Sears.com |
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Consumer reviews about Sears.com |
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wifi8827
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Dec 27, 2011
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Customer Service
"So, I logged on and my profile was setup with old addresses and information. I did not realize it until after I placed the order. "
perhaps it would've been wise to make sure your address was current prior to placing an order?
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Mary Ann Malinconico
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Dec 27, 2011
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Customer Service
I did go into the fields and updated the addresses prior to placing the order but the system reverted to what was stored. Believe me, I have worked in Computers on PC's since 1986 to the present and I filled out the fields correctly. They system flipped back to the default which was stored. That was only the beginning. I was lied to twice by customer service that they had fixed the problem and they didn't. I was told to wait until it reached the wrong destination and have the people at the wrong address refuse it and then it could be re-routed. However when I called again about that option I was told they would have to look and see what the possible options might be and that was not a quarantee. There was absolutely nothing that could be done to prevent a package to be sent to a wrong address with the wrong billing information. The send to information wasin the billing information. Even though it was my credit card with my name and my Shop your way rewards Sears card, I had to ability to re-route the package because the billing information in the billing field did not match my name.
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IronMuffin
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Dec 27, 2011
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Customer Service
If worse comes to worse dispute the charge.
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SearsCare
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Dec 29, 2011
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Customer Service
Dear Mary Ann Malinconico,
We are sorry to hear about the problems that you are experiencing with Sears.com. We can only imagine the frustration this has caused you on trying to make your order. It is our goal to get take care of your customer service needs and exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist you. My name is Robert and I work for the Social Media Support Team. At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (Mary Ann Malinconico) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
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SearsCare
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Feb 28, 2012
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return/cancellation policy
Dear NeverSearsAgain,
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We sincerely apologize for the disappointment surrounding your online purchase, and any trouble you experienced trying to cancel the order. Third party vendors can best be viewed as separate retailers that lease selling space on Sears.com. We'd be happy to connect you with one of our dedicated case managers who can help you communicate and work with the vendor in question on a solution. At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name NeverSearsAgain you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Brian S.
Social Media Moderator
Sears Social Media Support
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SearsCare
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Mar 8, 2012
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Bad customer Service
Dear D3adoralive,
My name is Brian and I’m part of the Sears Cares Escalations team. I am very sorry that you’re having this experience with your online order. As a gamer myself, I understand the importance of receiving new games on their release dates, and would like to apologize that we were unable to keep our commitment to having the game ready for you on March 6th. We would like to offer our help in making this right. At your convenience, please contact my office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the online order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (D3adoralive) used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Senior Case Manager
Sears Cares
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gantzas
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Mar 8, 2012
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Bad customer Service
I am in the same boat as you man knowing that EA will not produce more copies and that I don't even have a fully processed order is really making me nervous I too called and same thing so here's to everything goin fine with the order but I don't know if I will preorder from sears again
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Calorth
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Mar 10, 2012
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Bad customer Service
In the same boat as original poster. It is now 4 days since launch, and the product is still 'Processing'. I called customer service yesterday and they said 5-7 days for a response. So for me that is unacceptable. Never again from Sears.com.
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trivia
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Jun 3, 2012
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check what you are paying
These guys are scammers. They showed one price but when I put it in cart the price was different already. They refused to change the price. Beware of this company!
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