TracFone Wireless |
United States, Florida |
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Consumer reviews about TracFone Wireless |
Squibs
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Dec 11, 2011
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Customer Service
Tracfone's are the cheapest on the planet. You should have hung up, gone to the store and bought another one and not bothered with all the BS if a phone for your wife was that crucial and dealt with the CSR's later.
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anygood providers?
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Dec 12, 2011
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Customer Service
Check who the regulator is for telcom providers. In Canada we have the CRTC and the CCTS. Filing a complaint with them really has an impact on how you are treated. Your experience sounds awful but sadly, I had an experience with Rogers that was far worse. In Canada there do not seem to be any mobile providers that have good or trained customer service people period, excepting perhaps some regional providers that are not countrywide. If you do some research you'll see the same complaints, long hold times, followed by intentional disconnects, untrained staff, service issues, over billing, all of them treating customers like dirt right up to the point where you can leave them contract free and all strictly enforcing contracts many people don't understand. As to the personal liability of the CEO, I would be surprised. Companies are separate entities and he is not personally liable in my understanding. Faxes in general work better than phone calls for action, inconvenient perhaps but you have proof of communications or buy yourself a tape recorder and start taping those calls, they are!
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