SugarSync |
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Consumer reviews about SugarSync |
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SugarSync Customer Care
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Jan 27, 2012
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Poor Service/Lost Files
Hi, sorry you've run into issues. To get support, you should email [email protected]. Put "Attention Amanda" in the subject and be sure to send from the email address associated with your SugarSync account for the fastest service. If not, you must indicate your SugarSync email address in the body of the email when you explain exactly what the issues are. Regarding the file that's "missing" please check your deleted files folder. If it's not there, when you email support, be sure to provide the file name and full path of the file.
Thanks,
SugarSync Customer Care.
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Bx60NY
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Aug 23, 2016
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A non-communicative communications 4company
I made a purchase of a computer, SugarSync, accessories and software at a Staple's in June, 2014. Total cost of approximately $1350. I didn't know what SugarSync was, but the salesman pushed and I relented. I wasn't happy with the computer or the deal so I returned it in July for a full refund. I figured that's that. But that wasn't that. On the anniversary of the purchase my credit card showed an item called SugarSync for $249.99. I said, what the hell is SugarSync, assuming it was an unauthorized purchase, maybe even fraud. I called my bank and the charge was reversed on my net statement. On the second anniversary of the purchase my credit card again showed the $249.99 charge. I had my bank once again dispute the charge. This time SugarSync refused to reverse the charge, claiming that per their terms of service by opening an account cardholders agree to be automatically charged on a recurring basis and on and on like that. Now, this service was never used. By receiving a full refund from Staple's I had every right to assume that everything in the purchase had been cancelled. And, although I didn't know what SugarSync was, I had every right to assume that I had no obligation to them once my bank reversed the charge on the first anniversary of the transaction. And, by billing me yet again on the second anniversary of the transaction the company clearly exhibited that it is not selling cloud so much as smoke. Now, a respectable company would have a customer service rep with whom you might discuss things like this. But, no. SugarSync does this by an online chat procedure. The problem in my case is that once a claim is disputed the account is disabled and there is no longer any way to access this capability. So I sez to the nice young man, what now? And he sez that he'll pass the matter on to the Finance Committee for review, a procedure that might take as long as 45 days from the date of the dispute. So now, I'm waiting. I hope it doesn't take until the third anniversary.
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