Log inRegister
Add a Review

reservations.com

United States, Washington

Consumer reviews about reservations.com

ShooterGirl
Aug 21, 2018

Beware of Reservations.com!

Canadians beware!! Thought I was phoning the hotel’s toll-free # but it was a central reservation centre. They quoted me a non-refundable price to be charged to my credit card immediately. When I refused that option, they quoted me a much higher refundable option. I was even less impressed and said no thanks. I wanted something with a cancellation policy. So the person found me a refundable option at a nearby hotel at an affordable price. After reconfirming some details and the “ refundable” option, I decided to book. I was only ever informed that my credit card would be charged right away, but not that it was going to be in USD! Nor was I told that there was a non-refundable $15USD fee for booking. So I ended up paying for a hotel reservation in Canada in US dollars!! When I checked my credit card statement on line the next day and saw the charges, I immediately cancelled my reservation. I emailed the contact info on my reservation but got no response. There was no phone # on the reservation either - which by the way, I had to phone twice to get. The only phone # was the one on my credit card statement associated with the hotel charge reservations.com - Orlando.

This is a total shady and fraudulent business, and hope others will stick with more reputable sites and confirm who they are speaking with over the phone before booking or check the portal site. I also advised the hotels I was looking into about this in the hopes they don’t use this company service to attract business.

bfg1234
Sep 12, 2018

Not 50% Money Back on a $700 CAD weekend following cancellation policy

CANCELLATION POLICY:
Refundable up to 7/27/2018 The USD $ 14.99 fee from Reservations.com included in the total is non-refundable. The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. Any partial hotel stays is subject to be charged for the full reservations amount."

I booked a hotel in Cheyenne, Wyoming with what I thought was the hotel over the phone. The woman on the phone proceeded to explain how I had up to 2:00pm on the 27th of July to cancel. I cancelled my hotel at 11:30 am of that day due to safety matter and poor hotel condition. The hotel I ended up having to stay at also booked through Reservations.com, making it apparent I did not stay at the original hotel (I did not know of how horrendous my experience would be in trying to receive any money back or I would have never used this hotel). Reservations.com proceeded to charge me for the full amount at hotel #1 at $700 CAD and $700 CAD at hotel #2. After almost two months, extremely rude and poor customer support and even though I followed the cancellation policy I have received a partial refund of $300 CAD for not even staying in this hotel.

Please learn from my mistake.

Miriam B
Sep 19, 2018

scam

I made the mistake of booking with Reservation.com thinking I was dealing directly with the hotel in Ontario where I wanted to stay. The amounts listed beside the rooms did NOT say anything about the price being in US funds. I did not know until I received the confirming email and then tried to cancel it. TOO LATE! They will do nothing to help you! Once they have your money you have no other options. These people should be taken off the internet. They are scammers!!!!!

westcoast
May 2, 2019

FRAUD!

Thought we were booking through the hotel but to find out we booked through them. First they charged us an extra $14.99 for booking fees. Then we had to cancel and tried to get a refund and have been working on this for over a month. They needed a note from the hospital/dr because we were unable to do a procedure that day and needed to cancel. We were able to obtain the letter and emailed it to them within 3 days. 2 weeks later they are telling me they have never received it. I have talked to a reservation specialist 4 times today alone and they even hung up on me. I have asked to talk to a supervisor every time and they tell me they are busy and they will call back within 24-48 hours. They have told me that 4 times. NO ONE has ever contacted me a month later.
DO NOT USE THEM!!!!!!! WARNING!!!!!!!

Wayne106
Feb 12, 2020

Extenuating circumstances

I recently booked a hotel (non-refundable) then was unable to travel because I was unable to go due to the age of my puppy (9 Weeks). I am an inexperienced dog owner so did not realise that a kennel will not take a puppy of that age.

I believe that these are extenuating circumstances that I could not have foreseen I am therefore requesting a full refund.

Thanks for your consideration, Wayne

A photo of the puppy can be provided upon request.

karls
Mar 13, 2020

Fraudulent company

This is obviously a dishonestly run site. They don't let you know that when you confirm a reservation on their site, you are actually making a nonrefundable purchase which includes unreasonable fees and other charges.
For a room at Holiday Inn in Chicago, they charged me $119 PLUS over $44 in "government mandated" taxes and fees PLUS $19.95 in more fees. The exact same room at Tripadvisor is $119 plus $19.95 in total taxes and fees.
I leave it to you to figure out who is telling the truth.
Be sure and check them out with the BBB. You will read this:
BBB files indicate that this business has a pattern of complaints; consumers are reporting they are not made aware of certain fees the company charges in order to make a reservation through the site. Additionally, consumers have reported lack of transparency when it comes to going on what appears to be an actual hotel site...

Knipper64
Jun 5, 2020

Ripp off

DO NOT BOOK with them they ripp off the consumer. Book a 2 night stay in Branson MO at days inn. They told me i was getting the best rate at 201.00 for 2 nights. When I checked in I ask for rate at front desk they told me $149.00 for 2 nights. Lesson learned call hotel before booking. I did call there customer service for a paritial refund, they told me nothing they can do. This is consumer fraud.

