SUPPORT SQUAD |
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Consumer reviews about SUPPORT SQUAD |
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MG2
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Dec 12, 2011
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Unauthorized Charges! Fraudulent, shady, business practices!!
I knew that there was something "fishy" about Support Squad. Last year, my husband and I signed up for Comcast Xfinity. I wasn't home during the installation process but apparently during the install the Comcast tech mentioned unlimited tech support for internet, cell phones and whatever technological device we had. The Comcast tech made it seem like it was a Comcast service. A few months later I notice $9.99 coming out of my account from SUPPORTOLOGY.COM. My husband brought up what the tech said. We never used it and I had my own technical support through my company. So I try to cancel. I call Comcasts customer service line and the rep had no idea what I was talking about so she transferred me to their technical support. This tech also did not know what I was talking about. I look up supportolgy call the 800 # and try to cancel. The rep had a friendly perky PUSHY approach that I wasn'y buying. He explains their services with mention to a welcome package I should have received. Never got a welcome package. Never got any notification that $9.99 was going to be coming out of my account. So he apologizes and offers me a $25 restaurant gif certificate and tells me that he would hate for me to waste a whole months service when the most recent monthly fee just got deducted from account. He said he would send a welcome package and asked that I wait until I recieved it and then make the decision to cancel. Fine. I get the "welcome package" which is just a flyer and its from Support Squad rather than supportology. Still don't need the service. Today I call and try to cancel. I had to call twice because the account was set up under my husbands name and I didn't have his info. Fine. But the whole time she was pushy about the services and wanted to know why I needed to cancel. I gave her my explanation. She put me hold for 2-3 minutes and finally told me that my husband had to call. So I call back about an hour later while my husband is standing next to me. The rep sounded OK when she first introduced herself but as soon as I stated I wanted to cancel my account, she immediately became rude and pushy asking why I would want to cancel a service with such great benefits. I had to get firm stern because she had such an attitude about it. And again, she kept putting me on hold! She put me on hold 3 times each time being at least 4 to 5 minutes long! I finally asked why its taking so long and she snapped back saying her computer froze and gave me some other lame excuse. So she finally comes back and asks if I had a pen and paper to write down the confirmation #. I then asked if I was going to get an official notification via email of USPS because I didn't trust the so called confirmation #. She again, snapped at me saying that's why she gave me a confirmation code to prove my account was cancelled. At this point I was yelling at her because I had it with her extremely RUDE attitude. Normally when you cancel a paid service you get written confirmation. I am so LIVID with this company! I do not recommend them. There is something seriously wrong with their customer service approach and business operation. It is so unprofessional of a company to train their employees to be agressive, pushy and RUDE when customers want to cancel their services. Especially when there is no notification of montthly deductions. They do not communicate their services well and shame on cable companies for slipping this service into your plan.
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jeepfreakisaliar
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Feb 1, 2012
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Unauthorized Charges! Fraudulent, shady, business practices!!
the same guy is bashing support squad. its funny how u have absolutely no life and just repeat ur same story over and over jeep freak my ass lol
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pissedoffemployee@saveology
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Mar 28, 2012
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Unauthorized Charges! Fraudulent, shady, business practices!!
I would like to inform you guys of 2 things
1- The company name is NOT support squad...that's the product line of SAVEOLOGY.COM (and those that thought they were talking to ATT, Verizon, Comcast, Charter, Time Warner Cable...ect...you weren't you were speaking to SAVEOLOGY.COM...commonly known as SLAVEOLOGY.COM by its employees.
2. They changed the name from SUPPORT SQUAD to MY TECH HELP...tell your friends and BEWARE
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