Xoom.com |
| Diego Garcia |
|
|
Consumer reviews about Xoom.com |
|
Cezar Buenaventura
|
Dec 26, 2012
|
Unpaid transaction
This is with regards to subject. I want to settle my account ASAP and please
advice how. I don't know why my transaction was rejected by my
bank since I have sufficient amount in my account. Please let me know the
soonest so that I can clear my name and have a good working relation
with your company.
Waiting for your immediate respone on this matter. Thanks!
Note: This is really not a complaint but I just want to settle my account
V/R,
Cezar Buenaventura
|
|
mounycherukuri
|
Dec 27, 2012
|
transaction charged even after cancellation
Hello There,
I am very upset with the Xoom customer service and specially with your transaction cancellation process. I have made two transaction last week on 12/22/2012 on 11:17pm and 11:21pm for an amount of $147 and $149.99 respectively.
Here are the transaction ID: X061841740709466 & X061800373188626
To do the transfer i used the wrong bank account and also informed the same to a customer service agent by name Karen Mae Sapaden about it at 11:23pm to report the same. So as per my conversation with the CSR, she said the request has been submitted and confirmation will be sent by email.
Today 12/26/2012, i have seen the transactions worth $147 & 149.99 on my account even after cancellation request which in turn resulted in -$70 service charge because of insufficient funds caused by unwanted transaction by xoom. When i called the customer service with the above concern they just say that i am responsible for all the transactions including $147, $149.99 and -$70.
This has been a very unfair business practice by Xoom and even after my immediate proactive request to cancel my transaction they still processed the transaction without my consent. Thus i need justification in the above case of unfair/ unethical business practice by XOOM.COM at the earliest.
|
|
Previous 1 Next |
|
|
