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www.usdirectexpress.com

United States, Maine

Consumer reviews about www.usdirectexpress.com

Lynda V
Dec 10, 2011

money taken from account; would not give merchandiser authorization number

I agree with complaints! Could not get debits @ vendors to go through even Soc. Sec. Direct Deposit completed days ago. Checked my acct AGAIN & it says my card is DEFECTIVE! Called customer service & was told I needed a new card; would get it 5 to 10 days. Told agent unacceptable since have no other finds & have to pay bills. Was given option of paying $13.95 for 2-Day expedited delivery; four days have passed & still no card. That means no food or medication for a disabled person. Hate this new card. If it does not improve will go bank to DD with JP Chase.


Have

William Orr
Dec 31, 2011

money taken from account; would not give merchandiser authorization number

I had two fraudulent transactions on my account in late October. I called their toll free useless number where they were of no help whatsoever. Eventually I had to cancel my card and get a new one and you guessed it, the fee for expedited shipping. Anyone living off of our paid benefits knows that it is expensive. Now, one month later, I have another bs fraud charge with a new account. The same bs. I called corporate at America (their boss'). They gave me instructions of what to say and do. I did it and now they're issuing yet a new card which I refuse to pay expedited shipping. Furthermore I have to now wait longerbfor my money which I desperately need. How can our government let people take our money electronically with no information such as a contact phone or even a web site. The charge should be immediately reversed if the people charging the account have no contact info. Scream at your elected official because we're literally being robbed with no help from our government which has contracted with these people. The thieves know how to use the system and now twice when I need help and it's obvious this usdirectexpress is incapable of standing up for the government consumers. Scream and scream loud. We are being robbed

William Orr
Dec 31, 2011

money taken from account; would not give merchandiser authorization number

Same as above

earlene
May 4, 2012

what happen to 160.00 balance

This is the first time I have had to use DIRECTEXPRESS CARD, I tried to make a ppayment over the phone the card was declined. Now the money is gone what happen to it DIRECTEXPRESS.

dyna890
Aug 8, 2012

Poor Customer Servce

Unable to speak with a real person using the customer telephone they give you.
Also, the website continues to come up, "Having technical difficulties try again later."
Called other numbers, they do not know anything. This is all very suspicious.
I hope they are not getting ready to do a huge rip off.
Very bad company

Cheryl Lambert
Sep 4, 2015

Unable to pay

I have been trying to pay a bill & it won't go through & I have the money on my card.I just want to know why.

rmartin822
Jan 5, 2016

Very Very Poor Customer Service

I have been trying for months now to have a matter involving the de-activation, of my card and the disappearance of a very large balance that was on it, resolved. I keep going around in the same circle of frustration and anger That was since September 2015. Please understand that I am a 92 year old widow who is also suffering from a stroke and really need my money. My son-in law, with whom I live, is also my representative. He wrote letters to direct express on my behalf and submitted (by fax) all additional info that was asked for. He also sent hard copies to the San Antonio P.O. Box location. To date nothing has happened and calls to Customer Service leaves you in Limbo at " Level 2" before finally disconnecting you....Then (could you believe it) the entire process has to be repeated again and again with someone else and you are "back to square one Is this the best Direct Express can do in providing Customer Service? Could someone please have the heart (if not professional courtesy) to call and/or write to advise when I will be getting my money? Or should this be reported to the Police as crime/fraud? I really need my money now. This is your final chance to do the right thing. Please escalate this to the highest possible level for the appropriate action and attention. Thanks
Rita G. Pollard

MASmith@#1
Jul 20, 2019

retrieve money that merchandiser took off my account, but did not deliver services

I have reported that moving a company - Champion Movers deleted $603.28 (May 8, 2019) from my account, and did not perform the services that I hired them for. I hired them to move my furniture from Los Angeles to Las Vegas, of which they did not move the furniture, nor did they attempt to. I had a time frame, and I gave them the address, and the time which was to be a week later than the time that I paid them. However, they did not get to the address, and additionally, did not move the furniture. Consequently, I did had to hire another company that did move the furniture for me in the time frame. Also, the company that I originally hired charged me $540.28 for the move - and $ 90.00 for insurance - which did total to $603.28 - both transactions on May 8, 2019.

However, I did contact Direct Express Customer Statement of Disputed Transaction originally on May 14, 2019 and asked them to help me to recoup the monies taken erroneously from my account. I did complete the form and e-mailed it back. It was received, and I was informed that it would take approximately 45 days to recover the monies. However, I have been calling and they have not progressed in the investigation from that day to this day (July 20, 2019). I have had to resend the document several times, as they also said that they did not receive the form (Customer Statement of Disputed Transaction). I need to know immediately if they are going to be able to recoup the monies, and if so what time frame is it anticipated?

As you can see I have waited well over the original time frame that was quoted, and do not know where they are in the investigation process. Will someone give me some information as to whether they can recoup the monies, and when is the actual time frame? I do believe that the Moving Company that erroneously took the money will not keep records indefinitely.

Do you have the authority to recoup the monies, as the bank does? Please expedite this situation, as I am in dire straits?

Blessings,

Ms. Michele A. Smith/702-824-4269, Card #5115 6347 3563 2439, ,micheleadriansmith@hotmail.com, 401 N 28th Street, #117, Las Vegas, NV 89101

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