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Smart Start Interlock

United States, Texas, Plano

Consumer reviews about Smart Start Interlock

Tep
Jun 30, 2020

Company does not do the right thing

I looked for an open Smart Start office on Saturday, 6/27/2020, on my cell phone since the one i visited in Plano, TX was closed. I found one in Frisco, TX, on Eldorado (which is also a Kwik Start. It showed open until 3pm. When i arrived at 2:15pm and spoke w/ a very nice, young woman (with a nose ring), she advised the Smart Start tech had gone home. I called Smart Start; reached a woman in sales who stated she could not help me at all unless it was a sales matter even though I only wanted to know where there was an open Smart Start store. I then went in on Monday, 6/29/2020, and Allen at the Plano, TX, Smart Start store told me .... regardless that my cell clearly showed (and he had no interest in seeing what i'd pulled up on it or in trying to contact a manager) what I explained to him … his advice was to contact Corporate and that I am contractually bound and, due to this, he could not help. This is nonsense even though there is no Corporate to speak of .... just a confusing, long voicemail system. I am not asking for a refund, only that others realize that if you consider Smart Start, they won't honor errors on their part. They, if one is a current customer, treat you like an average Joe yet, if you try to reach Sales and consider becoming a customer, you can reach them immediately. My point is they did the wrong thing; used poor judgement and essentially told me 'Sorry, we are not to blame for misinforming you online about when we close & we will charge you $50.00 additional anyway.' They're, in this sense, not an honest company. Again, Smart Start will treat you average rather than as a customer who, when something doesn't go right based on Smart Start's own info, they'll simply say 'Sorry, you're wrong.' BUYER BEWARE of Smart Start. Smart Still does not do the right thing & shows poor character.

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