WageWorks |
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Consumer reviews about WageWorks |
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WageWorks Executive Escalation Team
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Dec 16, 2011
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Train Pass
Dear WageWorks Participant,
Thank you for your communication concerning your account issues. Your feedback is very important, and on behalf of WageWorks, we sincerely apologize for your experience.
We recognize your level of dissatisfaction and would value the opportunity to resolve your account concerns. Please contact us at [email protected] for additional assistance.
Sincerely,
Executive Escalation Team
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MGVG
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Apr 5, 2012
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Bad customer service
I just used the card on 4/3/12 for a doctor appt copay and it was fine. Today, two days later, my. Card was declined at my pharmacy. When I called WAGEWORKS they told me someone called on 4/3/12 & requested a new card which means they close original card & I have to wait 3 weeks to receive card. When I informed them that I DID NOT call, they said it was too late & I would just have to wait. Where is the security process to ensure that only I can make requests??? Also, they always request further info for my annual eye exam/glasses. I have a certain amount taken from my weekly paycheck for this account. Why should they question anything? IT'S MY MONEY!!! I am so frustrated with this company. I will see HR in the morning
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Sonny Side
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Apr 9, 2012
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Bad customer service
I HATE wageworks.. Everything from difficulty logging in to dealing with customer service. NOTHING is satisfactory. Since the beginning of the year I haven't been able to get any money out of the flex spending acct. Very few of the physicians in this area will even acknowledge the card and don't take it. Our dentist was the only one who had the technical set up for it and swiped the card. It said "Accepted". That was back in February and as of this date our dentist still has not been paid. Tried to speak with HR and they suggested I send Wageworks a "detailed" copy of the bill. I told them I already did that. Then HR suggested we find different providers. Wageworks is wholly incompetent and HR is telling us to find different doctors?!!? How inappropriate is that?
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