Tiffanym90
Jun 20, 2020

Reservations.com is a SCAM!!

So, not only did they charge me a $20 "service fee" but the rude customer service lady hung up on me when I told her that I wasn't aware of this charge! The total amount of the hotel doesn't show on your screen until after you've hit submit. And guess what? There's another $20 fee for cancellation. And even more fees bc she said will accrue just for calling!! Absolutely DO NOT use this service! I didn't even know I was using it, as it appeared to be the hotel website and not reservations.com. WOW is all I can say.......

Add a Review about reservations.com

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Reviews

    Cardingmafia, blackstuff Scam, WU transfer scam - hackerpoulsen50.com
    does anyone know if this guy hackerpoulsen50.com is a scam...
    Tacvisor - Tac Visor isw truley worthless
    Ordered two with night visors in April. Returned...
    The History Channel - The Pickers
    The constant use of the nauseating program...
    bargello.com - No customer service/cheap product
    I ordered some clothes of more than 1000 pounds. No...
    Clear Rate Communications - Misrepresentation/Fraudulent
    This company is a Total Fraud- They misrepresent...
    Deal Dash - scam
    I never had tried deal dash before, I did and bid on an...
    bargello.com - Terrible customer service
    I bought some clothes from Bargello.com This guy Gul took...
    Tacvisor - The product on the commercial is not the same as on the...
    The commercial advertises that the visor has an adjustable...
    CVS Minute Clinic - Covid Test
    Had a Covid test done Saturday 27th June, I was told 2-4...
    Mini Tuxedo Goldendoodles - Unreputiable Breeder
    We unknowingly bought a sick puppy from Mini Tuxedo...
    Smart Start Interlock - Company does not do the right thing
    I looked for an open Smart Start office on Saturday,...
    Hoosier Lottery - bUY TICKET AND IT WAS ALREADY CASHED
    Bought a Ultimate 50.00 ticket and won 100.00 on 06/28.20...
    DRI*Trend Micro orderfind.com MN - Unautherized charge
    I had an unauthorized charge on my Capital One Master Card...
    H&R BLOCK CUSTOMER SERVICE DEPARTMENT - H&R BLOCK PEACE OF MIND
    We have used H&R Block for our taxes for many years...
    Family Feud - Steve Harvey Criticism
    I like Steve Harvey well enough although I certainly...
    MyCustomBobbleheads - DO NOT BUY FROM THEM
    I ordered an EXPENSIVE custom bobblehead for my dad on...
    Sears Kenmore Pro Refrigerator - Sears-horrible product & Service
    In 2017 I purchased a Sears Kenmore Pro bottom freezer...
    American Pharmacy - I use their discount card
    A friend suggested the America's Pharmacy discount...
    American Pharmacy - Save me money at the pharmacy
    I use always search America's Pharmacy for...

    Recently Updated Reviews

    Cardingmafia, blackstuff Scam, WU transfer scam - hackerpoulsen50.com
    does anyone know if this guy hackerpoulsen50.com is a scam...
    Tacvisor - Tac Visor isw truley worthless
    Ordered two with night visors in April. Returned...
    The History Channel - The Pickers
    The constant use of the nauseating program...
    bargello.com - No customer service/cheap product
    I ordered some clothes of more than 1000 pounds. No...
    Clear Rate Communications - Misrepresentation/Fraudulent
    This company is a Total Fraud- They misrepresent...
    Deal Dash - scam
    I never had tried deal dash before, I did and bid on an...
    bargello.com - Terrible customer service
    I bought some clothes from Bargello.com This guy Gul took...
    Tacvisor - The product on the commercial is not the same as on the...
    The commercial advertises that the visor has an adjustable...
    CVS Minute Clinic - Covid Test
    Had a Covid test done Saturday 27th June, I was told 2-4...
    Mini Tuxedo Goldendoodles - Unreputiable Breeder
    We unknowingly bought a sick puppy from Mini Tuxedo...
    Smart Start Interlock - Company does not do the right thing
    I looked for an open Smart Start office on Saturday,...
    Hoosier Lottery - bUY TICKET AND IT WAS ALREADY CASHED
    Bought a Ultimate 50.00 ticket and won 100.00 on 06/28.20...
    DRI*Trend Micro orderfind.com MN - Unautherized charge
    I had an unauthorized charge on my Capital One Master Card...
    H&R BLOCK CUSTOMER SERVICE DEPARTMENT - H&R BLOCK PEACE OF MIND
    We have used H&R Block for our taxes for many years...
    Family Feud - Steve Harvey Criticism
    I like Steve Harvey well enough although I certainly...
    MyCustomBobbleheads - DO NOT BUY FROM THEM
    I ordered an EXPENSIVE custom bobblehead for my dad on...
    Sears Kenmore Pro Refrigerator - Sears-horrible product & Service
    In 2017 I purchased a Sears Kenmore Pro bottom freezer...
    American Pharmacy - I use their discount card
    A friend suggested the America's Pharmacy discount...
    American Pharmacy - Save me money at the pharmacy
    I use always search America's Pharmacy for...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username