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StoneDine, dba Brand Developers USA, LTD

United States

Consumer reviews about StoneDine, dba Brand Developers USA, LTD

BLW MO
Dec 13, 2011

StoneDine Cookware

I purchased Stonedine several years ago and love them. I am ordering a set for my daughter for Christmas today. They are worth every penny. In the last 42 years of married life I have purchased Revere Ware, Calphalon, pots and pans from QVC and HSN. There is no comparison. These are definitely the best!

Rus2112
Dec 14, 2011

StoneDine Cookware

You need to read the positive responses here, look at the wording, no one I know calls pots and pans (cookware or top-line gourmet set) and I am a chef these are words shills use to BS you . These pans are crap we ordered one just to see what they are like. $25 shipping is excessive and stainless steal is the worst possible conductor of heat, copper is the best and good copper sets key word here is sets are about $299. Go to cutlery and more (they have an online store and actually sell commercial equipment for what it should cost) and buy something that actually is worth what you spend. No I don't work for them. I have been a chef for 30years and these pans are garbage. IF they are selling it on TV don't buy it it's crap. Their website is confusing and deceptive. IF the price is not on the front page a BIG RED FLAG SHOULD GO UP, use common sense.

new to stonedine
Dec 16, 2011

StoneDine Cookware

I disagree with the complaint in regards to the price for Stonedine being unclear. It is a tv offer and it clearly states that that the $29.95 price is a "trial offer". Most infomercials use this type of tactic to entice impulse buyers - make the price unbelievable! You have to remember that the initial price is for a trial period. They want you to try it and see that it's worth all the other payments. They want you to keep the product, and face it, most people won't go through the hassle of shipping it back anyways. SO, IS IT WORTH IT???... If it is as good as they say, then 300 bucks for a complete cookware set is pretty good, especially if you compare to other top of the line cookware sets sold at Macy's, or Williams-Sonoma, or Crate and Barrel. My father-in-law purchased Stonedine 7 months ago and swears by it, and he cooks a lot! He felt so strongly about the way the cookware performs that he bought my husband and I a set. We have been using ours (a gift) for about 2 months and so far so good. The only reason I stumbled on to this here website is to find out more about the company and the product. I have not yet checked the BBB. One review said that Stonedine has an A- rating and another says it has an F rating. What I have found to be true is that information on the internet about Stonedine is VERY VERY limited and that makes me nervous! Is this stuff safe? Where is it manufactured? Will it last the 12 yrs. as it claims...etc. Still, 300 bucks for some good cookware is not bad. We used Caphelon, which is sold (high-priced) at all retail stores in Calif. It lasted about 10 yrs. of moderate use. Supposedly it has that unsafe, unhealthy non-stick cancer-causing coating. Personally, I am not fond of gimick type stuff and stick with good old fashioned products that have lasted the test of time and have been around for at least a decade and are sold by reputable businesses, but of course you will pay more. My husband always says, you get what you pay for. Stonedine...hmmm, we shall see, won't we? Cheers, Amy

new to stonedine
Dec 16, 2011

StoneDine Cookware

Checked the BBB on the internet and found Stonedine Cookware in Chino, CA received an F rating for customer service issues ranging from delivery problems to warranty replacements. Had 12 complaints in 3 years, 8 in the last yr. alone! A few of the complaints were resolved, but many were left unresolved by the company. Looks to me like they just said screw it! But they sure are interested in making those sales and getting Stonedine out there!! Hmmm... three years in the U.S. Doesn't look like the business is doing very well. Hope their product is good.

Sasssy
Dec 28, 2011

StoneDine Cookware

I ordered other items from StoneLine based in Germany. The price is steep but the food turns out great. Over the years I have had so many sets of pots that don't make the food cook was well as these. I must be the moron slatabaadfast is talking about. My sauteed unions are never burnt. Frying item in the pan with little oil get dark but they don't burn.

Sasssy
Dec 28, 2011

StoneDine Cookware

To: pisseddude29, , , Replacement parts are available through the company in Germany. StoneLine.eu The only problem is you have to send the money by wire transfer through your bank. It was a hassle but the cookware is worth it.

kevininlouky
Dec 29, 2011

StoneDine Cookware

Just for anyone who is confused about the websites, StoneLine is the parent company of StoneDine. Have a nice day.

Sasssy
Jan 4, 2012

StoneDine Cookware

To slatbaadfast: This is the website I visited. http://www.very-titan.de/en/STONELINE+pots+pans/Cooking+pot+sets/STONELINE+cookware+set+8+pc.html The $249.95 is roughly what we pay when you order from them. The only inconvenience is you have to send the money by wire transfer and pay an additional fee to the bank. The only problem with that is the information they send you has to be entered by your bank from the bottom of the page to the top. They print it in a confusing manner. My first purchase went through fine. The second purchase did not go through on the first attempt because the Banker didn't enter the information correctly and I was charged by both banks. I waited for the original Bank personnel to return from vacation to resubmit it the correct way.

