out about this product from a commercial featuring a woman named Heather from Espanola, NM, & I live in NM also so I figured if it worked for her in this climate, I'd like it too. Since I have never even received the 14 day trial kit and it is already the 19th of July, I want to cancel this product and turn this company over to the Attorney General here in NM. i want the $5.95 credited back to my credit card and no future charges are authorized.

Lynda Carol

aubrey
Jul 23, 2012

dead sea kit

I have been charged £59.95 for Dead sea kit which I did not order. I only wished to pay for trial at £3.95 which was charged to my credit card. I do not wish to get these products renewed. Please help me cancel any further payments. S. ROBINSON
I contacted my bank to get the Company name and address but they were unable to give it to me.

carmen pye
Jul 23, 2012

deadseakit

I only ordered the one time and I have received another package of deadseakit, I would like to return same to you please give me return address, I did not authorise a second batch of this product,please cancel orders for future as I only wanted the trial product I didnt sign up to anything or give you permission to take money from my account.Carmen Pye

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