UOL Juno Online |
| United States, California |
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Consumer reviews about UOL Juno Online |
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JimPN
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Feb 25, 2012
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Unauthorized Charges
Same thing happened to us.. Found a charge for $14.95 from UOL*JUNO ONLINE on my MasterCard. Looked back and found that it was the second month we were charged. Called the # provided (888-839-5866) and after roughly fifteen minutes on hold, was told that this was a fraudulent account and the charges would be credited within one to two billing cycles as well as my "account" with them would be cancelled. The reason provided was that my credit card # was associated with a different name in their records.
My guess is that they are tacking charges onto whoever they can get information for, and getting to keep the money from those who do not find the charges on their account statement. Stay alert and review your monthly charges!
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rwpritchett
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Mar 8, 2012
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Unauthorized Charges
I found six months worth of unauthorized charges from UOL Juno Online on my credit card statements. Unfortunately, life had been hectic since September, and I hadn't noticed until now. When I called to inquire what the charges were for, they insisted that I had opened an internet account with them. When I insisted that I had not, and had never used their services, they kept insisting that I had. They had my credit card number and my name, but did not have the correct billing address, ZIP code or security code for my credit card. They agreed to refund two months worth of charges, but not the remaining four. From the other reports I've seen on the internet, they do this regularly. It appears they are either making a lot of money off of people who either don't notice the charges at all or notice them after more than two months worth of charges are incurred, or that they are entirely too lax in confirming credit card information when they allow people to open accounts without the proper address or security code. I checked with the Better Business Bureau, and these people have an A+ rating! Clearly, more of us who have been scammed by these people need to report our complaints to the BBB.
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