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U.S. Bank Car Leasing

United States

Consumer reviews about U.S. Bank Car Leasing

Jan 5, 2012

I will never lease a car from U.S. Bank again

I am in the same boat as many of you. I haven't had my car inspected yet, but I've got a few scratches and dings that are going to cost me $$$. My father's US Bank lease is up this month and he got nailed for $200 in excess wear and tear plus the $395 fee. But of course that could go even higher when the "real" inspection is done, OFFSITE and WITHOUT THE LESSEE PRESENT. What a total scam. I called for a payoff because I am 8, 000 miles under, and they quoted me the payoff amount plus sales tax and a $350 purchase fee. What a sec, there's a $395 lease turn-in fee if you don't purchase, yet there's a $350 purchase fee??? Another scam. While the $395 turn-in fee is in my lease docs, the $350 purchase fee is not. It just lists my buyout price and then says: plus any applicable fees, taxes, etc. I guess they are masters of covering their butts with vague verbiage. I'll never lease with US Bank again. If you are doing a GM lease, go with Ally. No turn in fee and so far no issues with them.

Marc Hage
Jan 15, 2012

I will never lease a car from U.S. Bank again

I am 52 years old. My wife and I have been leasing two cars every other year for the past 27 years. Never had a problem, never had a turn in charge, never had an issue... until we leased from US Bank. We treat our cars with exceptional care and they are always in excellent condition at turn in time. When I turned in my Cadillac CTS in to US Bank at lease termination, I was SHOCKED to get a subsequent for over $1, 700. There was a $395 "contract termination fee, " a $500 charge for "mismatched" tires (I purchased new ones from the Cadillac dealer 7, 000 miles before turn in, $350 for "scratches, " and a $400 charge for a windshield (even though I had the very minor stone chip professionally repaired). The contract termination fee is ludicrious. They charge you this if you do not buy the vehicle. First of all, if i wanted to but the vehicle I never would have leased it in the first place. Secondly, US Bank turns right around and sells your vehicle at lease termination anyway. They sell it regardless and make you pay anyway. I was furious with all of these charges so here is what I did. I filed a formal complaint with the Better Business Bureau and also filed a formal small claims lawsuit in my home town (where I leased the vehicle). I also e-mailed there heirarchy telling them of my extreme dissatisfaction. One week later, one of their lawyers and their Operations Manager called me and told me they were dropping all of the charges. They said a "mistake" had been made. They told me I would still have to pay the $395 contract termination fee, which I reluctantly agreed to do. It is in the original contract and my attorney advised me to pay it. That was all I paid. The other $1, 300 was dropped and I never would have paid it anyway. My credit rating is near 850 and I did not want this to affect it in any way. US Bank counts on my people blindly paying these charges and this is how they make a good deal of profit. Not I and neither should any of you. I will continue to lease vehicles, but never from US Bank again. Lesson learned. I had a horrible experience with US Bank and would not recommend them at all. You do have an option though. Smalls Claim Court and the cost was only $35 to file, which I gladly paid to be vindicated of this nightmare.

Jan 16, 2012

I will never lease a car from U.S. Bank again

I just googled US Bank Lease complaints to see if anyone has had issues and this pops up!! I just had the inspection for my lease and got the report from an outside contracted vendor for US Bank. $1680 bill. I paid them $1500 a month for this LS460 and this is the thanks I get? I called my dealer and they said they don't use US bank anymore due to too many complaints. I guess they never learn!!

Jan 19, 2012

I will never lease a car from U.S. Bank again

Wow, if I had known then what I know I never would have leased through US Bank. I was a very good customer to them- all payments on time and regular maintenance done, I took care of this car, and the thanks I got was to the tune of $2000 in bogus "excessive wear and tear" charges. Their customer service post lease maturation leaves a lot to be desired, and I am just furious at the way they are sticking it to me. I am going to file a complaint with the BBB and small claims court. I am also going to post a sign in my car window that says US BANK CAN SUCK IT! If there is a class action lawsuit against US Bank, I'm am in for sure! I'm tired of these big corporations treating the consumer so poorly- It has to stop!

Feb 25, 2012

I will never lease a car from U.S. Bank again

I will never ever do any business with US Bank anymore. I have leased about 8 cars in the past and I never got any termination fees from GMAC and Ford Credit. But, my latest one was from US Bank, and I was charged over 900$ for termination fee and excess wear.

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