Steve Madden |
| United States, California |
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Consumer reviews about Steve Madden |
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Steve Madden Co. is unprofessional
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Dec 22, 2011
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Horrible service
DO NOT ORDER SHOES ONLINE FROM STEVE MADDEN. THEY WILL SCREW IT UP EVERY SINGLE TIME. i have ordered 3 pairs of shoes from their website and had to return ALL of them. The first one, one shoe was bigger than the other. Lovely. the second shoe was the right size but it didn't fit. When i returned it at the store the sales associate said, "yah, these shoes run small and you need to order it at least 1 size bigger." Would have been nice to know before ordering the shoe. Stevemadden.com did not mention that, of course. The 3rd shoe was and continues to be a nightmare. I ordered the FACCER mens shoe as it was called online and received a shoe that looked nothing like it. The customer service rep sent me a UPS label to return the shoe, then quikcly tried to resolve the issue by having the correct shoe sent to me. He said it would take a week to receive the replacement. I thought, if YOU made the mistake, why should I wait another week to get the replacement. Anyway, received the replacement 1 week later and its the WRONG shoe AGAIN!!! So I called their customer service and the manager told me they made a mistake in naming their shoes online, so i received the correct shoe, but it wasn't the one i ordered because they mixed up the names on their website. ARE YOU SERIOUS?????? So, why didn't anyone mention this to me the first time around???? And you have the nerve to ask me if i want to return it. What do you think?? You sent me a hideous pair of shoes that i did not order. Of course i want to return it. It is now 2 days before Christmas and I have to now scramble to find a replacement gift then battle Holiday mall traffic and wait in a ridiculous line to return the 2nd pair of incorrect shoes received.
This company is unprofessional in every sense of the word. 3rd times the charm, i will never again purchase a pair of Steve Madden Shoes, and i hope for your sanity that you wont either.
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Shoe Man B
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Jan 3, 2012
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Chemical Odor
I have the same problem. Shoes reek! Mine have been outside for three days. I can't keep them in the house. I posted a review at the Steve madden website but don't know if they will let others read it. I may have to throw them away. You can bet I won't buy from them again!
I didn't smell them before I bought them. I don't want to be the "shoe smeller" in the store. Maybe next time I'll risk looking weird.
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