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reservations.com

United States, Washington

Consumer reviews about reservations.com

ShooterGirl
Aug 21, 2018

Beware of Reservations.com!

Canadians beware!! Thought I was phoning the hotel’s toll-free # but it was a central reservation centre. They quoted me a non-refundable price to be charged to my credit card immediately. When I refused that option, they quoted me a much higher refundable option. I was even less impressed and said no thanks. I wanted something with a cancellation policy. So the person found me a refundable option at a nearby hotel at an affordable price. After reconfirming some details and the “ refundable” option, I decided to book. I was only ever informed that my credit card would be charged right away, but not that it was going to be in USD! Nor was I told that there was a non-refundable $15USD fee for booking. So I ended up paying for a hotel reservation in Canada in US dollars!! When I checked my credit card statement on line the next day and saw the charges, I immediately cancelled my reservation. I emailed the contact info on my reservation but got no response. There was no phone # on the reservation either - which by the way, I had to phone twice to get. The only phone # was the one on my credit card statement associated with the hotel charge reservations.com - Orlando.

This is a total shady and fraudulent business, and hope others will stick with more reputable sites and confirm who they are speaking with over the phone before booking or check the portal site. I also advised the hotels I was looking into about this in the hopes they don’t use this company service to attract business.

bfg1234
Sep 12, 2018

Not 50% Money Back on a $700 CAD weekend following cancellation policy

CANCELLATION POLICY:
Refundable up to 7/27/2018 The USD $ 14.99 fee from Reservations.com included in the total is non-refundable. The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. Any partial hotel stays is subject to be charged for the full reservations amount."

I booked a hotel in Cheyenne, Wyoming with what I thought was the hotel over the phone. The woman on the phone proceeded to explain how I had up to 2:00pm on the 27th of July to cancel. I cancelled my hotel at 11:30 am of that day due to safety matter and poor hotel condition. The hotel I ended up having to stay at also booked through Reservations.com, making it apparent I did not stay at the original hotel (I did not know of how horrendous my experience would be in trying to receive any money back or I would have never used this hotel). Reservations.com proceeded to charge me for the full amount at hotel #1 at $700 CAD and $700 CAD at hotel #2. After almost two months, extremely rude and poor customer support and even though I followed the cancellation policy I have received a partial refund of $300 CAD for not even staying in this hotel.

Please learn from my mistake.

Miriam B
Sep 19, 2018

scam

I made the mistake of booking with Reservation.com thinking I was dealing directly with the hotel in Ontario where I wanted to stay. The amounts listed beside the rooms did NOT say anything about the price being in US funds. I did not know until I received the confirming email and then tried to cancel it. TOO LATE! They will do nothing to help you! Once they have your money you have no other options. These people should be taken off the internet. They are scammers!!!!!

westcoast
May 2, 2019

FRAUD!

Thought we were booking through the hotel but to find out we booked through them. First they charged us an extra $14.99 for booking fees. Then we had to cancel and tried to get a refund and have been working on this for over a month. They needed a note from the hospital/dr because we were unable to do a procedure that day and needed to cancel. We were able to obtain the letter and emailed it to them within 3 days. 2 weeks later they are telling me they have never received it. I have talked to a reservation specialist 4 times today alone and they even hung up on me. I have asked to talk to a supervisor every time and they tell me they are busy and they will call back within 24-48 hours. They have told me that 4 times. NO ONE has ever contacted me a month later.
DO NOT USE THEM!!!!!!! WARNING!!!!!!!

Wayne106
Feb 12, 2020

Extenuating circumstances

I recently booked a hotel (non-refundable) then was unable to travel because I was unable to go due to the age of my puppy (9 Weeks). I am an inexperienced dog owner so did not realise that a kennel will not take a puppy of that age.

I believe that these are extenuating circumstances that I could not have foreseen I am therefore requesting a full refund.

Thanks for your consideration, Wayne

A photo of the puppy can be provided upon request.

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