Windstream DSL Internet |
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Consumer reviews about Windstream DSL Internet |
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Aggravated shopper
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Dec 14, 2011
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Poor service provided!
Funny Windstream Customer Service keeps saying to call that number yet when I did I was told in less than 1 minute that I needed to call tech support who is what i was complaining about anyways. So this number is useless.
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jblusher
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Dec 16, 2011
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Poor service provided!
I think windstream should pay me to use dial-up service if you can call it a service.
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countrygals21
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Feb 23, 2012
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Poor service provided!
I had 3.0 speeds back in 2007 before STC was off sold to Windstream and continued recieving 3.0 speeds with Windstream in Dawson County Ga.up untill 5-2010 when speeds dropped to .08 to .21mps at it's fastest . I fought with them for an entire year over their speeds and overcharges. Even though my speeds dropped my bill increased after I dropped the phone service. I was charged the higher 3.0 speed rate without a phone but was charged for extra on top of that. The monthly bill amount changed almost every month even though Internet Service was the only Service provided.
The techs blamed our equipment with each visit, it was either the inside wiring, computer, or modems fault.. We'd replace the blamed equipment after each visit and call them out again, only to have a tech blame something else on that call.. About 6mths into the complaints Windstream started informing me that their equipment never provided the 3.0 speeds I'd claimed at our location, 1.0 was their top speed. Hell, we weren't getting 1/10 of their claimed 1.0 speed, let alone the 3.0 speeds that I was charged $45 to $65 a month for.
Windstream ignored complaints of overcharging and blew off the complaints for super slow speeds that never topped .21mps for almost a full year. Not including the complaints that the Internet was down over 100 times in a month and several days at a time on a monthly basis. Windstream refused to rectify anything Until I'd discovered a sight that saved documentation of past speed tests dating back to 2007 into 5-2010 proving ping tests speeds had averaged 2.36mps with a top ping test of 5.4mps. Windstream still denied the past speeds were possible with their equipment at my location until I offered to fax them proof. All of a sudden the person at the Main Office discovered they had a FILTER on my line for limited light Internet Speeds of .512mps, a $19.95 a month service by the way that allows up to 1.0mps speeds or their best effort! Which was exactly what they'd been claiming was all they had to provide for the past 6 mths. while charging me for 3.0 speeds. Exactly what I'd been arguing with them over for the past year The speeds were too Slow for what I was being charged for! WTF! They continued to deny that 3.0 speeds been provided in the past and claimed 1.5 was their fastest speed offered. A honest Tech later admitted that Windstream oversold pins on the Dslam leaving me with left over unused mps since I lived at the end of a line. I was one of the earliest DSL customers before they'd oversold which allowed me to get the offered 3.0 speeds. Windstream still claims my area can get 3.0 speeds and offers 12mps only 1/4 mile away but has a hard time providing a decent 1.5 at my location.
What happened to the millions of stimulus money that we tax payers are responsiple for that Windstream received to improve Internet speeds for Northern Ga? Document your Speeds on the Govbroadband sight for your location. Prove Windstream's slow speeds and poor service! Contact your Government Officials let them know the truth. Monopolies don't work, we need choices for Internet service. Windstream is using funds to improve eqipment for those who already had fast Internet and buying other low rate Companies to do the same thing, collect funds without re-investing needed improvements for the rural regions. Legally their not suppose to sell more pins than the Dslam unit has but they admittedly have!
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Dalmark
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Mar 4, 2012
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Poor service provided!
I was a long time customer of windstream, even when it was Alltel . I have never got such poor Quality in a service these past few years. I canceled everything except my basic phone service for 24 dollars a month and that's when all hell broke loose.. My number was given to telemarketers without my permission. received phone calls like crazy. Had one phone in my house that had background noise. the Lady told me that it would cost 75 dollars for them to come into my house and look at it. Works fine now since I switched services I had regular Dial up on my computer because I didn't use it that much they blocked my calling numbers.. Didn't know that till AOL told me..they would add charges to your bill and you would call about them and they say they would remove them and not to not pay that amount but surprise it was never removed.. When I was unable to get on the Internet I called them they said that there's no problems here. Then she suggested a Package Deal of course. I said no because I'm not home enough to use my computer .. but guess what my computer started working 10 minutes after I talked with her.. go figure... With everyone going to cell now they want to disrupt everyone service so they can pay extra charges.. Happier now since I Left...
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Dalmark
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Mar 4, 2012
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Poor service provided!
Just Stupid Service
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