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Smart Travel & Incentives

United States

Consumer reviews about Smart Travel & Incentives

Maryann11223
Mar 26, 2012

don't ever do business with these con artists

This is really bad, they call you and tell you can get a free light to any US city in exchange for attending the meeting, then it turns out it's only one city, and you'll have to pay a fee. Moreover there's no way to call them. It's a lie. A really poor way of doing business!

Ralph Wonder
Aug 1, 2012

fraudulent vacation offers

I am highly disappointed with their services. This company sold me fake vacation - I had to pay at least for half of things which had to be included. Company didn't even make an excuse! They are liars, and don't care of their customers, they just care of money. Avoid any business with them!

adinicola
Aug 8, 2012

program is a complete ripoff

Promised to give $500 shopping mall gift card - never delivered.

The 2 round trip airfares is a complete scam with major restrictions, exclusion dates and times etc that make it impossible to use.

No contact information.

Govt needs to get involved to shut this scam down.

shrome
Apr 5, 2013

not recommended to anyone

This is the worst travel company ever! I used their service once and after that I will never recommend this company to anyone! It is a complete scam! I had two vouchers for hotel booking from them and I used them during my trip. I manager to book a hotel with a discount but when I arrived there and wanted to pay they charged me full price. I was very surprised but they explained it to me like the vouchers were not valid. They absolutely ignored all my complaints... After that I will never recommend them to anyone!

kime
Sep 15, 2013

Smart Travel & Incentives, Inc.

This company offered us a free set of flight tickets, cruise tickets or international flight tickets for attending a seminar. Then they required a $99 certified check to send us the certificate. Upon receipt of the certificate 7 weeks later, they require another $99 certified check to validate the certificate. The people on the phone who I called while waiting for the certificate to arrive were unprofessional, and now after reading the above complaints, we hestitate to use it. Why would a FREE offer cost us $198? I have written to the General Manager, Kara, and hope to hear back as to the validity of this offer. Kara@travelsmartincentives.com.

This feels like false marketing.
Kim
VP of an online travel company

cat35black
Mar 12, 2015

Smart Travel & Incentives, Inc.

Horrible company, rude service!
My wife and I attended a presentation in PA and we signed up for a package that included 2 night stay at Great Wolf resort at our destination city. We followed instructions and were told, after roughly 9 months wait, that our 1st destination request could not be met.

We were told in a letter from them that they would contact us in 30 to 90 days regarding our 2nd destination. I did not hear from them, so I wrote another letter with another dates that they probably could feet.

After another few months, I received mail where it stays that unfortunate they are unable to process my reservation and my voucher will expire soon, so they will return my money except $20 activation fees. They didn't even try to process my request. The customer service is horrible, very rude!
Never have service with them
p.s. I will see if they will return my $55

richardgschagrin
Jul 29, 2019

RUN, RUN

RUN, RUN

We received a travel voucher from Vacation Advisor for a 3 day, 2 night Air & Marriott vacation. You must send a cashier check for $100 and give them 2 date, 1st date, 60days in advance and 2nd date, a minimum of 45 days later.
After submitting everything, we were told them dates didn’t work and submitted new dates.
Next we were told that the airfare had a cap of $350.00. As a lay person, I was am to find at least 2 flights that met that criteria.
Then we got an invoice for an additional $747.39.
Either this a scam or they are just incompetent or unethical.

These companies are somehow tied in with vacation Advisor:
Travel smart incentives/ SMART TRAVEL & INCENTIVES INC
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