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Wecare@bloomex.com.au

Australia

Consumer reviews about Wecare@bloomex.com.au

Danniell Pannowitz
Nov 3, 2016

Wecare@bloomex.com.au

Australia
Wecare@bloomex.com.au

Flowers

Really unhappy about the flowers my sister received for her birthday completely different from the ones I picked off your website and paid for really poor quality flowers cheap looking like I picked them up from my local service station packed uncaring I fully expect a replacement for my sister order number 1263832

Flowers

Kay Cruse
Oct 10, 2017

Falling Roses no F3 sachet

Received flowers 30 mins ago and roses dropping. No F3 sachet in delivery box.

Falling Roses no F3 sachet

gerrytaylorwood@powrup.com.au
Jan 11, 2018

We don't care!

Gate shut so the box of flowers were chucked over landing half way down the path! They had my mobile number and the gate was bolted not locked. The flowers were a mess, broken stems and fallen petals. Then their websites were down, most of them. Disgraceful, will never let my Family use them again! Gerry.

Michael25
Feb 12, 2018

Flowers not asked for

Hi my partner received the below photo and we are unsure who they are from could you please tell us how the payment was made and who by. We have had a few other things going on and the police may contact you for information if you can’t give it to us thanks much appreciated

Flowers not asked for

magsozard
Apr 8, 2018

ANNIVERSARY FLOWERS

HI I ORDERED SOME FLOWERS FOR MY BROTHER AND SIS-IN-LAWS WEDDING ANNIVERSARY ..I HAD TO CHANGE THE DATE AS THEY WERE AWAY AND I DIDNT REALISE ;;;I CHANGED IT TO BE DELIVERED ON THE 5TH APRIL ;; BEEN TALKING WITH MY SIS-IN-LAW THIS MORNING ON SKYPE AND ASKED IF SHE LIKED HER FLOWERS---SHE SAID SHE HAD --HAD NO FLOWERS --PLEASE LOOK INTO IT AND GET BACK TO ME PLEASE MY PURCHASE ORDER IS 1340909

ElenaJane
May 15, 2018

Extremely dissapointed

I ordered flowers for my mum for mothers day. I chose delivery for 13/05/18 and paid extra for this delivery. Flowers were delivered on Friday 11/05/18- two days before mothers day and they were not fresh.
As I do not live in Australia, I can not upload a photo of the flowers my mum received, but I am most unhappy about the fact that they arrived 2 days before mothers day.
I have tried 3 times to raise a complaint with customer service and they have been absolutely no help. I finally got through to the online chat today and felt like I was basically talking to a computer and that they did not care at all.

I have used this company before and have had no issues, but this has really upset me and I don't think I will be buying flowers from this company again.
All they offered me was half of the delivery back. I would like a full refund as the flowers were not fresh, they were not delivered on the day I chose (if this was not an option they should have stated on their website) and the customer service has been atrocious.

Please sort this out.

Matt1703
May 16, 2018

BUYERS BEWARE - THIEVES WORK HERE

Absolutely pathetic !

Paid for flowers to be delivered on Mothers day and they weren't, an email was sent stating delivery the next day.
Surprise, surprise no flowers.

This company is a joke!

First they offer a free upgrade on the flowers and to refund the surcharge for Sunday delivery and then in the next email they sent they claim they didn't promise a supersize or to refund.

Everytime I call I get someone from another country who is always having issues with the internet and phone lines.

I have attempted to resolve this issue over live chat with a guy named Paul who clearly does not exist.

I have had enough of the excuses that have been given to me and will now be lodging a claim for Fraud and Theft via the ACCC.

UNACCEPTABLE!

Order #1351476

Bushy
Dec 8, 2018

Order

Waiting on a delivery order number 01384791for delivery today.
I have better things to do than wait around all day for delivery.
Have used Bloomed several times this will be my last.
Kearin Clarke.

Kimmay
Jan 3, 2019

Addition to card

Hi,

I just tried to use your live chat and was advised I did not have permission, contact the owner.

My order no is: 01394022

I would like to add Dear Dee to the beginning of the card, then start the verse that was sent yesterday, (funnily enough using live chat).

Please advise this can be done.

Kind regards,
Kim May

Lizzy126
Jan 5, 2019

Not Happy

Keep getting the run around by this company. Ordered flowers the 31st Dec for the 3rd January 2019 paid by credit card. Received email the 3rd stating that this was their first day back and flowers will be delivered the 4th with a free upgrade for the inconvenience.... flowers still have not been delivered now Sunday 6th Jan. You cannot contact them by phone, you need to do click to chat which I have done on several occasions and all I get is ‘they are in transit’ being delivered by Australia Post!!!! Asked last night where are they coming from and was told Melbourne!!!! How ridiculous when they advertise their office is in Lidcomb???? The dam flowers IF they ever make it to the destination will be dead!!!! Please don’t ever use this company and get it out on social media.... they are a sham... ripping off their unsuspecting customers who are just trying to send flowers to someone special as a thankyou !!!! I have taken this further with my credit card company and Monday I will be contacting Fair Trading & the ACCC. Again I say ‘ DO NOT’ use this company.

Christine Farrell
Jan 14, 2019

No Care from Bloomex

I ordered and paid for flowers on Dec 5 2018 for delivery Dec 21 2018. On Dec 8 2018 I emailed wecare@bloomex.com.au to ask for a Christmas message to be added. The flowers were delivered to the wrong address and no message was on them. The flowers were given to my stepmother the following day by a neighbour and were in very poor condition with only a few flowers able to be salvaged. I have tried to phone and tried 'livechat' to no avail to relay these issues. Very poor non existent customer service. Regards, Christine

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