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Prestigia.com

United States

Consumer reviews about Prestigia.com

stepho3
Jul 25, 2017

AVOID! Difficult and insecure booking process

After booking two hotel rooms in Paris, I had paid a deposit of £60ish before even receiving a confirmation email.
A month later- A WEEK BEFORE OUR TRIP- I decided to contact them myself asking what had happened before them deciding to inform me that there was a trouble with my account. The remaining amount needed to pay for the rooms still had not been withdrawn from my bank account.
I was contacted by someone at Prestiga soon after my first email saying that my payment method had been declined and that I needed to give them my card details again (immediately quite strange ESPECIALLY so close to the trip). Multiple emails and apparent attempts of withdrawals from my bank account later, the amount still hadn't been deducted. After then finally contacting my bank directly to see if any attempts from the hotel or Prestiga had been made, they couldn't trace any such attempts from either.
Seriously unimpressed by the timescale in which they decided to contact me. Had I left it any later we would have arrived in Paris with no room and potentially limited places to stay- AS WELL AS losing the money from the deposit after the stress of trying to sort the mess out that was nothing I could've done anything about.
As a young person trying to book a short stay away, the amount of stress just trying to book 2 rooms was completely unnecessary- we ended up cancelling them in the end anyway.
After reading so many disappointing reviews and many I can relate to, it wouldn't surprise me if I was another case of someone that they were trying to scam. Can only advise people avoid this website, save yourself stress and potential loss of money that I have experienced.

ABar80
Nov 8, 2017

Prestigia scam

Booked the Hilton Glasgow on 6th of November 2017 - received confirmation that the booking was confirmed and of course the money was deducted from my account. Received an email a few hours later - just as I was arriving into Glasgow telling me that the booking was no longer available. When I asked Ana Valtueña the assistant to arrange an alternative - she told me that they could not help - and then stopped replying to my emails. Never book with them.

ibrahimosama
Dec 15, 2017

total rip off - cancelled reservation after 2 weeks of confirmation

----- TOTAL RIP OFF -----
I did a reservation 2 weeks back at a hotel in Prague, they confirmed the reservation, and only today they send an email its cancelled, after the prices have gone twice as much now!!!! and they say we will give a refund only, not even give an alternative with the same quality same price! NO! they give alternative way far from the same location way higher price!!
----- TOTAL RIP OFF -----

Chilap
Nov 28, 2018

Beware

Booked Pullman Danang Resort through Prestigia. On arrival found out no reservation had been made. I was able to get a room with my own effort but paid 150% fee for my stay. Prestigia 24/7 hotline was not accessible. When Prestigia responded at the end, they simply cancelled my booking and provided no further assistance. Beware - this company simply walk away when there is trouble.

Murch
Feb 12, 2019

Disgusting

Booked hotel a month ago and paid by card the same day, received a confirmation email from them. Now over a month later they have sent an email saying hotel has cancelled our booking and they have reserved a room in a different hotel. This is no good as our friends are staying at the hotel we booked for.
Rang the hotel and was told a booking was never made and no money had been sent to them either.
They have said they will refund but our weekend has now been ruined. Why did they never book our room even know they took our money and why did they say it was hotels fault! They have now ruined my family get together!

ig90
Jul 19, 2019

Horrible customer service experience

I used Prestigia for the first time and this will definitely be the last. Not only has their customer service been inefficient and unresponsive to my multiple email requests, they seem to value the petty penalty money that I have paid for a change in my bookings rather than focussing on trying to resolve my problem.

They have definitely lost a loyal customer base in me and my family.

Bfreire
Mar 23, 2020

The worst

Do not book through Prestigia. Even with everything going on they are doing nothing to help customers. Even if you’re hotel is closed they are not offering refunds. Do not use this immoral company.

att322
Mar 24, 2020

Prestigia refused to refund during corona virus period

I booked my hotel in Las Vegas for my daughter's school event in March 2020 through Prestigia. I had every intention to go and stay at this hotel. However, the Wednesday (2 days) before my trip, the World Health Organization declare Corona Virus a pandemic and that all events should be cancelled. My daughter's event got cancelled that very day. I contacted Prestigia to cancel my hotel reservation, not expecting a full refund but a credit for future use. The only answer I got was I cancelled after the cancelation deadline and thus no refund or credit to be issued. I wrote back explaining the situation and the states of the pandemic that we're in. Prestigia didn't care, didn't respond and still charged my credit card in full. I contacted the hotel itself. The hotel's customer service said "we don't charge Prestigia until after your stay" so in this case, I never stayed and Prestigia took full amount of my reservation. Yet they have the audacity to send my multiple survey about my stay and how wonderful their customer service was. I wrote back a few times in my survey and still nothing from them up till today. I wonder how they sleep at night knowing they just took the hard-earned money from common folks like us, not by our own doing but a pandemic that affected the entire world.

