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Reservationcounter.com

United States

Consumer reviews about Reservationcounter.com

kmdade247@att.net
Sep 25, 2018

rip off!!!!!!!!!!!

Reservation counter. com is a total rip offf......... Do not make any sort of reservation through them. I thought as many other customers I was speaking directly to the hotel, but found out after I called the hotel to make changes that is was made by Reservation counter.com whom will not allow you to cancel,make changes or give any refunds. I have disputed this charge with my credit card company,but I am being told their is noting they can do. Chase Bank is not working with me either..... I am being forced to pay a 283.00 charge for a hotel stay I never used.....

dumbbunny
Apr 9, 2019

Scam

My husband booked a one night stay at the Microtel Inn & Suites in Bath, NY. We did not know that reservation counter.com did the reservation. We made an error (by one day) on the date of our arrival. Called back to change it (which the prompts say you can do) got the elevator music never got to speak to someone on the day we made the reservation. Finally got to speak to someone about 5 a.m. the following day. She said that they had to call the hotel and see if they will change it and to call back in a couple of hours because they were unable to talk to the manager. We called back and were told that absolutely we would have to cancel the original reservation and make another one. Double the cost!. We told them to forget it and now we are out $67.02. We will be filing a complaint with the Better Business Bureau - don't know if that will help but its worth a try. Those people need a crash course in ethics.

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