long delay, improper fit

To PJS12,

I can certainly understand the frustration and disappointment you've had surrounding your recent experience with Sears Home Improvement. I sincerely apologize for the multiple mistakes that were made which caused the long delay in the completion of this job. I want to also apologize for the lack of communication and I'm sorry to hear that you are not satisfied with the compensation that was offered. My name is James and I’m part of the Sears Cares Escalations team. We value you as a customer and would appreciate the opportunity to discuss this issue with you further and to restore your faith in Sears. At your convenience, please contact my office via email at [email protected]. In the email, please provide a contact phone number and the phone number the project was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (PJS12) for reference to your issue, and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support