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Consumer reviews about SBS

Sep 6, 2013


[email protected]

Rude and dangerous driving bus 257 driver

Incident happen today that my two children and my wife abroad the bus 257 around 4pm plus from Boon Lay interchange toward pioneer home , just because one of my children forgot to bring EZ card and my kid try to prove he was a student by showing the driver GCE N level recipes . But the bus driver sound loudly said you don't look like a student ! And company sbs only see the student card , So They had some argument my wife asked need to pay how much the driver speak loud again $1.10 ! After then the bus driver purposely suddenly jam bake almost cause my wife and my kids fall and one of the passenger too .curious that why even show the n level slip not accept ? My 15 year kid look like adult ?

Apr 8, 2016

Stupid bus 54 Interval time

Sbs bus 54 is the most stupid and idiot services in Singapore! Can't their management be more flexibility and shorten the morning bus interval time during weekday?! Sometime we have to wait for 20-25 minutes to get a bus 54!! This is ridiculous! The only stupid bus turtle service in Singapore! Wtf

Jarren Goh
May 28, 2016


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This bus 80 bus driver is totally a trash , a attitude problem asshole.
I'm so tired , traveling back from school just wanted a peace ride but ended up being scolded when I board the bus. I put $1.30 and I'm a student !!! Shouldn't student pay around $0.50-$1?!? He freaking shouted at me " where you going"!!! I said " hougang" . He shouted again " $2 lahhh!!" I put all the coins I have and I left with notes so I asked him " I don't have coins left I have notes ." He shouted back " then my problem is it ?!?"
I really swear to god I almost punch his face out inside the bus. Tell him he is just lucky he driving .
After that when I wanted to alight , he didn't open the front door for me , as it was packed and front door is the only exit . He shouted AGAIN!!!
" eh don't know how to walk ISIT !! No eyes to see ah!!"
Hello sbs? This type of driver you all hire? Not enough man power?
I don't want much. Just do me a favor .
I don't want to see him driving bus 80 from now onwards .
I see him ONE TIME , I will punch him . Try me .

Wilson Sum
Apr 18, 2017


Blk 4, Sago Lane, #12-105, Singapore

Bus numbers 961

While I flagged for the SBS bus numbers 961 the driver didn't stop and goes off. What kind of attitude is this sir ? Taking bus opp pearl center bus stop. If not wrong is a Chinese bus driver bus plate number 1954. Timing around 9.30pm. Would appreciate person in charge kindly investigate and inform me. Many thanks.

Jul 24, 2017

Rude bus driver

Rude bus driver at 7:00am SG 5447A 25 july 2017
This bus driver is ridiculously rude when I was rushing for the bus, He was shaking his head at me showing rude signs This is ridiculous! I hope SBS will look into this matter Thank you.

Apr 5, 2018

Bus 9 single deck

Recently there is a single deck bus 9 arriving 6.48am at bedok stn exit B . After exiting from bedok int first station bus already so packed liao.. i board at bedok stn exit B also no place to sit i have to stand all way the and i work at changi airfreight centre .... previously , morning bus 9 is always double deck until recently . Why change to single deck????! There are alot of passenger works at changi area. Some at CAC even deep. Is it fair for people like me and other passenger boarding at bedok area who works so far away have to stand all the way... when SBS could dispatch double deck instead ...

Jul 8, 2018

Rude and ignoring

I was waiting to board the bus and there was nice parent behind me help to inform the driver there's stroller behind waiting to board the bus. He refuses to open the door and replied only 1 stroller is allow on bus. I told him my girl is falling asleep but he still insist only 1 stroller is allow. I angrily replied him I will wake my girl up and fold my stroller then he willing to open the door.

I just don't understand when can't I just park my stroller in the wheelchair area. I have been boarding with open stroller on bus and 2 stroller are able to park at the wheelchair area. I understand we have to give way to wheelchair but at the time there's no wheelchair on board or boarding.

Please correct me if I'm wrong.

Bus plate number SMB1502Y board from after BPP at 8.45pm

Ann Samuel
Sep 4, 2018


Toa Payoh Singapore , Blk 4, Sago Lane, #12-105, Singapore

SBS bus 238 Toa Payoh

In a raining busy morning 4/9/18/ Tuesday 9.40am Just manage to arrive at toa payoh polyclinics by the help of SBS 238 bus captain young, helpful and handsome. Forgotten to ask his name ha ha!

It is my first time to Toa Payoh Policlinic. The whether are so bad with heavy rain, I can't get any taxi the only choice is SBS bus 238. Luckily I meet this helpful bus captain. When I got up to the bus I ask him can you drop me at Toa Payoh Polyclinics? Immediately without any thoughts he said yes. Before the bus reaching to the destination he was searching for me in the mirror and politely told me the polyclinic is at next bus stop.

Thanks for his help I am on time for my appointment.

Sep 5, 2018

Bus didnt come after 30+ mins

On 5 September 2018, i came out of my house & checked on the SBS app and it indicates that bus 136 is coming at 3 mins. I ran all the way from my house to the busstop. However when i reached the busstop, the app changed from 3 mins to 2 mins which kind of pisses me off. What pisses me off more is that app still indicates coming at 3 mins for good 30+ mins! HELLO SBS?! Can you explain what is this? And delayed for 30+ mins? There’s a auntie waiting for the same bus 136 for 40+ mins and needed to rush for work. And because of this delay of yours ( SBS ) she is late for work. Goodness sake! SBS improve on this !

Jul 24, 2019

bus 53 doesn’t stop no matter how much i waved it down

at 8.45am at 62141 when i saw bus 53 approaching, i waved my hands but the bus driver of 53 did not stop and just drove past my bus stop. the subsequent bus was 17 mins hence i was late for school. please look into this

[email protected]
Jun 24, 2021

Bad attitude bus captain

Good afternoon

I would like to report an incident regarding a bus captain who displayed a bad attitude towards me and my husband when we were boarding bus 35 towards Changi Carpark 7.

The incident happened on:
Date: 18 June 2021
Time: 5.43pm
Bus Plate Number: SBS3175K

My husband was carrying heavy items and wanted to come in from the back door, place the heavy items and tap his card. Out of sudden, the driver started shouting at my husband when my husband wanted to tap his card at the back door, just like the 2 previous buses that we took earlier on, but he shouted at us by pointing his finger at the front entrance tapping machine. Upon tapping the card, my husband asked the captain in a polite way, asking him why did he have to shout instead of talking nicely. The captain replied with a loud tone, telling my husband as if he was not happy with that. Again, my husband replied to him saying, as if he was not happy because we are "Malay"???. From there onwards, the conversation started to heat up, the captain showed his tantrum and started to reply us back with racist comments and shouted while talking loudly to the control station throughout the journey from Bedok Interchange to Changi Expo. My husband was sitting down beside me and ignoring him while he is talking loudly to the control station in Mandarin. As I understood Mandarin, the conversation is about the captain insisted the control station to bring the police and get us down from the bus. Before the police arrived, my husband wanted to bring the heavy items down from the bus, but the driver pulled the trolley and not allowing my husband to alight. Then, he shamed us upon alighting in front of all passengers that were alighting from the same bus. When the police arrived, we cooperated with the police to give the full statement of the situation.

Due to this situation, I hope the company will look upon this matter seriously and we would not tolerate this behavior on any bus captain and it should not put this kind of captain who has a negative attitude. As a bus captain, he should have displayed consideration character towards his passengers.

Bad attitude bus captain

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