Hwali
Apr 2, 2020

Let’s file class action lawsuit

I’m looking to file a class action lawsuit, whoever would like to join, please email me at [email protected] This company is worth $8.9 million based out of the UK and has 43 employees— All in Morocco. The CEO is Youness Chraibi who plays with Tesla cars all day and too busy to assist the millions of people that are being scammed since they came into business in the early 2000’s.

As background, there were two separate reservations made (March 20, 2020 & March 27, 2020) with Prestigia that said “GOOD NEWS, You can cancel free of charge until xxxxx (date).”

Reference 200320-WALI-7254 in the amount of $3,084.67
Reference 270320-WALI-8519 in the amount of $2,824.16

These reservations were canceled well before the expiration date (May 28, 2020 & May 29, 2020) not because of the COVID-19 pandemic, but because I found A a better rate and a better room at the same hotel for the same dates at Hotels.com.

Reservations Agent, Tarik El Gharime, gave me the run around. First saying that I would receive a credit. When I inquired why it would be a credit versus a refund, he said it was due to COVID-19.

Tarik said, “Please note that following our general sales conditions that you have accepted before confirming your booking, Article 2, 5th paragraph “Prestigia.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure event or other causes beyond their direct control””

Tarik kept trying to build a case insisting that my cancellation was due to “force majeure” and clearly provided my Hotels.com receipt indicating otherwise.

There were a lot of back and forth and changing of stories and he says yesterday,
“1- I know that you have canceled your booking due to the fact that you found a better rate not due to COVID-19 which is the "Force Majeure).

2- Your booking has been canceled before the deadline which allows you a FULL refund in normal times not in Crisis which is the case now.

3- What I meant by no refund in case of "force majeure" - which you also stated in one of your emails- is that PRESTIGIA.COM is encountering a Force majeure and thus no refund is allowed, rather we provide our guests with credits which can be used over the website for their future stay. Again, Prestigia.com is encountering a critical time not you ma'am.

4- We are not stealing your money as we are providing you with credit instead to be used.

5- When I mentioned 2-5 business days refund, I meant during normal times when there is no crisis and FORCE MAJEURE which is the case now.”

I explained, “These reservations were never to be made and it happened days ago WHILE COVID STILL EXISTED. This is not a new crisis for you to profit from in less than 3 days and to use as an excuse. If you’re experiencing a “Force Majeure” you should have your website shut down or a clear notice on the website that prestigia is experiencing such!“

Knowing Tarik has run out of all fraudulent and deceptive options, the last email stayed the following and pleas note, I have been ignored since,
“We did escalate your inquiry, and we had re-evaluated the case with the top management, and we have been advised that we are complying with the company's policy which is also well mentioned in the sales conditions to which you agreed. You may also read them via this link: https://www.prestigia.com/en/sales-conditions.html

As mentioned in a previous e-mail, “Prestigia.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure event or other causes beyond their direct control” . This is mentioned in Article 2, 5th paragraph of our general sales conditions.

We agree with you that the cancellation notice you received shows that the cancellation is free since it was done within the indicated time frame. However, as explained, the amount charged can only be provided as a credit. It will be shown in your member area very soon so it can be used toward a future booking.

We remain at your disposal.

Best regards,

(Mr)Tarik El Gharime
Reservations Agent
Prestigia.com
www.prestigia.com
[email protected]
* (France) +33 1 79 97 26 03
* (Morocco) +212 5 20 42 11 11
* (Spain) +34 911 51 67 08
* (UK) +44 203 051 66 62
* (USA) +1 201 830 1902”

My last email to them, “ Mr. Tarik,

The company policy and sales conditions are for customers, not the business. And even if you want to say it’s for the business, as you have mentioned below, my reservations were not canceled by Prestigia OR myself due to “ Any delay, cancellation, overbooking, strike, force major event or other causes beyond their direct control.” My reservations were canceled because I found a better rate and a better room for the same travel time. Therefore, that clause is NULL and VOID.

