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Consumer reviews about PuppyFind

diego chandler az
Dec 12, 2011


WOW sadly i guess there is a first for everything, and now my girls will Not be getting their new puppy for Christmas i feel like such a fool...same story same people same emails all i can say is Karma is a Bitch my girls and i will be just fine and they too will learn from this I promise ill count my losses and move forward!
i did pay and send the money 360.00 for shipping and then paid for the insurance which was prompted immediately i even got a phone call from bangkok saying he was the Dr Dr Parameth that is so here are all the scam emails i received i hope it helps the next person! the sad thing is i Googled the Dr Name and he and his stats with his picture come up. man that is alll so F$%^& Up!
started with [email protected] then [email protected] and lastly [email protected]

Dec 28, 2011

bought two champion bloodlines


My name is Matt and I'm the Relationship Manager with Puppyfind.com. I'm writing this comment because Puppyfind.com is being mentioned in this statement. Although it appears this is not a complaint, it is appearing on a complaint website, so many people could be led to believe this is a complaint about our service if they were to just give a glance to the complaint title.

While we do appreciate the positive statements about Puppyfind.com, I did want to simply comment and clarify that this does not appear to be a complaint about Puppyfind.com. I also would like to take this opportunity to remind people about Internet safety.

Be sure of who you are dealing with, and see if it's at all possible to meet in person before any money changes hands. Many breeders that advertise on our site won't deal with out of town buyers, because safety is as much a concern for them as it is for the buyer. If it is not possible to meet with the breeder, do as much research before arrangements are made to pass money along. Scammers are notorious for requesting payment by Western Union so keep an eye out for that if it comes up in conversation. All in all, it is important to do as much research as possible before entering into any agreements.

At Puppyfind.com, even breeders that appear legitimate can still turn out to be a fraud. It's unfortunate when this happens, but if we are made aware that an account is violating our Terms of Service (TOS), then we will not hesitate to remove them if we receive proper evidence that the account is indeed fraudulent. This statement is not made to cause fear or distrust of Puppyfind.com, but bad apples do unfortunately show up on our site from time to time. This is why we have a Fraud Department that constantly works to keep the site as safe as possible, and will continue to do so, even if the threat of scammers becomes a thing of the past.

Be safe, be smart, and be patient. It may take a while to find the perfect pet online, but the results are definitely worth it.

Thank you for your time,

Puppyfind.com Relationship Manager

Dec 30, 2011

SCAMMED....out 300 dollars


My name is Matt and I'm the Relationship Manager with Puppyfind.com. It was recently brought to my attention that our name was mentioned in the title of this complaint, so I felt it necessary to leave a comment about this situation.

I would first like to say that I'm very sorry to hear that this scammer committed a crime and stole $300 of your hard earned money. It is always unfortunate when something like this takes place, and Puppyfind.com finds it extremely unfortunate when we discover that the scammer may have found their victim while they were signed up with our website.

Research was initiated to find out if this scammer was indeed on our website and records indicate that the name of “Kristy Philpot” was registered to an account on our site around the time this scam took place. Records also show that the account was removed the same day it was created, as it was discovered to be a scam account. While the account at first appeared legitimate, actions taken by the account revealed it to be a scam account, so we removed it as quickly as this discovery was made.

I would like to remind readers that Puppyfind.com does not pre-screen people that come to our website, as both advertisers of dogs, and those interested in purchasing a dog from an advertiser. This is made known in our Terms Of Service. We also remind people on the site to do their research and ask plenty of questions and even visit the dogs if possible, before any commitments are made to purchasing a dog advertised on our site. We also provide ways for people to turn in accounts if they appear to be suspicious. While we do provide these resources, we also remind members to be cautious, as we are simply a bulletin board service and do not have the ability to meet people beforehand that intend to use our service.

It is our hope that the authorities can continue fighting scammers all over the world to keep websites like ours safe, and the Internet in general a safe place to connect with one another. Education is important for the every day user to obtain, and our efforts to include the public in our operations have helped us understand and fight the scammers in better ways. From our 'Buyer Tips' to providing a 'report' button on each listing so members can easily alert us to possible threats, it is our hope that this combined effort to fight the scams can lead to their eventual disappearance from the Internet.

