Scam Alert - Fraudulent Practices

Do not use this Reservation Counter. This company uses fraudulent business practices. They are supposedly providing you with the best selection and pricing for hotels. When you book through them they are adding a non-refundable fee of $14.99 plus a mysterious $40 fee for taxes and other charges. When you arrive at the hotel you will find that the room you booked is not as advertised. In our case the hotel was under construction and under staffed, the room was a smoking room when non-smoking was requested, room and bathroom was very dirty, bed covers had stains, power went off during the night and then the smoke alarms went off. The receipt from the hotel has your name but a different address and the credit card number is Reservation Counter's master card account. The hotel receipt also did not include the other fees added on by RC - so it is obvious that if you had booked directly with the hotel it would have been much cheaper. This is a real problem for business travelers needing proper receipts and record keeping. In our case the hotel manager agreed to refund our room cost but needed to credit the Reservation Counter MC account. We expected to see a credit from RC to our visa card. That never happened. Upon contacting RC we have been redirected to another third party for customer service resolution. We provided the documentation from the hotel indicating the refund back to RC's account. We then received correspondence from a different third party indicating that they needed more information. Be aware that there seems to be multiple layers of third parties and you will never receive your refunds.