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Secureboxoffice.com

United States, Connecticut

Consumer reviews about Secureboxoffice.com

DowntownMarietta
Dec 22, 2011

Over price concert tickets

I agree. I bought three tickets to Les Mis for $65 each which wound up to be over $90.00/ticket by the time they were delivered from Amazon (to whom I also complained about secureboxoffice). Face value on the tickets was $30.00. If I knew the face value when I inquired about the tickets, I would have checked other sources and not bought from secureboxoffice. Secureboxoffice customer service told me they don't know face values -I don't believe them. Secureboxoffice sight stated ticket price was $65.00. I believe they are intentionally ripping off people. Watch out for the 866-379-2003 follow up call. They'll try to sell you a buying program for $29.95/month. They feel they suckered you once and want to do it again.

DowntownMarietta

daytoolong
Jan 1, 2012

Over price concert tickets

I agree. It seems that Ticket scamming is now the norm. I ordered/paid for BB King tics, balcony seats @ $107.00 each and stated my name, got loads of superfluous emails but, in record time ( 2months before the performance date) received 8.5x11 tickets proudly made out to a strange patron name at exactly half price! The explanation attached suggested that my choice of seats 'May' have been upgraded at no additional cost (were not), the strange patron was ID'd as the original purchaser (scammer cover name), then the price difference was washed as 'the prices are set by the seller and are frequently higher than the face value' by an innocent 'private ticket broker'. Of course, the tickets are non-refundable in the case of a cancellation. So, am I likely to fall for this again? I'll buy a DVD and imagine it's a private performance.

lodestar
Feb 20, 2012

Over price concert tickets

SecureBoxOffice.com does think there is a difference between floor seats and balcony seats. I paid for premium floor seats and they refused to refund or exchange when they sent me inferior seats.
According to SecureBoxOffice, an order categorized as right center "means that any of the right center sections may be provided to
fill the order."
Buyer beware and stay clear of this scalping ticket service who specialize in bait and switch.

NShanks
Mar 16, 2012

Over price concert tickets

I recently purchased what I thought was 3 tickets for a show. Apparently, i accidentally selected 2 tickets. It is strange though because there were several boxes to choose from and one of them was 2 or 4 tickets and the other was 1 or 3 tickets. I guess it is possible that i selected the wrong box. Regardless, I didn't notice the wrong increment on my email confirmation because i only looked at the price (which seemed correct for three tickets because of the jacked up $16 service charge per ticket and the shipping cost). When i contacted secureboxoffice, they were no help and of course reiterated their no refund or exchange policy. When i did some research, i realised that I had paid almost double face value for the tickets. It is very disappointing because i thought that this was the box office for the show. Don't make the mistake i did, read everything before you purchase and always check ticetmaster directly to see if they sell the tickets for face value before wasting your time with this site. Now, my only choice is to go to the show with my child and leave my husband at home, spend more to let him sit in another section, or resell our tickets for less than 1/2 of what we bought them for and then buy more.

Idaho2012
Sep 24, 2012

Deceptive & Over Priced Tickets

This company deceptively listed themselves on the internet under a name very similar to the local ticket vendor and I was in a hurry and fell for it. (The regular ticket vendor's website was temporarily down, so I didn't realize I was being overcharged.) Secure Box Office is a "ticket reseller" by their own definition. As a result I ended up paying way too much for the same seats I could have purchased that day at the normal price. I'm a normally suspicious person, but it wasn't until after I'd already "clicked" to buy that a receipt came up and told me the tickets would be coming from a place called Secure Box Office. (I was in a panic that it might be a total scam and I might not even receive the tickets.) On the positive side, they did send legitimate tickets very quickly by FedEx and we enjoyed attending the show. But getting "scalped" marred the experience a bit and makes me more cautious and suspicious for the future. Watch carefully to make sure you're on the correct web-site of the local ticket venue, not one of these RESELLERS. And don't buy into the con that you'll get better seats by buying their expensive ones. After I realized what had happened, I found the website where I should have been and discovered how much I'd been overcharged and which seats I could purchase at that moment. When my tickets came, they were for the same seats I could have purchased much cheaper. From reading other reviews online, it sounds like you're out of luck when it comes to asking for a refund. So if this happens to you, just count it as a tough lesson and be more careful in the future. Everyone gets conned once in awhile, which is why there are always con artists.

redness
Jun 18, 2020

Scammers

They are selling tickets to venues that don’t exists. My show canceled out and now they won’t give me my money back. They are selling tickets to shoes right now in nyc when those venues are closed. Anyone reading this. Please report them to the FTC federal trade commission and file a complaint.

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