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WorldSIM

United States

Consumer reviews about WorldSIM

sebastjanas
Nov 6, 2018

SCAM company which gives you only half the amount you order

I ordered the bundle from worldsim.com with 1GB when travelling to US. First issue I faced was that I couldn't get internet working on my phone. So I had to spend around 40min in the airport where was the free wi-fi to consult with support in chat so they could enable the data for me and I could start using it.

After using around 500MB the internet stopped working. I had to find wi-fi and contact support (because I couldn't call the support) and they told me that my bundle is over. Ok, I thought maybe it's some mistake, so I ordered another bundle (had to pay more for it somehow, as initial price isn't available when you top-up). And again, after another ~500MB the internet was shut down. Support told me again, that I've used whole 1GB. They told me that's because they count sessions in 1MB increment. I don't know how this works, but buying 500MB from my provider for the same price got me the same results, as my provider counts data correctly and if I buy 500MB, I can use 500MB, not the half.

AVOID this scam company (worldsim.com) if you can. Buying any pre-paid card in US would be cheaper for me in any way, but I didn't know how crappy this company is. Next time I'll use my provider's internet or will look for pre-paid cards in the destination country AND WILL NEVER USE THIS SCAM COMPANY!!!

twowesties
Sep 3, 2019

Fraudulent Company - DO NOT BUY ANYTHING FROM THEM

I purchased 5 SIM cards to be used for a trip to Europe for $120. They arrived on 6/20. None of them worked; when i put them into my phones, they all caused the phones to say No SIM card installed. It took several days to hear back from tech support and they could not resolve the problem. Since I was leaving on my trip a few days later, I did not have the time to try and get them to work and/or get replacements from them given their lack of responsiveness. I also did not trust the company or the cards assuming they did end up working, so I asked for a refund. I have been trying ever since to get a refund.

The company is refusing to honor their warranty. They said I should Live Chat with them, but there is no way to access the Live Chat on their website. When I asked them how to do that, they did not respond. I tried submitting a refund request through their customer inquiry form on their website and it would not go through. It kept telling me the case ID was invalid, even though it was the same one used in their email correspondence. I explained that to their customer service but it fell on deaf ears. They keep telling me it is highly unlikely that all 5 SIM cards do not work instead of accepting the fact that they could have sold faulty product.

This company does not value its customers and is doing everything possible to get out of providing a refund for their faulty product. They are extremely difficult to work with. I ended up buying the SIM cards from OneSIM with no issue (one of the cards they sent was bad and they refunded me without any hassles). If I could give this company 0 stars, I would.

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