You mentioned below, “We agree that the cancellation notice that received shows that the cancellation is free since it was done within the indicated timeframe however, as explained, the amount charge can only be provided as a credit.” Where in writing does it say that I will receive my full refund as a credit? There is NO MENTION OF IT. You are making up rules as you go and this is ILLEGAL.

Every email you are agreeing that I am right, im within the timeframe, yet you’re FORCING me to take a credit of $6000 and to use Prestigia in the future. I do not trust you guys and I do not want to use you for any travels as you are not a reputable company. The trouble that you have been giving me in the last 24 hours shows me that this company is CORRUPT and not looking to do clean, honest, legal business.

I want my FREE cancellation with a FULL REFUND returned back into my bank account, and not in the form of a credit on your website.”

Here is all the information for anyone that wants to sue them (I intend to go after ALL of them) and has the documentation to prove it. These people take pleasure in others misery by scamming, fraud, cancelling what should be a seamless and exciting experience to a nightmare! It’s been going on for YEARS from my investigation in the last 2 days.

Yasmine Hitane
Reservations Department Supervisor
[email protected]

Soumaya Firady
Reservation Department Supervisor
[email protected]

Meryem Tazi
Business Development Director, Hotel
[email protected]

Youness Chraibi
Chief Executive Officer

Prestigia ltd
Dorset, United Kingdom
43 employees|
$8.6 Million

Hwali
Apr 2, 2020

FRAUD-SCAMMERS-THIEVES — Let’s file class action lawsuit

I’m looking to file a class action lawsuit, or independent, and whoever would like to join, please email me at [email protected] This company is worth $8.9 million based out of the UK and has 43 employees— All in Morocco. The CEO is Youness Chraibi who plays with Tesla cars all day and too busy to assist the millions of people that are being scammed since they came into business in the early 2000’s.

As background, there were two separate reservations made (March 20, 2020 & March 27, 2020) with Prestigia that said “GOOD NEWS, You can cancel free of charge until xxxxx (date).”

Reference 200320-WALI-7254 in the amount of $3,084.67
Reference 270320-WALI-8519 in the amount of $2,824.16

These reservations were canceled well before the expiration date (May 28, 2020 & May 29, 2020) not because of the COVID-19 pandemic, but because I found A a better rate and a better room at the same hotel for the same dates at Hotels.com.

Reservations Agent, Tarik El Gharime, gave me the run around. First saying that I would receive a credit. When I inquired why it would be a credit versus a refund, he said it was due to COVID-19.

Tarik said, “Please note that following our general sales conditions that you have accepted before confirming your booking, Article 2, 5th paragraph “Prestigia.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure event or other causes beyond their direct control””

Tarik kept trying to build a case insisting that my cancellation was due to “force majeure” and clearly provided my Hotels.com receipt indicating otherwise.

There were a lot of back and forth and changing of stories and he says yesterday,
“1- I know that you have canceled your booking due to the fact that you found a better rate not due to COVID-19 which is the "Force Majeure).

2- Your booking has been canceled before the deadline which allows you a FULL refund in normal times not in Crisis which is the case now.

3- What I meant by no refund in case of "force majeure" - which you also stated in one of your emails- is that PRESTIGIA.COM is encountering a Force majeure and thus no refund is allowed, rather we provide our guests with credits which can be used over the website for their future stay. Again, Prestigia.com is encountering a critical time not you ma'am.

4- We are not stealing your money as we are providing you with credit instead to be used.

5- When I mentioned 2-5 business days refund, I meant during normal times when there is no crisis and FORCE MAJEURE which is the case now.”

I explained, “These reservations were never to be made and it happened days ago WHILE COVID STILL EXISTED. This is not a new crisis for you to profit from in less than 3 days and to use as an excuse. If you’re experiencing a “Force Majeure” you should have your website shut down or a clear notice on the website that prestigia is experiencing such!“

Knowing Tarik has run out of all fraudulent and deceptive options, the last email stayed the following and pleas note, I have been ignored since,
“We did escalate your inquiry, and we had re-evaluated the case with the top management, and we have been advised that we are complying with the company's policy which is also well mentioned in the sales conditions to which you agreed. You may also read them via this link: https://www.prestigia.com/en/sales-conditions.html

As mentioned in a previous e-mail, “Prestigia.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure event or other causes beyond their direct control” . This is mentioned in Article 2, 5th paragraph of our general sales conditions.

