Welly Warehouse |
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Consumer reviews about Welly Warehouse |
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Rudds71
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Apr 9, 2012
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Unsatisfactory Condition/Quality of Goods
I have had the same problem. This is the 2nd pair of Hunters I have ordered. The first being great. 2nd pair have very obvious marks on them that will not come off, like scratch marks. I was told to take a picture and email it to Rachel, they would then get back to me. No they didn't. I called again and was asked to resend, which I did. Still nothing. Finally spoke with them again last week to be told to buy the buffer off the website for £4.99 and then if this doesn't work to call back. We finally decided to just send them back for an exact exchange however the company they use are just as painful. Print off the label, costs £3.99 and take to your nearest shop/petrol statio which will handle the return. Unfortunately the petrol station attendant didn't know how to use the machine...so we still have them. Awful customer service.
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Jacbaker
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Mar 16, 2016
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Po customer service
My dad purchased a pair of mud boots from the company. He rang to ask about sizing and was told to buy the size you would normally purchase for shoes. He did this and couldn't get his foot in the boot (with a thin sock) even though it says to wear with a thick sock.
Having been clearly misadvised we have been told we still need to pay for the return ourselves. Such poor service deserves customers to stop using this supplier. It may seem to have reasonable prices but when you factor in the shipping costs to return, the aggravation factor and the clear lack of care and respect for its customers they have turned out to be expensive - we have paid money and got nothing in return and left feeling angry!
Good service deserves a loyal customer base. Poor service such as this deserves to lose valuable customers. Maybe if people stop using them they will realise good customer service is not a choice but a necessity.
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