terrible customer service

The same thing happened to me. I set up value pays through paypal. I always had plenty of money in my account. However shopnbc started calling and treating me very rude. The manager was the worse. I told him that I have done everything on my end I don't know why you did not process a payment. I had to tell him that treating a customer with a condensing tone and with lack of respect was not ok. He told me that I was the one in default. For 3 days straight I received many harassing phone calls. I called paypal to see what happened. They did not have a record of shopnbc of trying for a payment and confirmed that my account did not have any issues. Paypal offered to have a conference call with shopnbc. The man who answered told me that shopnbc had an issue with paypal that has since been resolved. He admitted that shopnbc had the problem and not me. I was treated like dirt over $35.00. I was told it was my issue. I have only shopped once with them and I won't ever again. I was never in the wrong but treated as a criminal.