Shoplet.com |
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Consumer reviews about Shoplet.com |
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Rev. Nan
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Dec 13, 2011
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Beware customer
Shoplet shipped me the wrong items. I called to cancel the order BEFORE it shipped. Could not get ANY customer service help so I refused the box. They charged me a 20 dollar restocking fee on a 56.00 order and didn't refund it for 6 months. Do not do business with this company unless you are prepared to be totally helpless if there is a problem.
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Felton Day Jr.
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Apr 9, 2014
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disfunctional product
After discovering a[printer] box in which I ordered online with master my card on my front porch was crinkled I was lead to believe that was the reason for the printer being defected. Sense 2-10=2014 I've attempted to return product for refund and have been given the run around by everybody I spoke with. I have at least[10] ten different contact numbers that connected me with at least[5] five to[6] six different people in a time period of three months as of 4-10-2414. One particular woman who goes by the name of June attempted to make me believe that the [30] day return periodpolicy had aspired when in fact it had not. Once it was noticed after several attempts that I were not going to give in and accept what I was being told another tactic was used to attempt to discourage me into accepting a replacement. But that attempt failed because I did not want a replacement instead a refund. After that another scheme was put into action that was when I requested a brochure of the rules and regulations explaining the rules instead I was sent an email in which I was given [7] seven days in which to show that I've made arrangements with ups to return the broken[printer] product if it weren't done so within the period given any and all possibilities of returning the product for a refund would be lost. In my opinion that was just another scheme cooked up by June to discourage me from continuing with this matter further. As of 4-7-2014 this time past. Even though my request for a brochure for rules and regulations were never received therefor they were never sent by June whom I made this request to after so many attempts work this matter out to a close. Just after speaking to June on the phone again she mentioned she was having difficulties sending an e-mail to the previous e-mail so I provided her with another e-mail and from what I was told by my girlfriend who's computer all e-mails were sent to that I would be receiving a UPS Waybill which was said to be the [RMA] Return Merchandise number which is as follows 1Z3V1713R9096692014. In my mind this was just another attempt by June to discourage me from any and all attempts to receive a refund. And as you surely see by now I have not been discourage nor will I ever be discouraged. However my paitience are wearing very thin and with that being said need to say what my next move will be because I will not take this lying down when a simple refund would definitely squashed this entire matter a month ago.
Each time I spoke someone in the service department I've found myself being kept on hold for up to[20] twenty minutes or longer. I've been kept on hold for one hour seven minutes until I hung up the phone after I realized I was being put on hold in an attempt to discourage me until I gave up on this matter. I've spoken to someone named Kelly and April and others whom continued with obvious techniques of discouraging someone from requesting a refund. I respectfully request any assistance your company maybe able to offer in settling this matter to avoid further actions. I have informed June that if I see reason enough my next move will be a complaint to the F.T.C.,,but obviously that did not interest to June based on her next step to avoid refunding over $127.00 I paid for a damaged printer. It is very obvious to me that in the transferring the printer from it's origin to it's destination it was damaged by the time I found it on my front porch. I would consider it a personal favor that would insure future business with this company if we could come to a better understanding and my money is returned to my credit card immediately following this final desperate complaint reach an agreement in this matter promptly. Yours Truly Felton Day Jr.
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