Log inRegister
Add a Review

Shoppers Drug Mart

Canada, Manitoba

Consumer reviews about Shoppers Drug Mart

waynecole
Jul 13, 2018

Seniors Discount Caution

As fixed income seniors we watch for discounts when buying. We discovered that Shoppers Drug Mart offers a 20% discount to seniors who shop on Thursdays. We purchased $60 worth of merchandise and to avoid a long line-up went through the self check-out at 1:30 PM. After arriving home my wife noticed that the 20% discount was not applied to the invoice. I went back to Shoppers later that same day at 7:30 PM and was advised that the discount is ONLY applied if you go through the staffed check-out. We assumed that our Shoppers card number would be enough confirmation that we were seniors, but this is not the case.
I asked why they don't post a sign on Thursdays to let seniors know that the discount doesn't apply in the self check-out line, but they had no answer. They then explained that the only way I could get the discount was to return ALL of the merchandise and then repurchase it through the staffed check-out. They further explained that it would need to be done that day, and that everything needed to be in its original packaging and unopened. Of course in the six hours since the merchandise was purchased some of it had been used.
It is my observation that the corporate culture at Shoppers is not designed to ensure a positive end-user experience, and that some of the stores policies are intended to discourage customers from resolving these types of simple issues. I believe that the lost business Shoppers will experience from this policy will be higher than the cost they avoid by making it unnecessarily difficult for seniors to get the advertised discount.

Add a Review about Shoppers Drug Mart

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Reviews

    Time Payment, Corp - Steer Clear of Time Payments
    IF YOU ARE A START UP OR SMALL BUSINESS LOOKING FOR A WAY...
    TradeKey.com - We bought Tradekey and sales volume increase by double.
    We join Tradekey in 2017, after testing various Platforms...
    Hayat Vacation - Hayat Vacation Complaint
    I, Anil Kumar would like to make a formal complaint...
    Freedompop - Consumer Un-friendly company
    My experience: 1) Started out with a premium service for...
    Money Catch Business Australia - Money Catch Bad Business
    After stringing me along for WEEKS, getting all my...
    iPaidSurveys - It makes me feel valuable!
    I’ve always been skeptical about online money-making...
    STEROID PORTAL.COM - Scam scam
    Never ever buy from this website. It's fraudulent I...
    Dr Ali spell caster - FAKE spell casters
    I had a list of famous fake astrologer and spell casters...
    Hallmark channel - The Crucifixion of Lori Loughlin
    I am Really Upset At Hallmark Channels Stance on Lori...
    DULUX Paints - No longer quality paint
    OK I've purchased Dulux paints over a span of 14...
    QLINK WIRELESS - Disgusted and upset
    I signed up with Qlink and got my phone pretty quickly I...
    Blue Dolphin Magazines - Magizines
    My People magazine of March 18th, 2019 is missing pages...
    Justfly - Scam company with bad customer service
    I did a search for Sacramento airport and a flight with a...
    Express Vitals - Rip Off
    This site was suggested to my student by her someone...
    GLD MY SCORE - Customer Service for refund
    I had called to request a refund and spoke with a...
    Cellular Outfitter - Shipped the wrong product twice, no respose from their...
    This is the message that I sent to Cellular Outfitter...
    Bell & Howell Compara disc lights - Please Stop
    PLEASE stop advertising these painful and disabling...
    ID Chief - ID chief is a scam
    Hope this saves others from being scammed. Ordered through...
    Old El Paso Dinner Kit - No salsa in taco kit
    quite a bit disappointed to say the least.. made my kids...
    History Channel - Ride and Seek with Jamie Dempsey
    There is an ad that history channel constantly runs for...

    Recently Updated Reviews

    Time Payment, Corp - Steer Clear of Time Payments
    IF YOU ARE A START UP OR SMALL BUSINESS LOOKING FOR A WAY...
    TradeKey.com - We bought Tradekey and sales volume increase by double.
    We join Tradekey in 2017, after testing various Platforms...
    Hayat Vacation - Hayat Vacation Complaint
    I, Anil Kumar would like to make a formal complaint...
    Freedompop - Consumer Un-friendly company
    My experience: 1) Started out with a premium service for...
    Money Catch Business Australia - Money Catch Bad Business
    After stringing me along for WEEKS, getting all my...
    iPaidSurveys - It makes me feel valuable!
    I’ve always been skeptical about online money-making...
    STEROID PORTAL.COM - Scam scam
    Never ever buy from this website. It's fraudulent I...
    Dr Ali spell caster - FAKE spell casters
    I had a list of famous fake astrologer and spell casters...
    Hallmark channel - The Crucifixion of Lori Loughlin
    I am Really Upset At Hallmark Channels Stance on Lori...
    DULUX Paints - No longer quality paint
    OK I've purchased Dulux paints over a span of 14...
    QLINK WIRELESS - Disgusted and upset
    I signed up with Qlink and got my phone pretty quickly I...
    Blue Dolphin Magazines - Magizines
    My People magazine of March 18th, 2019 is missing pages...
    Justfly - Scam company with bad customer service
    I did a search for Sacramento airport and a flight with a...
    Express Vitals - Rip Off
    This site was suggested to my student by her someone...
    GLD MY SCORE - Customer Service for refund
    I had called to request a refund and spoke with a...
    Cellular Outfitter - Shipped the wrong product twice, no respose from their...
    This is the message that I sent to Cellular Outfitter...
    Bell & Howell Compara disc lights - Please Stop
    PLEASE stop advertising these painful and disabling...
    ID Chief - ID chief is a scam
    Hope this saves others from being scammed. Ordered through...
    Old El Paso Dinner Kit - No salsa in taco kit
    quite a bit disappointed to say the least.. made my kids...
    History Channel - Ride and Seek with Jamie Dempsey
    There is an ad that history channel constantly runs for...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username