SafeGuard America |
| United States, Florida |
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Consumer reviews about SafeGuard America |
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Harleydude
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Dec 16, 2011
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constant phone calls
I have to disagree with you, have been with this company for years, never had an issue. Fast response when alarm was set off and customer service has been great.
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step69
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Mar 9, 2012
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BEST ALARM COMPANY EVER!
These complaints about cancellation all stem from the fact these customers don't actually read the contracts they are signing. Alarm contracts clearly state they need 60 days notice or the contract auto renews. In florida, the auto renew is set for 1 year increments I don't know for other states. I don't work for this company, but I have worked in the industry for over 20 years. Customers sign a contract & then decide to just cancel without notice & then complain on these forums even though it all stems from them being irresponsible . Like the poster who expects the alarm company not to charge him/her due to them getting internet phone. The customer's decision to change their phones without notifying the alarm company in ADVANCE(novel concept) really has nothing to do with the alarm contract they signed. Had they notified in ADVANCE the alarm company could have offered a GSM cell back-up as an alternative to the phone issue. But that obviously never happened & somehow it's the alarm company's fault. These internet complaint posts are normally one sided against the wrong party. Again this is all because the customers don't take the time to actually read the contracts they are signing.
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minpindad
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Mar 10, 2012
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BEST ALARM COMPANY EVER!
The salesmen are hiding these items in the contract and talk to you to distract them, You must be one of these crooks! They know what they are doing, what kind of company would put these in there contracts to begin with, crooks thats who . I was talk out of my ADT alarm company, saying how they could do this and that, they wre wrong! ADT is the BEST alarm company and I should of never left them they are not crooks, they dont use these in there contracts! I guess Safe Guard must give out a bonus to post good comments abut there company stay away from Safe Guard use ADT!!!
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step69
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Mar 10, 2012
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BEST ALARM COMPANY EVER!
minpindad-ADT has the same cancellation policy as any other alarm company.Try to cancel without giving 60 days notice & see what happens. ADT charges a trip fee to your house or business whether you pay for service or not. If you don't read your contract it's no one's fault but your own. Alarm companies make a big advance investment with the hope of making the money back with your monthly payment for your 3 year contract. The alarm company pays upfront for your equipment, installers pay & salesman's commission. The alarm company also has to pay the central station operators a salary to call you or the police 24/7 365 days a year all for basically a dollar a day out your pocket per your contract. When you cancel early on your obligation, the alarm company has to eat this debt. The only way to make this up is to enforce the terms of contract or go out of business. If don't intend on fulfilling your obligation don't get an alarm.
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minpindad
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Mar 11, 2012
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BEST ALARM COMPANY EVER!
ADT does not have a shafty auto renew that you are sure to forget the anniveruity date 3yrs later in your busy day of life! I had ADT and I have not ever heard of this before my rude awakening! Now I will not pay for any survce with a contract cable, , lawn service, etc. I will not even read it just say NO THANKS!! Thanks Safe Guard, I have to stay on guard from those CROOKS!!!
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step69
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Mar 11, 2012
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BEST ALARM COMPANY EVER!
ADT definitely has the same policy. The company I work for had a customer that couldn't get out of their ADT contract so we offered take over the system & not charge them until their ADT contract was over. The customer HAD to notify ADT in writing 60 days prior to the end of their contract date or they would have been auto renewed. You can't cancel your contract over the phone either. You have to cancel in writing for legal reasons. The reason is without a letter there is nothing to prove you cancelled your account. So in the future, if there is an incident the customer could say they never cancelled & the alarm company would have no proof otherwise & lose in a lawsuit.
Up until Friday 3/9/12, I had never heard of Safeguard America. I know the name now because a customer we had for 6 years just called without notice to say that she is canceling with us to go with SafeGuard, effective immediately. Rather than tell us she is unhappy or wanted info on upgrades, she did what everybody else does, cancelled on a knee jerk reaction. So now they have replaced perfectly good working equipment for their own & the customer is going to being paying us until the November 2012 contract date. It makes no sense.
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minpindad
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Mar 11, 2012
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BEST ALARM COMPANY EVER!
