SiteSell.com |
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Consumer reviews about SiteSell.com |
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Piglet-to-Bacon
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Feb 11, 2012
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Online scam!
I found the Support staff to be totally useless and shielding Ken Evoy from complaiknts. My suggestion is to e-mail him directly at '[email protected]' Good luck...
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DeniseTaylor2
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Mar 17, 2012
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Did cancel my account during trial period, still charging my card
Hi ssh2
Denise Taylor, from SiteSell Answers here.
I'm sorry to hear you are having problems. I assure you, SiteSell has a stellar reputation and honors its unconditional guarantee. Your situation was quite likely an error.
I cannot determine your exact identity from the post here. However, I have taken the liberty of investigating the matter. I believe we were able to determine who you are from the details you have described. We are handling your matter on an urgent basis.
Since we are posting on a public website and it would be inappropriate to ask you for your private details, please contact support through the email address you used previously if you do not receive a prompt resolution to your situation.
You can provide support with the URL of this post and I can assist them by providing the details of my investigation.
If an error has occurred, we will remedy the situation.
Sincerely,
Denise Taylor
SiteSell Answers
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Jents
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Mar 31, 2012
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Online scam!
Sitesell, sitesell.com, SBI, Site Build It (whatever they choose to called): I know this industry well and this is a masked scam. Masked in that it is legal, and only morally a scam (happy to expand on this).
Regardless, it is blatant SPAM, on the internet and in your inbox. For three years they have directly spammed my personal inbox from @sitesell.com emails. Every single time I replied with "UNSUBSCRIBE" as they claimed this removed you from their list. I also sent direct emails explaining that I did this several times and am still being spammed. It continues to this day. I have NO respect for SBI/sitesell as they have none for me.
Please, try to find their illustrious accreditation on BBB.org. I went there to file a complaint against them and they are either not registered, or are very well-hidden.
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Jents
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Mar 31, 2012
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Did cancel my account during trial period, still charging my card
Sitesell, sitesell.com, SBI, Site Build It (whatever they choose to called): I know this industry well and this is a masked scam. Masked in that it is legal, and only morally a scam (happy to expand on this).
Regardless, it is blatant SPAM, on the internet and in your inbox. For three years they have directly spammed my personal inbox from @sitesell.com emails. Every single time I replied with "UNSUBSCRIBE" as they claimed this removed you from their list. I also sent direct emails explaining that I did this several times and am still being spammed. It continues to this day. I have NO respect for SBI/sitesell as they have none for me.
Please, try to find their illustrious accreditation on BBB.org. I went there to file a complaint against them and they are either not registered, or are very well-hidden.
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DeniseTaylor2
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Apr 3, 2012
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Did cancel my account during trial period, still charging my card
Hi Jents
I'm sorry, but neither SiteSell, or SBI!, or Site Build It! are scams. We are a legitimate, ethical company.
The trouble you are having with the emails is due to your affiliate status. If you are a SiteSell affiliate, you are opted in to receive email.
The opt-out procedure is clearly designated at the bottom of each and every email you receive, which is a weekly ezine. The methods you describe are ineffective because those are outgoing email addresses only. Your emails are going to noone.
Please use the proper procedure to get yourself off the list. We have no intention on keeping people on our list who don't want to be there.
Best of luck to you!
Sincerely,
Denise Taylor
SiteSell Answers
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DeniseTaylor2
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Apr 3, 2012
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Online scam!
Hi Jents
I responded to your complaint on another thread. You are not opting out properly. Please follow those instructions so that you can stop getting our weekly ezine.
@Piglet-to-Bacon - Ken Evoy is one of the most transparent and available executives anywhere, but he can't possibly field every single question or single-hand every customer issue, although I'm sure he wishes he could. No executive could. Support is doing the job they are there for.
Hope this helps!
Sincerely,
Denise Taylor
SiteSell Answers
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Jents
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Apr 3, 2012
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Did cancel my account during trial period, still charging my card
I am NOT an affiliate. I simply asked a question via email one time. I have followed the opt-out process every single time I got SiteSell spam for three years, and even sent direct emails to remove me from ALL correspondence. Truly shameful of SiteSell!
Denise, how do you know that I am an "affiliate"? Where are you getting this information?
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Jents
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Apr 3, 2012
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Online scam!
Thanks Denise,
But do not tell me I am opting out improperly. You are making assumptions and spreading false information...much like your affiliate company. I have followed the opt out process every time I got SiteSell junk/spam for three years. I have also sent direct emails when that did not work. But of course SiteSell only sends its spam from email addresses with fake human names that don't go to real humans.
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DeniseTaylor2
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Apr 9, 2012
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Did cancel my account during trial period, still charging my card
Dear Jents
As I said earlier, SiteSell is a legitimate, ethical company. We do not wish to keep anyone on a list that does not wish to be there -- and we take spam very seriously.
I have investigated further and in order to get this resolved quickly, request that you use the form here: http://question.sitesell.com
Be sure to enter the exact email address you used when you asked your original question. (It is the one through which you are receiving the emails.) Ask to be removed from the mailing list.
Please also provide the URL of this post so the matter can be quickly and fully resolved.
Sincerely,
Denise Taylor
SiteSell Answers
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DeniseTaylor2
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Apr 9, 2012
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Online scam!
Hi Jents
Your post is being addressed here: http://www.complaintsboard.com/complaints/sitesellcom-did-cancel-my-account-during-trial-period-still-charging-my-card-c594888.html#c1190453
Resolution to the matter is underway.
Best wishes to you,
Denise Taylor
SiteSell Answers
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