We agree with you that the cancellation notice you received shows that the cancellation is free since it was done within the indicated time frame. However, as explained, the amount charged can only be provided as a credit. It will be shown in your member area very soon so it can be used toward a future booking.

We remain at your disposal.

Best regards,

(Mr)Tarik El Gharime
Reservations Agent
Prestigia.com
www.prestigia.com
[email protected]
* (France) +33 1 79 97 26 03
* (Morocco) +212 5 20 42 11 11
* (Spain) +34 911 51 67 08
* (UK) +44 203 051 66 62
* (USA) +1 201 830 1902”

My last email to them, “ Mr. Tarik,

The company policy and sales conditions are for customers, not the business. And even if you want to say it’s for the business, as you have mentioned below, my reservations were not canceled by Prestigia OR myself due to “ Any delay, cancellation, overbooking, strike, force major event or other causes beyond their direct control.” My reservations were canceled because I found a better rate and a better room for the same travel time. Therefore, that clause is NULL and VOID.

You mentioned below, “We agree that the cancellation notice that received shows that the cancellation is free since it was done within the indicated timeframe however, as explained, the amount charge can only be provided as a credit.” Where in writing does it say that I will receive my full refund as a credit? There is NO MENTION OF IT. You are making up rules as you go and this is ILLEGAL.

Every email you are agreeing that I am right, im within the timeframe, yet you’re FORCING me to take a credit of $6000 and to use Prestigia in the future. I do not trust you guys and I do not want to use you for any travels as you are not a reputable company. The trouble that you have been giving me in the last 24 hours shows me that this company is CORRUPT and not looking to do clean, honest, legal business.

I want my FREE cancellation with a FULL REFUND returned back into my bank account, and not in the form of a credit on your website.”

Here is all the information for anyone that wants to sue them (I intend to go after ALL of them) and has the documentation to prove it. These people take pleasure in others misery by scamming, fraud, cancelling what should be a seamless and exciting experience to a nightmare! It’s been going on for YEARS from my investigation in the last 2 days.

Yasmine Hitane
Reservations Department Supervisor
[email protected]

Soumaya Firady
Reservation Department Supervisor
[email protected]

Meryem Tazi
Business Development Director, Hotel
[email protected]

Youness Chraibi
Chief Executive Officer

Prestigia ltd
Dorset, United Kingdom
43 employees|
$8.6 Million

Hwali
Apr 2, 2020

THIEVES-SCAMMERS-FRAUD— Join me in a Class-action Lawsuit!

I’m looking to file a class action lawsuit, or independently, depending on whoever would like to join, please email me at [email protected] This company is worth $8.6 million based out of the UK and has 43 employees— All in Morocco. The CEO is Youness Chraibi who plays with Tesla cars all day and too busy to assist the millions of people that are being scammed since they came into business in the early 2000’s.

As background, there were two separate reservations made (March 20, 2020 & March 27, 2020) with Prestigia that said “GOOD NEWS, You can cancel free of charge until xxxxx (date).”

Reference 200320-WALI-7254 in the amount of $3,084.67
Reference 270320-WALI-8519 in the amount of $2,824.16

These reservations were canceled well before the expiration date (May 28, 2020 & May 29, 2020) not because of the COVID-19 pandemic, but because I found a better rate and a better room at the same hotel for the same dates at Hotels.com.

Reservations Agent, Tarik El Gharime, gave me the run around. First saying that I would receive a credit. When I inquired why it would be a credit versus a refund, he said it was due to COVID-19.

Tarik said, “Please note that following our general sales conditions that you have accepted before confirming your booking, Article 2, 5th paragraph “Prestigia.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure event or other causes beyond their direct control””

Tarik kept trying to build a case insisting that my cancellation was due to “force majeure” and I clearly provided my Hotels.com receipt indicating otherwise.

There were a lot of back and forth and changing of stories and he says yesterday,
“1- I know that you have canceled your booking due to the fact that you found a better rate not due to COVID-19 which is the "Force Majeure).

2- Your booking has been canceled before the deadline which allows you a FULL refund in normal times not in Crisis which is the case now.