I got out of mine no problem when I got ripped off by SafeGuard Worlds worst alarm company! You just keep on yapping because you must be the ring leader of the crooks!
sdafe
guard
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step69
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Mar 12, 2012
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BEST ALARM COMPANY EVER!
minpindad-You obviously don't read. I stated I had never heard of SafeGuard until last friday, when a customer called to cancel without notice to say they were going to SafeGuard.
So SafeGard may in fact be "crooks", but I stand by my statement of the complaints against them on this board referring to cancellations & auto renewal are pretty much bogus. I'm pretty sure the auto renewal started with ADT & trickled down to ALL other alarm companies.
I have never seen a contract with invisible ink, meaning there is no excuse for not reading your CONTRACT before signing. I capitalized contract because customers apparently sign them and think they are just paper & not an obligation(which they are). Customers want it both ways, they want a reliable, trustworthy alarm company with 24/7 365 monitoring and yet want to able to cancel on a whim with no consequences. Try to buy a car & make payments and just decide to cancel making payments and see what happens. One thing I always hear when people want to cancel their alarm service is they need to cuts costs.
The alarm costs about a dollar a day, yet those same people will continue to pay for satellite/cable TV for a least double what alarm security costs.Those same people will cancel their alarm but pay $100+ for a data plan on an Iphone. So cable or internet on your phone are more important than keeping your family safe in case of a home invasion.Makes sense, doesn't it?
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jlf1320
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Mar 13, 2012
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BEST ALARM COMPANY EVER!
Buyer beware. They talk a great game and make you feel valued. As soon as you sign and have the ink dried, forget it. It took them 4 days to install my system due to faulty equipment (brand new out of the box) and then the signals were not working properly. The technician was very nice, but showed up in regular clothes and no Safeguard ID displayed. It is taking 6 days to get my hostage code changed. The guy, Todd, asked why I wanted it changed, which I did not feel was any of his business. It takes them downloading extra software to make the change. God forbid people have to do extra work. He called on Friday saying it would be done. Nothing was and it is now Wednesday. I keep getting excuse after excuse and we will get it taken care of tomorrow...A bunch of wolves in sheep clothing. Dumbest thing I ever did was to leave ADT.
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step69
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Mar 13, 2012
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BEST ALARM COMPANY EVER!
jlf1320-
If what you say is true, then you are being lied to. The duress code is something that can be changed by the customer in user programming in basically any alarm on the market. It shouldn't take any "extra software", they must not be able to remotely change it via download software or they just have no idea how to change the duress code. The tech in regular clothes was probably a subcontractor that works for hire for any company that will pay him & probably didn't have a company shirt for that reason.
Did you get a user manual from them? I am sure it would have info on adding/changing the duress code directly by the keypad.
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Jimmy John john
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Mar 22, 2012
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BEST ALARM COMPANY EVER!
ADT does the same scam as SafeGuard and all the others. In fact, ADT wont give you a quote over the phone. They insist on sending a sales person who wont give you a quote until the first run a check check! They will also sell you more monitoring devices which means your monitoring price goes up! Why should having more devices cost you more for monitoring!? Its a SCAM! It costs them no more if you have 2 monitoring devices in your home or 20! Your low rate on TV suddenly goes from $40 a month to $80. If anyone on here is praising the alarm companies then they are shills for the companies. And in their ads they say it costs you just over a $1 a day. Well, I guess if it's $1.80 a month they can still legally say just over $1 a day?
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HateTheseFools
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Apr 9, 2012
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BEST ALARM COMPANY EVER!
These idiots called me at 9pm saying " this is not a sales call" then proceeded to try to convince me to buy their stuff ... I tried telling the guy not to call me anymore and he got a HUGE attitude with me telling me he couldn't do anything till I confirmed with him about my smoke detectors. I hate people like this who invade your personal private quiet time (with a sleeping baby here) and hide behind the anonymity of their remote location.
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sickofthis
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Oct 9, 2012
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Recorded SafeGuard America Phone Calls
Have been receiving minimum 3 calls per day from this company. Caller identifies himself as Steve from SafeGuard America. I am hesitant to categorize the call as one from a live person although depending on what I say his response differs. REPEATEDLY I have requested to be put on the company's Do Not Call List and further have stated I will never purchase anything YET I CONTINUE to get these calls. This has been going on for over 6 weeks now and I am sick of it. I will
file an official complaint with the government if the company does not resolve the matter to my satisfaction in next 10 days.
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