I again am very sorry to hear about what has happened, but it is our hope that the scammer perpetrating this crime is brought to justice by the authorities. And as always, if any of our members come across any accounts that appear suspicious on our website, do not hesitate to report them to us immediately.

Thank you for your time,

Puppyfind.com Relationship Manager

Jan 3, 2012

very pleased

I bought my 4 lbs Yorkie from puppyfind.com 7 years ago. Very healthy dog, never gets sick and play in the backyard with 10 lbs dachshunds ( 4 of them ) and all my friends thinks my little one will die because she is so tiny, never got any vet bills yet.

Jan 4, 2012

Rip off


My name is Matt and I'm the Relationship Manager with PuppyFind.com. As this complaint is about our website, I feel it is necessary to reply to the complainant concerning the topics discussed.

To begin with, I would like to apologize to the complainant for any confusion that may have taken place during their experience using PuppyFind.com. It is never our intent for our website or our Customer Service Department to confuse anyone attempting to use the services of PuppyFind.com.

The complainant has stated that all the listings they viewed in their home state were outdated. Although this is not a current complaint, if the complainant is able to provide PuppyFind.com links to the listings in question, we would be happy to investigate and find out why old listings were still appearing on our website. It is a concern to PuppyFind.com if outdated listings are appearing on our site, because our system, since 2007, has been set up to remove any untouched listings that have appeared on the site for a period of 28 days straight. Basically, this means that if the member (Seller) that has posted the listing has not updated the listing in any way for 28 days, the listing will be automatically removed from the website. The Seller is given a notification after 20 days that they have not touched the listing in question, and if after 28 days, the listing is still not given any attention by the Seller, it will be removed without question. This is done to keep all listings on the website current. Prior to 2007, a little more time was given for Sellers to update their listings, but no listings should be appearing on our site that are a year old.

Concerning the other point made about how the complainant contacted PuppyFind.com Support by phone and were asked to sign up and pay, I'm not sure exactly why the complainant would have been asked to sign up if they were already a member or pay over the phone, because it is not standard policy for our Customer Support to ask this of our members. If the complainant knows who they spoke to at PuppyFind.com, it would be appreciated if they could provide the name of the Customer Support Representative (CSR) that asked them to pay. This will assist us so we can provide better training to all of our CSR's in the future concerning matters such as this.

On PuppyFind.com, both Buyers and Sellers have the option to upgrade (pay for) their accounts. Sellers typically upgrade their accounts more often than Buyers. When a Seller upgrades, this gives all Buyers the opportunity to view all details of the Seller's listings, including contact information. If a Buyer comes across a listing that has blocked information, this means the Seller has chosen not to upgrade, so the Buyer can do so, for as little as $5.99. Once a Buyer is upgraded, they can then view all the details of every listing on the site, regardless of the Seller's upgrade status.

The only time a CSR would mention upgrading to a member over the phone is if the member were to ask why they could not view certain areas of a listing on the website. The CSR would explain what an upgrade is useful for, and would provide the different prices we offer, but a CSR would not ask a member to pay over the phone. Also, if a member pays and in the same day decides they do not want the upgraded service, they can have their purchase voided so they are not actually charged. If within a few days of upgrading, a member decides the upgrade is not for them, they can receive a refund. Members are not simply 'blown off' when they ask for a refund. The best effort is made to accommodate our members when they do ask for their money back.

I again would like to apologize to the complainant for any confusion that may have taken place due to our website. As you can see, PuppyFind.com makes every effort to accommodate those seeking our service, but from time to time, there may be a miscommunication that takes place. If and when that occurs, we want to do our best to rectify the problem so future visits to the site can be positive experiences for all who come to PuppyFind.com.

Thank you for your time,

PuppyFind.com Relationship Manager

Jon McCartney
Jan 4, 2012

Rip off

Consider yourself lucky. Buy puppies locally, either from a rescue/shelter or a reputable breeder. If you are responding to online classified ads, you are 99% likely to not be dealing with a reputable breeder. Selling puppies is not a business for reputable breeders. Do some reserach to confirm this is true.

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