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Timbercreek

Canada

Consumer reviews about Timbercreek

thatgirlnamedsteph
Sep 11, 2018

I would probably reconsider

Living and dealing with Timbercreek Communities was the biggest mistake I've made. Before signing the lease, I asked the management company at least 10 times if they have a pest issue because reviews online stated that they, in fact, have a huge issue. I was assured up and down that there is no issue and that my place was treated before I even move in. The unit itself was in decent condition and I has asked a few people in the building who seemed to think it was a thing of the past. That was not accurate. This building has a massive bed bug problem and from what I've heard from other people, they also have a big cockroach problem.

After letting them know about the issue, they did bring in someone to treat the unit within the week, however, I told multiple Timbercreek employees that the issue is not contained to one unit as I saw the IN THE HALLWAY. They told me it was an isolated incident and left me feeling really confused as to how this would happen to me. That same night, I met several other people who were also preparing their units for bed bug treatment, and those units were nowhere near mine.

After the treatment, there was no sign of bed bugs slowing down and the unit became uninhabitable. The Regional Property manager, Marc, assured me the treatment will be done every 2 weeks. So I decided to move out right away but paid for Sept rent ($1700) even though I'm not living there, but because I wanted my furniture treated twice before I moved out (one month = 2 treatments). But in classic Timbercreek style, they have postponed the treatment to make it 3 weeks away, ensuring they only need to pay for one more treatment while my furniture remains in the unit.

This is just one of the MANY issues I have here. Including that I have been followed up to my apartment twice now, even though 2 security guards were at the door (they just let him walk in behind me).

I write this, not to scold and complain but to look out for others. I am 28 years old, a clean and respectable tenant. And because I chose to live at Timbercreek my whole life feels as if it is in shambles right now. I would HIGHLY encourage everyone to avoid this property management company at all cost.

Poedregina
Oct 5, 2018

Timbercreek Regina

Management is a joke! Maintenance is a joke! Literally this entire company is disgusting. The care about money and nothing else.

The only manager they had was amazing and they fired her because she complained of a co-worker harassing her. Learn labour laws you idiots!

STAY AWAY FROM TIMBERCREEK!

serjio
Oct 24, 2018

worst landlord

As far as the management is concerned they must be in dreamland. Their properties are roach infested, and no matter your complain it falls on deaf ears. They are more concerned with rent increases than actually keeping the properties in good repair and actually offering a clean environment, and mould free. For what they charge for their rentals they get one (1) star.

kitty123
Oct 29, 2018

new author

i am going today, monday oct 29, to look at an apartment at 170 old carriage dr. and i am extremely concerned about the negative comments i am hearing. please let me know how i can find out the information to reassure myself to moving there. email me please any information.
thank you
cathy

GabeStark
Jul 10, 2019

Worst Property Managers out there

Timbercreek is by far the worst property managers out there. They are completely ignorant towards their tenants and they treat you like scum of the earth. I personally live in Tower 1 of the Richmond Towers in Waterloo and the experience has been a complete joke from day one to say the least. We've had problem after problem with our unit and they ignore every request for help. The building currently smell like pure sh** as there must be a major sewage backup. That smell has been around for days. Not to mention, the tap water comes out with a white matter in it so I don't even feel safe brushing my teeth with it. There was one point that the key fob access system was reset and they posted a note saying that they had issued a form to fill out to ensure that the key fobs were all up to date with tenants. Well, we filled out that form, sent it in and our fobs were still decommissioned. They did that on a Friday so you couldn't even call to dispute the issue until their office reopened on Monday, therefore we were left having to wait for someone to let us into the building all weekend. The elevators are always down, the parkade looks like its going to collapse with all the crumbling concrete, the gym is garbage and maybe 20% of equipment works and the building is full of bugs. Stay away from this facility at all costs. Save yourself the headache and stress as there are much more presentable properties for rent at the same price or less.

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