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Consumer reviews about Magnamail

May 27, 2017

Refund required

To whom it may concern.

1. I have phoned and was cut off by one off your operators.
2. I have filled in three complaints and sent it to customer complaints.
3. The post office have confirmed the item was delivered.

I still do not have the courtesy of a reply regarding my refund, I do not wish to escalate this further through solicitors so would appreciate my refund ASAP.

Customer Number 4259599
Order Number 955278

Item returned on the 18th of April 2017

Disappointed customer

home hill
Aug 8, 2017

andrea voros

1st August 20017 I sent payment via Cheque for no D542 ANTI-FATIGUE SOCKETTES to the value off $19.99 plus postage
Today in the mail I received another catalogue with the exact same item for the low price of only $14.90. plus postage


home hill
Aug 8, 2017

home hill

On August 1st I sent payment via cheque to the value off $19.99 plus postage for No D542 ANTI-FATIGUE SOCKETTES from your catalogue. My question is why are you $5.09 dearer than another supplier who are sellin exact same item for $14.90 plus postage
That is a large difference can you tell me WHY. Happy to send proof just supply email address.
After this take me off your mailing list as I will no longer shop with you VERY DISSATIFIED

Gael avery
Sep 24, 2017

1000 thread Egyptian quality sheets

Well what a have, over the past short time, I have purchased your wonderful top quality Egyptian Cotton King Size sheet sets
( 2sets) @ $250.00 what a bargain. Thin, see through thin, rotted and torn if you sleep in them. One pair thrown away six months ago. Next pair rotting and splitting tears. fabulous buy huh!.
I am like most women, rotate my sheets, all I have left are sheets purchased 15 to 20 yrs ago, in perfect condition.

You need to contact me Magna Mail, !
I wonder does any one ever get a refund or credit from this company, even under consumer institute laws?

Gael Avery ( registered buyer with Magnamail)

Wendy Reiss
Sep 25, 2017

Wendy Reiss

Dear Magnamail,

Almost a month ago, I ordered 2 solar powered snake repellers, to protect my dog & ourselves from snake bite. We live in the southern Mallee, & snake season has started. Could you please hurry my order along if possible, I am concerned about my dog especially.


[email protected]

Jan 3, 2018

Go to your nearest $2 shop

Your money is better spent at a Best & Less or $2.00 shop. At worst you'll save the postage. I transfer the catalogues and YOU HAVE WON mail straight to recycling bin. Last time I was stupid enough to enter the draw I"WON" A gold "tone" bracelet which turned black inside a week. You might get something useful from them but it's highly unlikely...

Hard of hearing
Mar 8, 2018

Prize Winner Nomination (Many, many times, but nothing)

Please do not be scammed. I have been ordering goods from Magnamail since 2010 and everytime they said that I am the chosen winner of $25,000 if I order something from the catalogue,

Since I am hard of hearing and would really like to win some money to upgrade my hearing aids, so I kept on buying things from them, and to this date, sadly I have purchased from them sometimes things that I did not need, just hoping that l can win some cash for s new set of hearing aids. To date I receive another catalogue from them through the mail, saying the same thing. My husband has warned me that this is just a scam, but now I will chuck the catalogue into my recycling bin, and from now on. No more Magnamail for me and no more disappointments, and of course NO new hearing aids. Clarke

Mar 23, 2018


I have placed an order on the 28/2/18, I received part of it around the 12/3/18 and when I rang to where the rest of the order is they it was just being despatched. Today is the 23/3/18 and I am still waiting for it and everytime I try to ring them, I am put on hold indefenitly up to 15 min or more. Well they certainly won't be getting anymore orders from me.

May 14, 2018

Why no prize when ASSURED!

OH Dear!!!! What's the bloody use of "thinking" common-sense would prevail when I read the previous grievances.

