Tronix Country |
| United States, Alabama |
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Consumer reviews about Tronix Country |
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Tronix Country
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Jan 4, 2012
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Didnt get all i paid for
Who we Are
Tronix Country offers no credit-check financing to individuals with past credit problems for computers packages and other electronics. Customers are required to make a down payment on their merchandise prior to financing the balance.
Full Disclosure and Compliance
Tronix Country is fully compliant with state and federal regulations regarding disclosure requirements, terms and conditions, contracts, and advertising. Sales staff must adhere to a compliant script. In addition to providing correct and complete price information, and accurate expectations on when merchandise should be delivered, Sales staff must fully disclose our cancellation, refund and return policies.
Customer Service
All customer service staff go through a rigorous training and testing process to ensure that the highest levels of customer service can be provided to customers. Further, all customers have direct access to customer service staff, managers as well as the Customer Advocate. The Office of the Customer Advocate operates with independent authority as an Ombudsman on behalf of customers while ensuring compliance, that proper information was provided, and proper authorization was received.
Tronix Country Meets its Contractual Obligations
Upon completion of the Sales process, (within 24-48 hours) Tronix Country mails the customer an easy-to-understand contract, written in plain English, and without legalese or predatory terms. Subject headings facilitate reference. To ensure delivery, all documents can be emailed and or mailed with a request for signature through USPS. A signature block is next to the total amount, so there is no confusion about what the customer has purchased and the total cost. Tronix Country has NO hidden costs, we provide 0% financing, and do not charge late fees. The Sales Amount IS the amount you will pay.
10 Day Cancellation and Refund Period
Tronix Country provides its customers with a full 10 day grace period from enrollment to cancel their account and receive a full cash refund of any payments. This allows our customers adequate time to receive and review our contracts, to contact our Customer Service Department and to make direct personal comparisons. After 10 days, while the Activation fee is non-refundable, all other payments are refunded in the form of store credit.
Protecting Customer Privacy/Customer Information
Tronix Country is committed to protecting all information provided by our customers and or contained in the record for each respective account, as a matter of good business, as well as to be compliant with state and federal privacy laws, and any other relevant financial regulation, such as provisions to prevent ID Theft. In short, Tronix Country must verify that they are dealing directly with the individual who opened the account with us, and whose bank account is the account of record.
Equal Access to Credit
Tronix Country provides equal access to financing for any individual regardless of past credit issues. In providing equal access to financing, Tronix Country confirms its respect for each individuals’ right to self determination. We also regret receiving the news that one of our customers has passed away. As a result, Tronix Country does receive calls from individuals claiming to have various levels of power of attorney over our customer’s decisions, or that one of our customers has died, and they are their heir.
Tronix Country’s Pricing
Tronix Country knows that other companies (especially retail chain stores) offer more competitive prices on similar goods, but they are competing for consumers with credit and/or the ability to make several hundred dollar purchases outright.
RENT-TO-OWN
When you compare Tronix Country with Rent to Own stores, Tronix Country is more competitive with its entire computer package offer.
MINIMUM CREDIT CARD PAYMENT
When you factor other lenders (credit card companies) interest rates, late payment penalties, and the actual pay-off by making the minimum, or just above minimum, required payments, Tronix Country is more competitive.
Complaints on Websites
Any customer who feels as though they were not properly informed about their purchase or are not being treated fairly should send an email to [email protected] where senior managerial staff will receive the email, review your situation, and promptly respond to your concern or issue. Tronix Country is committed to resolving issues with its customers in a mutually-beneficial manner.
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employee2009
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Jan 5, 2012
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Didnt get all i paid for
I'm a tronix employee and i can tell you these situations are either complete lies or the customer isn't taking responisbility for not living up to there end of the agreement or that they didn't make a effort to resolve there issue. we have well trained people to work with our customers. we record phone calls so we know that everything was done right. sometimes a mistake happens and we make it right for the customer. we're only human but we fix it to the point of paying back fees a customer had to pay and giving free upgrades and gifts. but I can tell you that most of the time i have to play a recording for a customer we did everythinig right and by the book. if you have a problem or are not happy send us an email it's on the website. we have good honest people who will look at the situation and get back with you. we have one person who makes sure that the company is fair to every customer and how we treat them. post your response afterward and let the world see how we do work with people and most of this stuff is not real. i deal with a lot of happy customers who get everything they are promised and tell me they couldnt make this purchase without us. most of the angry customers dont want to follow the rules they agreed to. I had to post this because i even see some of these complaints and know who the customers are and they are not being honest. nothing wrong with being angry but don't tell lies
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InGoodFaith
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Jan 10, 2012
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Didnt get all i paid for
As of the date of the original posting, this customer had already been sent promotional items such as wireless mouse, webcamera, and laptop carry case. Customer had been contacted with tracking information. Despite confirmation that items were delivered, Tronix Country sent replacement items as good customer service. Because carriers are able to leave packages without requiring signatures, Tronix Country sends shipping verification forms for large items such as 22" lcd tvs. This document was sent out at customer's request on two separate occassions. The 22" lcd TV was delivered within a month of this posting. It would be nice if the customer would confirm these facts.
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