Log inRegister
Add a Review

Silestone Quartz Surfaces

United States, California, Novato

Consumer reviews about Silestone Quartz Surfaces

Kiley8955
Mar 4, 2019

Silestone Useless Warranty

We purchased silestone (cosentino) (roseville, ca) counter tops for our kitchen remodel from lowes (cotati ca.) on 3/4/2016. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.). All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty.
The silestone countertops were installed by counter fit on 3/28/2016.
Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. No cooking, no prepping, no washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story.
No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months.... No problem - right? Absolutely wrong. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best.
I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. No problem, just let me know when and I would be there. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded.

Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect"..... What?...ok...what is it then is my question with no response. I guess a crack in an expensive counter top stone is normal after 20 months?
After reviewing online complaints (complaintboards.com) this seems to be the norm for these folks at silestone......issue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim. No one came out and inspected the crack. The claim was just denied after the silestone countertop cracked within 20 months of install. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. Buyer beware.

Add a Review about Silestone Quartz Surfaces

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Reviews

    Power Window Pro - Oded Fahima of Power Window Pro is a Thief
    This is the worst service I have ever received. This guy...
    Vitamins Because - Fraudulent activity
    I purchased some moringa oleifera ,made by ,vitamins...
    JustFly.com - Don't JustFly
    Lie to your face by misrepresenting the services offered...
    TVLAND NETWORK - TV land programming
    I am so tired of the complete low class trash shows...
    Family Feud - Hodges Family 2 18 14
    Why did the Hodges on episode 122 on 2 17 14 lost to the...
    Majic Window - Run like the wind
    We have purchased replacement windows, doorwaall, entry...
    Good Sam Extended service Plan - Good Sam Extended Service Plan Ripoff
    I have had the Good Sam Extended Service Plan for several...
    Mr. Lube - Over priced tire change
    Mr. Lube at the Walmart Clearview. Asked 260 for...
    Drive Time Credit Corporation - I want to join the class action lawsuite
    I purchased my car from drivetime on 01/05/19 on 02/14/19...
    Cardingmafia, blackstuff Scam, WU transfer scam - Verifiedcarders.ws scam
    It’s an organized crime ring. All scammers. They take...
    Levi Strauss - 505 belt loop torn
    Have bought two pairs of 505 jeans. The belt loop has torn...
    JustFly.com - THEY ARE LIARS
    I booked an international multicity trip with 2 stop...
    Gear4Music.com - Delivery options - unsatisfactory
    I just spoke with a representative about purchase of a...
    Hallmark channel - monk and psych
    please stop showing Monk and psych! hey do not wear...
    Time Payment, Corp - Steer Clear of Time Payments
    IF YOU ARE A START UP OR SMALL BUSINESS LOOKING FOR A WAY...
    Hayat Vacation - Hayat Vacation Complaint
    I, Anil Kumar would like to make a formal complaint...
    Freedompop - Consumer Un-friendly company
    My experience: 1) Started out with a premium service for...
    Money Catch Business Australia - Money Catch Bad Business
    After stringing me along for WEEKS, getting all my...
    iPaidSurveys - It makes me feel valuable!
    I’ve always been skeptical about online money-making...
    STEROID PORTAL.COM - Scam scam
    Never ever buy from this website. It's fraudulent I...

    Recently Updated Reviews

    Power Window Pro - Oded Fahima of Power Window Pro is a Thief
    This is the worst service I have ever received. This guy...
    Vitamins Because - Fraudulent activity
    I purchased some moringa oleifera ,made by ,vitamins...
    JustFly.com - Don't JustFly
    Lie to your face by misrepresenting the services offered...
    TVLAND NETWORK - TV land programming
    I am so tired of the complete low class trash shows...
    Family Feud - Hodges Family 2 18 14
    Why did the Hodges on episode 122 on 2 17 14 lost to the...
    Majic Window - Run like the wind
    We have purchased replacement windows, doorwaall, entry...
    Good Sam Extended service Plan - Good Sam Extended Service Plan Ripoff
    I have had the Good Sam Extended Service Plan for several...
    Mr. Lube - Over priced tire change
    Mr. Lube at the Walmart Clearview. Asked 260 for...
    Drive Time Credit Corporation - I want to join the class action lawsuite
    I purchased my car from drivetime on 01/05/19 on 02/14/19...
    Cardingmafia, blackstuff Scam, WU transfer scam - Verifiedcarders.ws scam
    It’s an organized crime ring. All scammers. They take...
    Levi Strauss - 505 belt loop torn
    Have bought two pairs of 505 jeans. The belt loop has torn...
    JustFly.com - THEY ARE LIARS
    I booked an international multicity trip with 2 stop...
    Gear4Music.com - Delivery options - unsatisfactory
    I just spoke with a representative about purchase of a...
    Hallmark channel - monk and psych
    please stop showing Monk and psych! hey do not wear...
    Time Payment, Corp - Steer Clear of Time Payments
    IF YOU ARE A START UP OR SMALL BUSINESS LOOKING FOR A WAY...
    Hayat Vacation - Hayat Vacation Complaint
    I, Anil Kumar would like to make a formal complaint...
    Freedompop - Consumer Un-friendly company
    My experience: 1) Started out with a premium service for...
    Money Catch Business Australia - Money Catch Bad Business
    After stringing me along for WEEKS, getting all my...
    iPaidSurveys - It makes me feel valuable!
    I’ve always been skeptical about online money-making...
    STEROID PORTAL.COM - Scam scam
    Never ever buy from this website. It's fraudulent I...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username