Singtel |
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Consumer reviews about Singtel |
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anygood providers?
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Dec 12, 2011
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Bad telephone support crew
Sadly, most of the mobile providers I have subscribed to have the same quality of customer nonservice. Long hold time, hang ups after long hold times and untrained staff regardless of where their support is supposedly coming from. Good luck with cancelling, you may have more success and less aggravation if you get them to give you a free month of service or something. That sort of thing is best negotiated with the retentions department as they are actually authorized to offer compensation, customer nonservice is generally a complete waste of time. Be sure to give 30 days notice you are cancelling their service before the end of your contract, just because your contract is over you are not usually just free to leave, most of these guys seem to have fine print that requires 30 days notice. Be certain to put your cancellation in writing via fax and keep the fax confirmation, so it isn't accidentally misplaced.
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Francsi Lee - Hougang
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Jan 7, 2012
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internet broadband very very slow like a turtle
I have the same Singtel internet very slow problem.
My question is why Singtel ignore all these complaints about them !!!
Why Singtel does not solve the problem.
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redress.me
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Mar 19, 2012
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OVERCHARGED
I have forwarded the story to Redress.me. Hope you will get the recourse you needed. Here it is:http://redress.me/view_post.php?pid=2050
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Abdullah.chw
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Apr 2, 2012
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wrong billing
All calls to Bangladesh should be under V019 free call. 2 months ago singtel charged me normal rates when I called to US (NYC & Boston) and Bangladesh (Dhaka Mobile)..this is despite the fact that I had signed up for the V019 plan and pay SGD6 every month for this. When I called and asked her why calls to US & Bangladesh is not considered free. Customer service told me, "sir calls to US & Bangladesh are free but calls to NYC, Boston & Dhaka are not because they are different countries". I asked the lady to tell me what the country codes for all these cities and she told me they are 0191 (US) & 01988 (Bangladesh). I told her what to go and check for me which continent these countries are and she came back after 10 minutes and told me "Sir Dhaka is in Africa, Boston is in Europe and I do not know where NYC is". I asked her what planet she was from and she told me, "Singapore Sir". I got so angry and told her can u please connect me to Earth.
Subsequently they corrected that months bill but continued to bill me wrongly..as I use a lot of overseas calls. Then another problem started with my text messages and overseas data roaming. After being billed exhuberant amounts of 1k plus every month, I started checking my bills and there are so many issues. I went back to my text logs to a particular number and realised they billed me doubles texts for every single ones I sent. This is ok since each costs 0.05 but when u consider a bill of 200 plus for only text messages it becomes annoying. You can't possibly go back and count every single month.
I am so frustrated and annoyed..my company refuses to pay for all these because the finance was the one initially to point out the mistakes with V019 and now ask me to check my bill every month. And each bills take 2 months to clear. SIngtel is the premium provider in Singapore?? This is just absurd!
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