Steves Blinds and Wallpaper |
| United States |
|
|
Consumer reviews about Steves Blinds and Wallpaper |
|
ColleenD
|
Dec 14, 2011
|
Ripoff
This is true, Khal will not really look at the issue, he will just reply with a cut and paste answer which shows he didn't research anything at all. I sent him a screen shot of what was ordered and what I received as it obviously doesn't match and he refused to address that the blinds received are not the color portrayed. I also email Steve twice as he has his email on this website, but he also does not return emails either. I cyber shop all the time and the majority of retailers I find are excellent. Steve's does not have good customer service, they are slow to reply and when they do, they do not care about investigating the issue.
|
|
wallpaperguy
|
Jan 30, 2012
|
Terrible experience
In the middle of December, I placed an order for wallpaper with Steve's. It was "in-stock." Waited two weeks. No wallpaper. No emails from them saying there was a delay. Called the company and was told that it was backordered at the mill and wouldn't be in until Jan. 6th. After I called them, I realized that I had ordered the wrong paper. I used their online ordering photo to order the paper, and the small photo was a similar picture to the correct paper. My error. I immediately called Steve's to correct the order. Oh, I'm sorry, I was told. That order is scheduled to be delivered tomorrow. There is nothing we can do. Oh, and if you are going to ship it back, you are responsible for return shipping and a 30% restocking fee. Finally, after getting to talk to a customer service supervisor, he agreed to issue me a postage-paid label so I could ship the incorrect wallpaper back to the manufacturer. I would still be responsible for the 30% fee, as that was a manufacturer's fee and not a Steve's fee.
The label has not come yet. It was supposed to be emailed to me almost a month ago. I have emailed the company, called them, emailed Steve (now reading above I found his email and not the general one, so it may not have gotten to him, but you think someone would forward it to him for his reply.) The wallpaper is still sitting at home. I DID order the correct wallpaper and it was promptly shipped, but it seems no matter what I do, I STILL have not been emailed the shipping label! I have fiiled a complaint with the Michigan BBB about this matter and the inexcusable lack of response from Steve's.
|
|
wallpaperguy
|
Jan 31, 2012
|
Terrible experience
Well, amazingly, after getting the BBB involved, the label appeared.
BUT - not without a stupid excuse about how they DID email the label using the address they had on file. PROBLEM: the only one they had on file was the one I used when I placed the original order. They are LYING! I have asked them to tell me the address they had on file...
DON'T DO BUSINESS WITH THESE BOZOS.
|
|
Farid N
|
Mar 12, 2012
|
Terrible experience
I ordered my blinds at Steve's blinds and got the best deal available. However, the drama started after my order was shipped to Idaho ( I live in NYC). I called the customer service, spoke to different people, left msgs and no call return. Finally I got Mr. Tyler from the sales department, who helped me with my purchase at day one. He was extremely helpful. I got my blinds shipped by air in a few days and also got a refund of !0% of my order back to my account.
Thanks Tyler!!!
I must say he went above and beyond in customer service to make a very unhappy customer satisfied.
So, my blinds look exactly how I wanted : Levolor translucent perception soft verticals... highly recommended!
The installation wasn't that difficult at all.
So remember 2 things while shopping here:
1- double check your order to make sure they have everything correct : Stuck left or right, luckily I noticed that while reviewing my order.
2- check the shipping address!!!
Overall they were very helpful and the great price was the best part!
I'll shop again here.
Farid
|
|
Previous 1 Next |
|
|
