Unethical business practice

Made a purchase in October it is now April we still don’t have the correct purchase we received damaged furniture we received something that we did not order we can’t get receipts refunds that are due aren’t given until months later. WIll access your bank account and refuse to provide reason or receipts. They will ignore you hoping that you will go away. Don’t spend any money here you’ll be extremely disappointed. Once they have your money you are at their mercy.