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United Arab Emirates

Consumer reviews about VIRGIN HOSPITALITY

Sep 30, 2019


+971 4 320 9995
VIRGIN HOSPATILITY SERVICES LLC Office no.118, 1st Floor, Al Reyami Building 38th Street,Umm Hurair Road, Al Karama Dubai - U.A.E., United Arab Emirates

Virgin hospitality is SCAM. cheating customer by giving international holiday package.Virgin Hospitality Biggest Fraud

Virgin hospitality is SCAM...!!! cheating customer by giving international holiday package.

My name is VIJESH . I am a new member of Virgin hospitality has given a international holiday package membership purchased wide FGB bank Credit card receipt # 00005 from Virgin Hospitality, Movenpick hotel, AL QUSAIS, DUBAI on by paying AED 8000 (partial amount) and now I feel the membership plan the company providing is fraud and SCAM from the very next day of purchase, Due to many contradictory elements to what the sales person has described to me before purchase. I later also came to know from many other members who have become victims.
It all started with a phone call I got from virgin saying you have won a free holiday voucher, 200 flight discount voucher and Dhow cruise voucher and I have to come and collect it from Movenpick, Al qusais. When I went there they told us to fill a form in which they took my personal details later then they started briefing with a membership plan with loads of offers, seemed like they will give us anything for money. During the briefing they asked all my financial details like credit limit, balance in the credit card and others, but I failed to realize these people are trapping us. They took more than 2.5 hrs to brief us loads of offers and were using all the information provided to carve a membership plan. They had all the tricks to trap us.
Payment in easy installments of 12 months or can extend to 24 months with zero process fee and zero charges. They told they have tie ups with FGB bank and once the payment is done they would take up with FGB bank to convert it in to installments.

Why are they giving false statements before purchase and trapping people?
They told before purchases that you can cancel or transfer the membership at any time and this is just an asset.

They told me Cancellation/ transfer are all their internal process and they will do it.
The moment I realized the trap the very next day I went to Movenpick office saying I want to cancel the membership as I started realizing I am in difficulty if I use the membership further and there I felt confirmed that they are conducting fraud activities. They started telling me I cannot cancel the membership but I can transfer the membership but I have to wait for 1 week until. Now I am waiting for one month I didnt recieved my money. They looted my money. Mr. Arif explain about the package their in the movenpick. They are another 3 family along with us. On that day another one guy also taken some plan from them. Please make sure check the genuineness of the company.

Please We are requesting to take action against this company to get my money back. This is a big amount for my family.

Please aware of virgin hospitality. Dont take any membership or package with this company.


Dec 19, 2019


Mr. Vijesh this is the response from the Managing Director of the company.

We have reviewed our records and see that your review is a fake, we have no record of you fitting your story and description nor can we verify anything about your identity from your Google+ account, which appears to have just been created for the purpose of demoralizing our company.

• As you mentioned ‘FGB bank Credit card receipt # 00005’ as per our records we have not done any transaction with FGB bank credit card baring the receipt #00005.

• We do not ask anybody about their financial details like credit limit, balance in the credit card.
• We don’t offer any easy installments of 12 months or can extend to 24 months with zero process fee or zero charges.
• We do not have a tie up with FGB bank across UAE.
• We don’t have any employee by the name Mr. Arif working with us.

If you are a member with Virgin Hospitality Services we request you to produce your purchase details from us with your unique membership ID.

Contact us at the earliest on +971 4320 9995 or write to us [email protected].

Note: We have referred your case to our legal and IT departments.

Sam Jose
Jun 3, 2021

They Started New Company Galaxy Grand Hospitality Services

As per my understanding, the same management started new company "Galaxy Grand Hospitality Services" and started the same cheating business

Nov 14, 2021


050 2690071
VIRGIN HOSPATILITY SERVICES LLC Office no.118, 1st Floor, Al Reyami Building 38th Street,Umm Hurair Road, Al Karama Dubai - U.A.E., United Arab Emirates


Dear Sir,
I have paid 1600 for my son's tourist visa extension and it is now 1 year I am unable to reach this company and I have the receipt also for the payment made.
All the contact numbers are switch off.
Such people are unfit to be in UAE.
I need my money back.Let me know where t go and collect.



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