Rogers Cable |
| Canada, Ontario |
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Consumer reviews about Rogers Cable |
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@RogersDarrell
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Feb 17, 2012
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poor cable tv signal from Rogers
Hi mike mike,
My name is @RogersDarrell and to answer your question; yes, Technicians have the right to remove any illegally installed splitter. Unless your parents pay for and Extra Outlet ($6.99 p/month fee) or have Digital VIP Cable or higher, any splitting of the incoming Cable is prohibited and will be removed and/or prevented.
If you have any other concerns or questions please feel free to reach out to us on Twitter @RogersHelps or Facebook/Rogers.com
Thanks, @RogersDarrell
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mbelperio
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Feb 19, 2012
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poor cable tv signal from Rogers
Rogers helps locking you into a conteract for overpriced services and then if youu are unsatified you are stuck enduring the remainder of your contract or pay some outrageous fee.
Without this policy they would never surv ive.
I don't understand shy companies don't try other marketing strategies like good service at a fair price?
They will poffer you everything except that.
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RogersDarrell
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Mar 25, 2012
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Poor Customer Service
Hello, my name is @RogersDarrell and I'd like to help.
Please reach out to us via Twitter at @RogersHelps or through Facebook at facebook.com/Rogers
Thanks, @RogersDarrell
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timothygraf
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Jan 19, 2014
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rogers service
1) technician scheduled to come to house re Nextbox problems on Saturday, January 18 between 8:00 am and 10:00 am
2) at 11:30 am, called Rogers as no one had showed up or called; told call was made to home at 9:12 am and we had cancelled the appointment; told Rogers that did not happen and was advised we would be called within an hour to reschedule;
3) at 1:00 pm called Rogers as no one had called us within the hour as promised; told had been rescheduled for between 2:00 pm and 4:00 pm;
4) at around 1:30 pm, woman I spoke to around 11:30 calls and says it will be Sunday between 2:00 and 4:00 pm; told her I had been advised it would be today, Saturday between 2:00 and 4:00; she agrees it is Saturday;
5) call Rogers around 2:15 pm in response to a hang up call from Rogers Dispatch; told technician will be by between 4:00 pm and 6:00 pm;
6) call Rogers at 6:00 pm and told the appointment had been cancelled by us at 3:30 pm; advise Rogers we did not get a call or cancel the appointment; told would be rescheduled for Wednesday between 10:00 am and noon;
Why are they lying about cancelled appointments? Are underpaid and overworked technicians reporting to Rogers that appointments have been cancelled when they have not? Still without use of main TV for big football games this afternoon.
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[email protected]
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Jan 25, 2014
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HD Box Technical Problem
Email:
[email protected]
Complaint Details: I had my HD Box received
from rogers store on 03/01/2014 which I had connected,but it wasn't
allow us to view about 90% channels,then i call about three to four
times in a week to sort out my problem and follow all the instructions
every time to reboot my HD box.Finally your rep . told me that HD Box is
no good and exchange it.Immediately I exchange it in the next week and
connected but it was having the same trouble like previous HD
Box.Then,again i called and follow the instructions from your rep. to
reboot my new HD box.But,no solution,then ,your Technician Mr.Noel ,ID #
6771 come to my place to fix the problem.But,he couldn,t and he handed
over the problem to Maintenance Manager Mr.Rob,Phone # (416)-278-2312 on
January 13,2014.Now,it is almost more than two weeks to resolve my
problem since I get my first HD Box.Then I again call to find how long
it will take to solve it.Suddenly I got a phone call from one of your
team to come to look into the matter ,but he don't give me the fix time
to come today on 18/01/2014.Since morning to untill now at 3:00 PM still
I am waiting for him.
Now,my question is how long it will take to resolve my technical issue
and I should not pay the rent for HD box from January 03,2014 untill the
resolution
of my technical issue.If it is going to take too long,then please let me
know so that I can find another good service provider.
Your reply by return e-mail requested.
Thanks & Regards,
Mukesh.
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jymmitiger
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May 17, 2015
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Wireless
Another example of consumer gouging.
When visiting my sister, who is connected to Rogers via their Modem, that has wireless built in to the modem.
I needed to stay in touch with my Fiance so I used the password for the wireless to ensure I have connectivity with the internet and use my Tablet. With in a few hours my sister gets a call saying "Welcome to Roger's Wireless", with a catch that requires an additional fee for using an already built in hard-wire/wireless modem.
The modem already had wireless mode on with the DSL connection.
Telus and Shaw does not charge extra for Wireless when you are already connected to their internet services.
When is the government going to step in and start regulating these companies?
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jymmitiger
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May 17, 2015
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Roger's Customer Care
Here is a good one about Roger's Cable Internet and Customer Care.
Visiting my sick and dying mother, who is bed ridden and unable to normally converse in a conversation because of Terminal Cancer.
My sister called to cancel her account, with the repeated generic response that the account holder has to do it themselves. After many times of trying to cancel the account, she got fed up and ask to speak to a manager. Then it was done, but what frustration just to have the process started.
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