ZooScape.com |
| United States |
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Consumer reviews about ZooScape.com |
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jclark512
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Dec 22, 2011
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Bad service
What a horrible company, we placed our order on Dec 1st, waited weeks, and still have not received anything as of Dec 22nd... It took over 20 calls to get a live body on the phone after days of calling and getting voice mail.
We emailed the CEO "Cary James Heather" and NEVER received a response. We have had to dispute this transaction with our bank as a result of the lack of customer service. I begin to wonder if this is really a company or just a front!! Horrible customer service, we will NEVER order from them again...
Below is just one of the emails we sent them: (We never received a response to any of our emails requesting updates on our order)
I have yet to receive this shipment even after you stated you shipped it priority mail after waiting weeks for the order to get partially processed.
I will be placing a stop payment on this transaction as soon as I finish writing this email. If/when I do receive this order, I will be promptly returning the merchandise without opening the package. I request you issue me a refund within the next 24 hours. DO NOT ship the Chamomile as stated below.
I will also be placing reviews online informing others of my experience.
Please confirm you received this email (your prompt response, or lack of, will be proof of how you value your customers experience.)
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ComputerBug
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Apr 9, 2012
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Cancellation Fee Scam
I am having the same problem. They have been claiming it on backorder for a month, then offered to ship me a substitution, then claimed it was already shipped. Since that was a month ago, this is a scam no doubt.
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Peerrish
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Apr 5, 2013
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misleading service
Beware of this company and stay away! This is the worst company ever and I will never advance it to anyone! They are unprofessional and have no idea about customer support service! Their terms and conditions are misleading and dealing with this company is just a waste of money!!
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KWONG
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Apr 10, 2013
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Misleading and Very Bad Service
This is a site that I found from Amazon.com as a third party. Thinking that it is ok and I am TOTALLY WRONG!
I placed an order in US dollars (that is what it showed on the website when I purchased the product. However, they charged Canadian Dollars and it incurred a bank fee (for conversion). It is misleading because they never said that there is a currency change.
I left a few messages and emails to them to inquire about the shipment. There were no response at all for a few days. Finally one day, I got hold of someone on the phone and she said they were shipping it and I will get it in a week. One week passed, shipment not arrived. Call again, they said they would ship that day and of course not, so I ended up cancel the order and they charged me shipping cost.
I will never order from this site.
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