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Flydubai

United Arab Emirates

Consumer reviews about Flydubai

cyb
Mar 16, 2018

Nepal Airport Crash

It seems that once again Fly Dubai has proven to be a crappy airlines with crappy customer service. I was booked on a flight to Nepal on March 13 2018. In less than 24 hours before my flight - a huge plane crash killing 50 people occurred in Nepal Airport - a place with a history of aviation disasters . The radio said the airport was closed until further notification. Naturally I called Fly Dubai inquiring about what was going on - THEY DID NOT KNOW THAT A PLANE CRASH OCCURRED AND SAID ON THE SYSTEM EVERYTHING WAS FINE. THIS WAS AROUND 1 - 2 HOURS AFTER THE CRASH

The whole experience made me anxious about travelling and naturally my family was concerned for my safety and asked me not to travel.

I called them again after an hour and they said - they just received an email about the crash - and that they still don't know what was going to happen. At this point I asked for refund (change in flight and date) - but I was denied because the request was made in less than 24 hours. I was told to send an email to letstalk@flydubai.which I did

I called FlyDubai again and they said that the present flight (my flight was the next morning) was delayed to 11pm at night (more than 5 hours), and that it is too early to judge what would happen to my flight. I kept calling then and asking for a voucher that I can use on a different flight in the future and they refused because I no longer had the intention of flying.

The letstalk team never got back to me, until after I called several times later and exploded at one of the customer service agents.

The amazing lets talk team never called back but instead sent a stupid mechanically worded email reiterating the same garbage about tickets being non refundable within 24 hours, ignoring the unique circumstances of the day, and that all flights to Nepal departed on schedule (of course they reached this conclusion after the fact)

To add to all the horrible reviews on this site - this goes to show you how in light of an air disaster where tens of people died, Fly Dubai shows no concern for people's anxieties about travelling or their sense of well being.

cyb
Mar 16, 2018

Plane Crash in Nepal Airport

It seems that once again Fly Dubai has proven to be a crappy airlines with crappy customer service. I was booked on a flight to Nepal on March 13 2018. In less than 24 hours before my flight - a huge plane crash killing 50 people occurred in Nepal Airport - a place with a history of aviation disasters . The radio said the airport was closed until further notification. Naturally I called Fly Dubai inquiring about what was going on - THEY DID NOT KNOW THAT A PLANE CRASH OCCURRED AND SAID ON THE SYSTEM EVERYTHING WAS FINE. THIS WAS AROUND 1 - 2 HOURS AFTER THE CRASH

The whole experience made me anxious about travelling and naturally my family was concerned for my safety and asked me not to travel.

I called them again after an hour and they said - they just received an email about the crash - and that they still don't know what was going to happen. At this point I asked for refund (change in flight and date) - but I was denied because the request was made in less than 24 hours. I was told to send an email to letstalk@flydubai.which I did

I called FlyDubai again and they said that the present flight (my flight was the next morning) was delayed to 11pm at night (more than 5 hours), and that it is too early to judge what would happen to my flight. I kept calling then and asking for a voucher that I can use on a different flight in the future and they refused because I no longer had the intention of flying.

The letstalk team never got back to me, until after I called several times later and exploded at one of the customer service agents.

The amazing lets talk team never called back but instead sent a stupid mechanically worded email reiterating the same garbage about tickets being non refundable within 24 hours, ignoring the unique circumstances of the day, and that all flights to Nepal departed on schedule (of course they reached this conclusion after the fact)

To add to all the horrible reviews on this site - this goes to show you how in light of an air disaster where tens of people died, Fly Dubai shows no concern for people's anxieties about travelling or their sense of well being.

omercosta
Jul 13, 2018

Never book in fly dubai

Dear FlyDubai,
My name is Omer Salih, as a frequent customer of yours I’m writing in regards to a very distasteful experience we had with your company. We booked a flight going to Tbilisi with my wife Fida Issam on June 26th, 2018 flight DXB-TBS / (FZ 8503). It’s also worth mentioning that it was (Honeymoon vacation) but due to this experience me and my wife and after two weeks still feeling quite tired.
The bad experience in points –
1- The first leg was from Tbilisi Airport authority where we got refused from entering the city for (Others reasons as they says), putting in mind all our documents have been checked twice by the Flydubai crew in the check in point and again before we apart to the aircraft. As per Mr.Firas the operation manger we was supposed to get system massage telling that there is chance to have such case, unfortunately I didn’t receive any such notification while booking the tickets.

2- Both me and my wife were ok to go back to Dubai and to re-plan our Honeymoon, however our only one request was to have all our bags with us, and I need your attention here please, you have an employee in Tbilisi with very bad attitude who was standing with the airport authority not his Client and he did tell me clearly he will not wait for my bags to come and suggested that we simply get our bags and leave the airport in hopes our bag will catch the next flight and he asked me and my wife to go in or to send us to the jail for two years……!!!! the officer name is IRAKLI MAMULASH (ID 99392), which is totally not acceptable by a fly Dubai staff and not a police officer of any kind.

3- We have been forced to take the flight FZ 8504 without our bags, also our passport was handled over by the Airport team to your cabin crew Prakesh, and from him to another flydubai officer in airport his name is Rajdeen reported to Mohamed Ramsheed, and as per the standard process handing over form was supposed to be signed between Ranjdeen and Prakeesh which not happen and resulted that Prakeesh didn't know who he handed the passport to and asked me if I do remember Ranjdeen name !!!!!!