Teaching kids to be responsible!
Jan 4, 2012

StoneDine Cookware

I agree with Nonep! Although, is says nothing about a cancellation policy, most intelligent buyers would ask before buying. The front page of their website clearly states there will be 9 more payments of $29.97 for a total cost of $299.97 plus SH. This is one of the largest problems with the people in the USA nowadays. No one wants to be responsible for researching. "Its not my fault, I didn't know!" Grow up and read the entire program, ask questions and know before you buy!

cowboy1969
Jan 24, 2012

StoneDine Cookware

The fine print at the bottom states:

*Offer Details: With this exclusive offer you can try StoneDine for the low price of only $29.97 plus S&H. If you're delighted with and keep your cookware, just make 9 additional payments of $29.97. Your total for all payments is $299.97 + S&H.

Listen and look
Jan 24, 2012

StoneDine Cookware

If you pay attention to the comercial its considered a soft offer. Which means they dont present a price. Second you are not comitted to the order unless you purchase on the website. If you pruchase from the order line you have the option to cancel before you get locked into an order. Also they provide shipping back on the return so there is no out of pocket costs. Again in th eoffer pitch again plenty of people complaining about something they bother to pay attention to when the offer is made wether on the web or order line get a brain people and use it. So many smucks who dont use there ears or brains to amkes decisions.

Merly66
Feb 27, 2012

StoneDine Cookware

Having read all the previous comments, I am still undecided about buying stonedine cookware. I do like the look of it and around $300 is not a huge amount to pay if the set really does what they say. I will be doing some more research before I buy. I do have some stainless steel pots that I bought over 20 years ago, they are still going strong and cost me around $400 for the set. Can't remember which company, but I'm pretty sure they were made in Germany.

amelia dodoson
Mar 13, 2012

StoneDine Cookware

My complaint is that I love the stonedine frying pan that I bought last year as far as the pan itself, however, the handle has come off and will not stayed screwed in. I contacted the company on October l1, 2011 and was told they would ship out a new handle to me. It is now March l3, 2012 and I have heard nothing from them other than when I contacted them in January and they told me the handle was on back .order. No e-mails, phone calls or snail mail from them. It is too bad because I like the pan so much I was considering buying the whole set but now I will purchase nothing from them. A company with customer service this poor will not stay in business. I am in the process of trying to find out the name of their CEO and contacting him or her to see if I will have any luck resolving my problem.

amelia dodoson
Mar 13, 2012

StoneDine Cookware

I absolutely loved my stone dine frying pan until the handle came off. I contacted the company via phone on 11/11/11 and was told that a new handle would be sent to me. I did not hear from them again until I contacted them the middle of January of this year. They said the handle was on back order and I should receive it by the1st or 2nd week of February. It is now March 13th and I have heard nor received nothing. No e-mails, phone calls or snail mail. Zilch, zero nothing!!! I am going to contact them again and see if I can get the name of the CEO and contact him or her. A company with this kind of customer service or lack thereof will not last long!

homemaker2345
Mar 14, 2012

StoneDine Cookware

I did purchase the pans and paid for them, they are great pans and i love them. My complaint is one of the pans had scratches on the bottom and paying this much for the pans and a warranty on them, I returned the pan--after contacting them and them telling me they would replace the pan---that was the first of October, 2011. They received the pan back on 10-13-11. I have called every 2 weeks since 10-13-11 and have been told the pan is on back order and I will get it in 7 to 10 days. As of today, 3/14/12, I have not received my pan and have reported them to every agency that the attorney general gave me addresses for. So great pans, but don't ever return one for the warranty! Hopefully one of these agencies can get my pan back for me.

chef j
Mar 15, 2012

StoneDine Cookware

On the stonedine website under the "free gifts" it clearly has the full price .299.97 plus shipping.
It also states for 9 additional payments of 29.97 so you can't really get mad if you misread the ad.

mcglew
Aug 16, 2012

coating lifted

there have been a few gouges made on my middle sized frypan. if these pans are as hard as advertised how could this happen, just by turning over a meat-ball. with all the tests made on them this should not be able to happen. i could have bought a few cheap non-stick fry pans for same price. i myself am very careful but if they can scratch as easily as this one did i really cant see value for money. love the saucepans & casserole/broiler. they cook things beautifully so am disappointed in the frypan. i purchased set around about 18mths ago,

lclark1
Apr 7, 2013

cleaning of bottoms

How can you clean bottoms of pans when they turn brown,l am very careful with them and l have two the fry pans lg and small,now their starting to turn brown inside. What is the problem? Also l know l can return,but l just don't understand why its happening. l will be returning the two pans and the lid which handle broke off. Need to know for other pans! Thank you Ellen

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