Sam's Club

314-521-3800
West Florissant Road, United States, Missouri, st louis

Horrible Experience!

The St Louis club location on West Florissant Road, 314-521-3800, has to be one of your worst run locations! Yesterday, 11/9/19 shortly before 6:00 PM, I attempted to contact the Members Services Desk at that location at least 7-8 times and the phone was never answered once! However, the extremely unprofessional associates working there repeatedly terminated the call by simply hanging up! Today, I am currently on hold for 23+ minutes waiting for a store manager to come to the phone (which only underscores why this is such a horribly managed club location)! Compared to the outstanding service that I receive at Costco, I have to seriously consider cancelling my membership because Sam's Club and Walmart merely pay lip service to 'customer service' and don't deserve any of my business. Sam's Club truly SUCKS!