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Villa Group - Universal Vacation Club

United States, California

Consumer reviews about Villa Group - Universal Vacation Club

Frank Selden
Dec 13, 2011

Buyer BEWARE of the Villa Group - UVC

MY fiance Barb and I are in Cancun (Dec 2011). This was our first time to Cancun. We approached a desk in the airport that a sign listed as the place to stop for arranging local transportation. We paid for a round trip then were taken to a service desk where we were given the opportunity to experience a new resort in Cancun and at the same time offered local tours we wanted at a discount. The resort turned out to be Villa del Palmar - Cancun. I found out later through research that very little of what the salesman told me was true. Even at the end someone describing himself as the owner's representative asking us questions about the service provided turned out to be at best a developer's representative looking for one more chance to sell us even just "premier weeks" if he could. Our first tour was different that what was promised. "Ordinarily the Underwater Museum (4 statues, not 400) tours are $70 but we'll sell you one for $30." Turns out the $70 tour is on a very nice boat with full meal service and quality snorkeling gear while the $30 tour is on a small boat with a cup of cervichy for lunch. Today is our second tour booked through their agent. Hopefully this one is as claimed. What really annoys me about the Villa Group is how they infiltrate even the airports to pose as local hospitality when it is a sales pitch from beginning to end. I am so disgusted with all of this I never want to come back to Cancun.

Developer Rep Cancun
Dec 18, 2011

Buyer BEWARE of the Villa Group - UVC

Regarding the posting from Mr. Selden, I am Ms. Holden, the Developer Representative here in Cancun and am interested in hearing more about what concerns you had regarding your experience with us. If you wish to discuss this furhter I can be contacted at mservicecancun@villagroup.com or at 1-619-342-1369.

Developer Rep Cancun
Jan 8, 2012

Buyer BEWARE of the Villa Group - UVC

As of this date, I have yet to hear from Mr. Selden and am hopeful he will contact us soon so that we can review the issues he had with his visit to the Cancun property. I can be contacted at mservicecancun@villagroup.com or at 1-619-342-1369.

Developer Rep Cancun
Feb 6, 2012

Buyer BEWARE of the Villa Group - UVC

I am still waiting for Mr. Selden to contact me so that we can review his concerns during his visit with us. I can be reached at mservicecancun@villagroup.com or 1-619-342-1369.

Peter and Karen
Feb 17, 2012

Buyer BEWARE of the Villa Group - UVC

We just purchased a time share and this included a trade in of our existing time share. We were advised that there would be some fee's for processing the trade-in The amount of the fee's were not disclosed at the time we signed the contract neither was a good faith esimate given . We have paid $1400 in fee's on a trade-in worth $6800 We are currently trying to get this reviewed by Villa. I guess buyer beware applies to Villa.
We purchased in December 2011 and we were told we are buying one week and we would receive a second week free, wrong! We failed to read the contract that states you have to pay a second maintenance fee to get the extra week, that's not free. The sales staff did not cover this during the sales process and we feel that we were mislead. I have been intouch by phone with Villa regarding improving the training of there sales team to improve disclosure, but I do not know if they are listening.
We wish we keeped our original timeshare with HGVC at least their staff are more profesional, well trained and helpful.

belle2
Feb 24, 2012

Buyer BEWARE of the Villa Group - UVC

My husband and I had a very traumatic experience with the timeshare sales staff at Villa del Palmar in Cabo san Lucas in November, 2011. We approached the Canadian Consul's office and were told that we had five days to cancel our contract. Another horrible day of Villa del Arco meetings ensued and we were told that contract cancellation was impossible - they claimed they have an iron clad contract, obliging us to continue with what we agreed with when we were under extreme duress in the initial sales event.

We want to join in a class action law suit. Can Canadians join the American action or do we have to start our own? Are there other outraged Canadians who are willing to band together to end our contracts and hopefully get our money back?

Mere123
Mar 23, 2012

Buyer BEWARE of the Villa Group - UVC

I have documentation to prove unethical business practices. I would be VERY interested in joining a lawsuit against Villa Del Palmar Cabo. I was billed 2x for our 2011 maintenance fees. We paid to avoid late penalties and now we are in communication in regards to a refund - they are not showing any overpayment even though we have 2 payment confirmation codes and bank statement showing money was paid to them. I have emails documenting all communication. It is a relatively small amount, but in the business world damages for this type of behavior is monumental.

Please feel free to email me at meredith@sof-tek.com

danielle_elliot
Apr 14, 2015

Villa Group

Timeshare resorts usually hire aggressive salespeople to sell their timeshares, and thousands of travelers have fallen for the tricky sales tactics used by numerous timeshare developers in Mexico. The Villa Group is one of the many fraudulent timeshare developers: http://www.timesharescam.com/

debycole
Sep 8, 2016

Reply

I've spent a lot of money and i was scammed by other companies trying to cancel my timeshare. My advice is that if you're going to hire a company to help you with the problem, DO NOT PAY ANYTHING UPFRONT, because it use to be a fraud. I did a research on internet and i found some interesting articles, i recommend you to read this one:

https://www.timesharescam.com/blog/206-how-to-get-out-of-a-timeshare/

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