Bryan Lush. Customer No. 2897631. Order No. 958225/AA*347982. Paid 9/3/18
Firstly I am happy with the jacket I ordered and secondly it was good of your policy to refund money if you were unable to fulfil an order. I ordered a knife sharpener, but the product was unavailable.
Now! This is my disappointment. I am sceptical of "free gifts" offered on the computer. I ignored the first email from you. Late another email arrives saying I "definitely have won a 1 in 8 prize"! BUT, I had 3 days to purchase a product to qualify. I ordered the products within the 3 days required, and waited. The jacket arrived and I waited a bit longer to see if the knife sharpener was to be delivered. I eventually phoned your company and the girl looked up my account. She explained the knife sharpener was not available and a refund was on its way. I told her I was sceptical of "free gifts" and she ASSURED me I was definitely in the prize list of 8 entrants. The competition was M232 Promotion. I have looked up the winners and I fail to see my name in the winners list!!! WHY? When assured that I was!

Bea C
Jun 29, 2018

Fortunate Four Draw #M233

I was advised by post that I'm one of 4 winners of $30,000 with minimum winning prize of $7,500 if all of 4 participants place an order in M233 Fortunate Four Draw. Otherwise the prize will be divided by the number of persons that placed an order, i.e. 3 persons - prize will be $10,000 ($30,000 / 3), 2 persons - prize $15,000 ($30,000 / 2), 1 person placing an order - prize will be $30,000. Of course I placed an order and sent all required docs. When I asked Magnamail what happened with my winning prize, the answer was that if I was one of 76,250 SuperPick numbers issued, I would win the prize!!! According to letter from Magnamail I was ONE of 4 (four) winners, not among 76,250 numbers.
I call that deliberate cheating and misleading honest people that order their questionable quality products just to fulfill Magnamail's FALSE winning promises.

Aug 23, 2018

Thankyou for saving me from the scam

Thank you to everyone who has spoken about their bad experiences! as I just received in the mail their guaranteed winner letter & booklet where they got my first name completely wrong, as I suspected it was a scam so I googled the company & the first thing I found on them was titled Magnamail Scam when I clicked on it it was actually Magnamail themselves explaining that they are a legitiment company & why they use the competition as a sales tactic, it just sounded like another con so I check this site which is the 3rd down the list. So thank you again for posting your experiences! you have saved me & many other people from being scammed! I truely hope everyone gets their money back & Magnamail gets the bad karma they deserve!!

Sep 7, 2018


All these people complaining about Magnamail are not wrong, yes you do pay for what you get very poor produces, as for their Exclusive Prize Giveaway, which my mother received the same letter, i bet anything they would send me a Santek clock radio & frame, ( which i have had before sad too say ) cheap. Buy if you want to buy just don't expect much at all, as for money FORGET IT WILL NOT HAPPEN.

Oct 18, 2018


The wording in Magnamail's correspondence is very misleading and therefore the company should be reviewed, not to mention, the products can be purchased at a quarter of the price at discount stores such as Crazy Clarke's or Overflow or the Reject Shop. The postage is also extremely expensive. Don't get caught up in the deceptive marketing!

Joyce Jennifer Fraser
Dec 4, 2018

Total disappointment

I have been a member over many years. These last few months I have gone through the process of winning $20,000:00
I was even asked if I could attend the awards night. But, was sent a rather dull looking ring of no value at all instead.

It also happened to me a few years back. Someone should report you to the ACCC for misleading advertising.
There will certainly be no further orders from me.

Dec 8, 2018

One of the 31 prizes below is yours

YOU HAVE WON.. promo M236.. "minimum prize I have won" is valued at $25. Entered per rules of promo made a purchase and quoted media code number. My name not on prize list.. "I had not entered media code".....complained.. sorry about confusion yes you had.. however prizes have now been awarded "hopefully" you may be on our next prize list...

Dec 8, 2018


YOU HAVE WON.. promo M236.. "minimum prize I have won" is valued at $25. Entered per rules of promo made a purchase and quoted media code number. My name not on prize list.. "I had not entered media code".....complained.. sorry about confusion yes you had.. however prizes have now been awarded "hopefully" you may be on our next prize list...

Feb 23, 2020

Pleas be aware

There are laws in place to protect you from being misled about the products and services you buy. Businesses are not allowed to make statements that are incorrect or likely to create a false impression.

Creating a false or misleading impression
Businesses are not allowed to make statements that are incorrect or likely to create a false impression.
This rule applies to their advertising, their product packaging, and any information provided to you by their staff or online shopping services. It also applies to any statements made by businesses in the media or online, such as testimonials on their websites or social media pages.
For example, businesses cannot make false claims about:
From https://www.accc.gov.au

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