Sterling Trust |
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Consumer reviews about Sterling Trust |
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PatchB
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Jan 5, 2012
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Customer service
I know exactly what you mean. I have been stuck with these "people" for years and get nothing but total frustration and loss of a great deal of MONEY. They lie knowing that I know they are lying. It seems like its just fun for them! I tried to close my account with them but I can't even accomplish that!
My last experience with Sterling was with a distribution sent to them from my IRA account in August of 2011. Now it is January 2012 and after six phone calls in which they told me the check WAS mailed...nothing ! I know, with experience, that they are holding the distribution just to collect the annual fee, which is illegal, but WHO in their organization is forcing these clerks to do things that they know is illegal. The CEO, CFO, or some low level VP who only gets his bonus based on how much theft he can accumulate each year ?
People think that our problems are the Economy or Health Care...NO...its Companies like Sterling Trust with their Corporate Mentality! Reminds me of the last group we couldn't communicate with in Waco Texas.
God Help Us
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Frustrated and angry customer
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Jan 10, 2012
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Customer service
This happened to me last year when I tried to close my IRA precious metal account and take possession of the coins. I was told I could do so and that it would be $135 to close the account. I had about $270 in the account at the time. I waited for it all to be done when I received a request for $200 in order to close the acct. They had taken out the annual maintenance and storage fee of $200, when I know I sent the request on time to avoid that. So, I let it go.
Now I am waiting again for the closing of the acct. Sending a request Dec. 16, 2011 I waited until Dec. 28 and called to see what was going on as I needed to close the account before the end of the year . The woman was very nice and found that my request was on the bottom of a pile and she put it up for immediate attention. On Dec. 29 I received an email stating that the request would be "sent" that day or the next.
I then checked the first of the year and found I have zero balance in the account - so I guess they closed it, but wasn't sure what happened. I received an email on Jan 6, stating they had completed my request on Dec. 16, 2011. No, there was still money in my account on Dec. 28.
So now I am waiting. I have seen no charges for the closing of the account (as there was only $71 in it when I sent the request) or the charges for shipping of the coins on my credit card. I've just sent off another email. What a pitiful company - corrupt, inept, uncaring, and totally unprofessional.
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