puretimewatch.com is scam. they cheat. |
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Consumer reviews about puretimewatch.com is scam. they cheat. |
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Nimbus71
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Dec 20, 2011
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puretimewatch.com is scam. they cheat.
I WAS a client of Puretime for some years and will NEVER do business with them again!!! DON'T buy anything from them. Although the replica products really do match the original, the quality sometimes does not. I was happy doing business with them in the beginning, but currently their aftersales and reputation for (loyal) customers is terrible. Bought two watches which broke just after a few weeks. Tried to contact them but never a reply. I thought that next time they would give me some discount or extra help. Hoping for the best I bought 2 watches which were seized by customs and never arrived at my address. Puretime offered a terrible solution: although my order never arrived I had to pay half of the almost USD 600 again up front for a new order to be sent for which they could not guarantee that the order would arrive this time. Pure rip off! I contacted my bank and credit card company to hunt them down!!!
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[email protected]
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Dec 21, 2011
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puretimewatch.com is scam
Fully agree with the previous comment,
My experience it is being horrible and I am also thinking they are an online scam company that unfortunately those days are growing more and more and more from China. I contacted them Monday last week. I was talking with Alice and she told it was possible I will get my order shipped here in Madrid before December 23rd if I was ordering at that moment. So I follow her instructions and I placed the order. After that my personal nightmare started. Two days to confirm my payment by PayPal, which everybody knows is not true, it takes only a few minutes when you have your credit card registered. Two days more to tell me that the watch I ordered was out of stock, when they confirmed at the time to place the order it was on stock. Two days more to send me some pictures about the watch, and finally after more than one week I placed the order they ship the watch, but on top of that I advise them from the beginning they should use DHL for shipment because is the only courier company can ship from HK to Madrid in 3 days. They were all the time telling me "do not worry we will use DHL for your order", at least I have that comment more than 20 times in my e-mails and chats... you know what??... When they sent me the tracking number it was EMS!!!. So actually I do not know if I will receive a watch or a stone, but what is for sure is that they have been lying to me from the beginning. The customer service is horrible, I have sent emails that they answered three or four days later in the best of the cases, normally QC Department or Tracking Department are not answering any email.
Cheers,
Toni
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Nikki Chen
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Dec 23, 2011
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puretimewatch.com is scam. they cheat.
Hello, I couldn't stop myself replying this... please email me to [email protected] if any body is having problem with orders. We have never deleted any accounts and are still very serious with our business. Many clients orders watches with Air Mail option to save few dollars and later gets into trouble and we cannot help. If you do not mention your shipping address correctly packages will not be delivered to you and we cannot help with this. A simple thing I'd like to ask is that when we handle & deliver more than 1000's of orders successfully a month why not we deliver this mentioned 2-3 orders as well...? Packages do stops in customs and we do reship them if not delivered within 45 days on 50% extra payment. Its a situation that both sides are equally affected and the loss is shared mutually. Suppose your order of USD100 lost, we received payment and you lost USD100. So when you share USD50 more we are loosing 50% and you are getting your paid USD100 order back and we both loose USD50...please tell me if I'm wrong? So please co-operate and lets work together, apologies if we are not able to satisfy you every time but we are continuously working hard to meet the expectations and will never let you down... Cheers! Nikki Chen
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Ant Ca
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Dec 26, 2011
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puretimewatch.com is scam. they cheat.
Hi Ismael,
I feel so sorry to read your post so much late for me, I already placed and order with this people and I am living a nightmare similar to yours. I think you are like me regarding the replicas, in my case it is a hobby (cheaper than to do it with the original watches) always looking for the best one exactly like the original model, it is like a challenge, but at the end I think we have common points of view regarding Customer Support and how a professional seller has to deal with its clients, and believe me what I wrote is what is happening to me. Besides that, do you think they have answer my last email sent on the 22nd? Of course they don't, but on the meantime they have time to at least make 3 posts here... curious haven't they?
I have a couple of them very good and a bit cheaper than this website because I am dealing directly with factories, but none of them have a public website because this activity is forbidden by Chinese Government and they can not have stock of watches assembled, just only pieces. Believe my friend I know very well how this business works because my company have offices at Hong-Kong and I go there at least a couple of weeks on a yearly basis, that was my starting point for this hobby. The communication with them is perfect, you can use Pay-Pal without any problem, you have escrow account and buyer protection services, they deliver by DHL in 3 days to Spain, etc, etc, etc. And the most important thing... everybody can make mistakes, that is not a problem, the problem becomes when instead to recognize the problem and apologize for it I receive from this people a very arrogant email telling me they have been for more than 6 years on this business.. blah, blah, blah... Of course they never answer to my email when I proof them its website is registered only since 2008, which in the best of the cases means 3 years working. That is what I told them, I believe in facts, not in wording, same example as the tracking number I posted here to evidence them DHL is working perfectly from China to Spain, when they were saying DHL is not safe!!!
I live in Madrid and Valencia, one day if you want we take a coffee together and we can chat about all of that.
What I am telling here is my experience, like the other people that is posting in this website, and I only want to avoid my actual problems with this seller to another people who has never deal with them.
From my side, I will keep on fighting to advise about my bad experience to as much persons as I can from all different complaints websites I find and with my professional contacts in China mainland.
Merry Xmas!!!
Antonio
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