3- What I meant by no refund in case of "force majeure" - which you also stated in one of your emails- is that PRESTIGIA.COM is encountering a Force majeure and thus no refund is allowed, rather we provide our guests with credits which can be used over the website for their future stay. Again, Prestigia.com is encountering a critical time not you ma'am.

4- We are not stealing your money as we are providing you with credit instead to be used.

5- When I mentioned 2-5 business days refund, I meant during normal times when there is no crisis and FORCE MAJEURE which is the case now.”

I explained, “These reservations were never to be made and it happened days ago WHILE COVID STILL EXISTED. This is not a new crisis for you to profit from in less than 3 days and to use as an excuse. If you’re experiencing a “Force Majeure” you should have your website shut down or a clear notice on the website that prestigia is experiencing such!“

Knowing Tarik has run out of all fraudulent and deceptive options, the last email stated the following and please note, I have been ignored since,
“We did escalate your inquiry, and we had re-evaluated the case with the top management, and we have been advised that we are complying with the company's policy which is also well mentioned in the sales conditions to which you agreed. You may also read them via this link: https://www.prestigia.com/en/sales-conditions.html

As mentioned in a previous e-mail, “Prestigia.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure event or other causes beyond their direct control” . This is mentioned in Article 2, 5th paragraph of our general sales conditions.

We agree with you that the cancellation notice you received shows that the cancellation is free since it was done within the indicated time frame. However, as explained, the amount charged can only be provided as a credit. It will be shown in your member area very soon so it can be used toward a future booking.

We remain at your disposal.

Best regards,

(Mr)Tarik El Gharime
Reservations Agent
Prestigia.com
www.prestigia.com
[email protected]
* (France) +33 1 79 97 26 03
* (Morocco) +212 5 20 42 11 11
* (Spain) +34 911 51 67 08
* (UK) +44 203 051 66 62
* (USA) +1 201 830 1902”

My last email to them, “Mr. Tarik,

The company policy and sales conditions are for customers, not the business. And even if you want to say it’s for the business, as you have mentioned below, my reservations were not canceled by Prestigia OR myself due to “Any delay, cancellation, overbooking, strike, force major event or other causes beyond their direct control.” My reservations were canceled because I found a better rate and a better room for the same travel time. Therefore, that clause is NULL and VOID.

You mentioned below, “We agree that the cancellation notice that received shows that the cancellation is free since it was done within the indicated timeframe however, as explained, the amount charge can only be provided as a credit.” Where in writing does it say that I will receive my full refund as a credit? There is NO MENTION OF IT. You are making up rules as you go and this is ILLEGAL.

Every email you are agreeing that I am right, im within the timeframe, yet you’re FORCING me to take a credit of $6000 and to use Prestigia in the future. I do not trust you guys and I do not want to use you for any travels as you are not a reputable company. The trouble that you have been giving me in the last 24 hours shows me that this company is CORRUPT and not looking to do clean, honest, legal business.

I want my FREE cancellation with a FULL REFUND returned back into my bank account, and not in the form of a credit on your website.”

Here is all the information for anyone that wants to sue them (I intend to go after ALL of them) and has the documentation to prove it. These people take pleasure in others misery by scamming, fraud, cancelling what should be a seamless and exciting experience, into a nightmare! It’s been going on for YEARS from my investigation in the last 2 days and this fraudulent, money laundering “business” needs to be absolved!!

Yasmine Hitane
Reservations Department Supervisor
[email protected]

Soumaya Firady
Reservation Department Supervisor
[email protected]a.com

Meryem Tazi
Business Development Director, Hotel
[email protected]

Youness Chraibi
Chief Executive Officer

Prestigia ltd
Dorset, United Kingdom
43 employees|
$8.6 Million

DS93
Apr 8, 2020

Prestigia = FRAUD

Due to COVID-19, on April 6, 2020, we cancelled our reservation made through Prestigia. The booking confirmation and the booking cancellation confirmation both stated that cancellation was free if done before April 26, 2020. Then I received an email from Prestigia telling me that they will not refund the "reservation charge" (i.e., full price of my booking) and it will be a "credit" on my account until 2021. I did not agree to this, and wanted to have my credit card refunded. After 2 inquiries, I received the following:

"Please note that following our general sales conditions that you have accepted before confirming your booking, Article 2, 5th paragraph “Prestigia.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure event or other causes beyond their direct control”"

So, the "free cancellation" is a completely fraudulent lie.

BEWARE!!! BEWARE!!!

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