Deposit refunds

Pretoria, South Africa

Zelri properties has appaling service they ignore emails even when you cc the whole company including the principal. My lease states I will receive my refund in 14 days Monday was 14days when I call in they tell me they don't work on weekends fair enough but Thursday is 14 working days and today is 17days that we have been out the unit and they tell me they can't gain access but we did the exit inspection and handed in keys on the 29th 17days and they have done nothing. If I don't get my deposit by Thursday I am taking the legal route I have seen far to many complaints about this company and deposits to just sit back that R12000 is mine I need to pay new landlord. We ensured to leave the unit in great condition.They treat people disgracefully and they don't communicate with you they just down right ignore you. I won't sit back.