4- Due to all this and the pressure we had in Tbilisi my wife fell down in the bus in Dubai Airport, and we have been taken via the ambulance to terminal 1 as you don’t have clinic in terminal 2 …….but the doctors was not able to help my wife without seeing our passports, yes the same passports that were handed over to Mr, Ranjdeen who no one knew his name at that time , I did escalate this to police officer (Yousif) I found in the clinic and he did his calls to force the doctors to help my wife, the medical report is attached herewith.

5- As per Mr. Firas (who we met in Dubai after all this drama) the bag was supposed to follow us within the next flight, and all the documents was supposed to be handled by your crew , but after 4 hours waiting in airport the next flight arrived without our bag and Mohamed Ramsheed asked my wife to raise bag claim and he told us we’d probably just need to return to the airport early the next day to collect our bag, but the bag did miss the next flight again !

6- The bags finally arrived at the next day night 27th June and it was broken and opened, and we were able to pick them up the following day 28th June !! so we lost three days in terminal 2 , I mean we lost three days from our Honeymoon golden time and finally in 29th June we were able to repack all of the belongings and planned for an early morning at the airport to go to other destination !

7- I can add one more point here which the communication from the employees was not very clear regarding the all the issues we went through . also you have a clear gab on your process.

8- We did approach the ticket counter to discuss our options to go to some other location same day, and I asked for specific time for the bag arrival and asked also for refund, but all the FlyDubai managers I met in the airport didn't have any power to do anything, but only suggestions to send emails to other units !!!!

We had a marvelous trip to Sudan using your airline. We laughed, and enjoyed some really nice time. Unfortunately the events that followed will forever overshadow the fun times that we had on our Honeymoon vacation.

This experience has caused me to feel like your policy and process is simply to “pass the buck” onto someone else time and time again until there isn’t anyone at the end of the line. It is too late at that point to go back and explain the situation to the FlyDubai employee. The operation manager in Airport should also have more power to deal with such cases rather than just sit there unprofessionally with his shirt button all open and just waiting to put the blame on everyone else than him.

With all this we finally arrived at our destination over 3 days later than anticipated. We had spent over $3000 in additional costs between hotels, meals, and new airline tickets and much needed supplies . These costs add up, but what really is more hurting is the way that we felt FlyDubai handled the situation. The employees, rather than helping, were simply passing us along without the help that we needed (although this was not the first time this happens in tiblisi from what I understand and seen through the social media). It was a series of problems, one on top of another. Not just a single failure to perform, which could have definitely understood.

We understand that mistakes happen, However we don’t understand the lack of customer service that we received. We felt disregarded and unvalued. We realize many customers experienced similar problems, but we still felt like things could have been handled better. We would like to be able to continue to fly with FlyDubai Airlines, but as I’m sure you understand we have hesitations now due to this horrific experience.

I am not sure whether you will take this complaint seriously or just pass this email along and ignore it, I just had to send it as requested by everyone I met.


With regards,Omer Salih

Mobile: +971502429167
Email: Omer.cets@gmail.com

Westin
Aug 1, 2018

flyDubai = Big pain

first had an issue with flyDubai in 2016 when they changed my flight and didn't notify me. And the worst part was trying to reach their customer service for help ( the best you can be told is to send your complaint/issue to their email which they respond to if u are lucky after several weeks yet I had a job to catch.

flyDubai is really pain!!!!!!!!!
Come April 2018, I thought they had reorganized them selves to serve their clientsin a better way...but I was wrong. I regretted the day the thought of flying using flyDubai crossed my mind.
As I had booked my flight on 30/4/2018 to travel to dilubai from entebbe , I and several other passengers (at least 12 people) came IN time but to our surprise, we were denied Access to the check in counters that they had stopped checking in already (yet it was 1 hour & 15minutes ) to the flight time. We tried to talk to the people in their airport office but all they could tell us is to go early morning to their to & re-book...Imagine. ( those are unbudgeted costs in terms of rebooking, hotel,...etc) I was surprised when this flight took off after 3 hours
flyDubai customer service is the worst ever since I started travelling & the funny part is that they are arrogant to change for the better.
For sure I knew this had happened to me only.

rashmheth2
Jan 10, 2019

Baku Visa not checked in Oman check-in

I have made a booking with Flydubai flying from Muscat to Dubai then Dubai to Baku. It's our first time to travel in Baku so according to our contact in Baku, we could get the visa upon arrival. WE had check-in from Muscat airport and they did not even inform us that we need to have a visa on hand in order to travel to Baku. When we reached Dubai airport for a connecting flight (Flydubai) they did look for the Baku visa and we said that we could get visa upon arrival according to our travel tour company in Baku but they said that's not true. My point there is, that information should have been asked from Muscat itself so that we didn't reached to the point that we got held in Dubai and offloaded. We have to wait for the next day to catch a flight and lots of things has been wasted from us particularly the time that we have waited inconveniently. This is the worst travel experienced I ever had due to the negligence of the responsible person who should had stopped us if he did his job.


Booking Ref. 6QUM6B
Flight no. FZ 132
Jan. 10, 2019

Could you let me know what action to be taken against this issue cause by the negligence of FlyDubai service crew.

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