Rainbow Play Systems |
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Consumer reviews about Rainbow Play Systems |
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Dissatisfied in LA
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Feb 5, 2012
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Terrible product
Where do I start!!!
We paid over $10, 000 for our set.
That was 5 years ago, the system has been
Sealed every year. We are so dissatisfied !!
It has rotted so bad, the whole entire system!!
When you purchase this, they make you believe
It is durable...we too cleaned and maintained
Our unit, however it is an expensive piece of
Crap!!! Will never purchase from this company
They are horrible to deal with, I'm thinking about
Suing them. The product I bought is not the one
I received!!! Save yourself a ton of money and a
Headache. Also what freaks me out the most is
Saturday was our twin sons party, the following
Monday the 20 inch double 2 by 4's that connect
The ramp to the upper level, not the top, fell
Off. I just keep thinking that could have killed
One of my friends children or my own...very scary!!!
When I contacted them it was the same line, they
Want photo's to send you a new board. What about
The whole playset! The quality is not there, unfortunately
The rot starts from the center, you will not know
Until the whole thing rotts.
Dissatisfied in LA
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Boilermaker
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Feb 11, 2012
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Terrible product
I will add my issue. My rainbow set is the type with the monkey bars where the swings are suspended from one side of the monkey bars. I had one issue where the wooden components rotted and started to separate. I contacted recreation umlimited of noblesville indiana about the warranty. They did agree to submit a claim to replace the materials but I of course had to wait 2 months for the replacement wood and pay them for the labor. What happened next is what makes me angry. My daughter was outside on one of the swings when two of the bolts sheared off and the entire set began to collapse on top of her. Fortunately the upper part caught as it fell and did not completely collapse on top of her. So far Rainbow has denied warranty coverage and blamed me for not staining the wood. Keep in mind the parts that failed were replace about a year earlier by them and I paid for them for the labor. Also keep in mind that the failure is metal hardware so there is nothing that applying stain the wood will do to protect hardware.
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No Warranty in Northern NJ
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Feb 14, 2012
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Terrible product
I purchased a Rainbow Playset for my children with the expectation that this was a better playset with a lifetime warranty. The set has rotted wood and insect damage in many different areas. Rainbow does not tell you that in order to have your rotted wood replaced under their warranty, you will incur a shipping charge of $343 to get your items. The company will not replace your warranty item without prepayment of $343 for shipping. Clearly this is a deterrent for most people who would otherwise want their expensive playset to be repaired.
I am willing to pick up the items myself from the store where I purchased the swingset, but they will only warranty with a $343 payment. DO NOT BUY with the expectation that this set will last and have any warranty. The company will not accept delivery of your parts at their warehouse in Parsippany NJ on a truck combined with their other orders. The company will not offer to charge you a proportionate shipping rate for the number of pounds in your order at the same rate as the total trucking shipment. Their "warranty" is a profit center for them, not a warranty for you as the customer. Also, their customer service is only available on Mondays and Tuesdays, so if you have an order on a Tuesday, it takes a week to get an answer.
The rep at the parsippany store does not provide a phone number for Rainbow directly to have your issue resolved. AVOID THIS COMPANY
If they make good on their warranty, I will amend this review.
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strange brew
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Mar 11, 2012
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Terrible product
Yep, Here in Olathe, KS we bought one for about 4 grand brand new. It was great at first but then the yellow plastic covered rails became all gunky and sticky. NOTHING could clean them. It was like pulling teeth to get those pieces replaced. We had to send pictures, have people come out, etc... It was quite the run around. They finally reluctantly replaced my parts, BUT I HAD TO do the installation. The plastic add ons like the parascope and binoculars lasted about 2 years and the sun just destroyed them. The tarp just got ripped up in a wind storm 2 weeks ago. I knew the tarp would be out of warranty so I called to price a new one. 240 bucks!!! WTF rainbow? Really? Thats robbery. Went to Lowes and bought supplies to make it a wood roof for 110 bucks.
In hind sight I would not buy another. Its better then the ones you get at Sams or Costco but NOT 3 grand better. It would not be bad IF THEY HONORED their warrenty. However these seem to be franchises and most individual owners are really stingy with what they will do for you despite the "lifetime Warranty".
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TXdad
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Apr 3, 2012
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Terrible product
I bought my carnival clubhouse from Houston dealer of Rainbow play system on Sam Houston tollway. I found this company and its dealer in Houston dishonest in dealing with their customer's warranty request. They would use a number of excuses to deny the "lifetime warranty" - they tried "act of God", when that can't be proved, they switch to "Customer's neglect". You see that you have to seal the wood "regularly" and clean it "regularly" to qualify. Even if you did that, they may still deny warranty for neglect because you didn't do it "often enough" for your "local weather condition". Their dealer will tell you that Rainbow play set cost much more than other similar products because rainbow's wood part are factory sealed and has lifetime warranty against wood rot and even insect damage. But that's just a bunch of lies. The rainbow's wood parts suffers weather damage easily in Houston's weather even though I sealed them every 2 years and kept them free of mildews. Rainbow's warranty lady in S. Dakota said that "it should be sealed every 12 months". If You did that, what's keeping her from changing it to "every 6 months "? The customers can't win in that game.
If you don't want to be ripped off, don't buy Rainbow play systems. You can buy a similar play set at SAMs club or Costco or big box stores for 1/4 of the price or less. That means you can afford to throw away a set every 3-4 years and get a new one for the same price of a rainbow set until you kids out grow it.
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slater
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Apr 29, 2012
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WASTE OF MONEY!!!! DONT BUY!!!
We purchased our set in 07 from the torrance,ca store which by the way is gone, as is all of the stores in the area, have to drive over 100 miles to the next store. All of our rubber brackets and ropes are all peeling away or needing to be replaced. The wood beams that lie on the ground are completely rotted through. They wont honor warranty, make you pay rediculous shipping what a RIP OFF!!!!! To replace all the hardware that needs to be replaced we are looking at 680.00 not including the wood, and shipping over 1100.00 to bring it back to normal.
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