Primus Canada |
| Canada |
|
|
Consumer reviews about Primus Canada |
|
hunky50
|
Feb 13, 2012
|
Failure to terminate services twice
I was able to get a satisfactory resolution of my Primus Local Termination Charge, TBB Termination Charge and Hardware Handling Fee.
Quick overview:
- Was with Primus for many many years: month-to-month home phone + wireless
- Decided to switch Home Phone to Talk BroadBand (TBB) as part of my big annual bill shaving -> made the order
- Visited Bell store the same day and got even better deal on home phone + internet + TV (Triple Bundle with two loyalty perks (extra data and LD) -> made the order
- Called Primus the next day to cancel TBB - no problem - was told not to pick the modem shipment and just Return it to Sender
- Bell switched the phone line and everything was good
- Next month got a bill from Primus with $100 in charges: $60 Local Home Phone Termination Charge, $22.35 TBB Termination Charge, $9.95 Hardware Handling Fee, taxes
- Called Primus with calm and friendly, but professional voice. Got the TBB and Hardware fees waived (never actually had TBB as I cancelled it within 24 hours, and I didn't use the postage return sticker). But no budge on the $60.
- Did more research, eg. Order CRTC 2000-250 Optel Communications Corporation vs. Bell Canada - http://www.crtc.gc.ca/eng/archive/2000/o2000-250.htm - Customer authorization is required - I was not aware of 30 days notice and cancellation charges
- Called Primus back again with the same voice and a lot of patience. I mentioned that I was with Primus for a long time and that I WAS planning on returning to Primus and my ideal outcome is to have the $60 waived.
- Clerk after a short schpeal mentioned that because I still have wireless with them, he'll waive the $60. I didn't have to use the CRTC bomb.
I suppose PRIMUS is becoming aware of all the bad press on the Internet about their BS fees (I made sure to mention that as well) and some customer representatives get it that it's bad for business.
I may consider switching back, but I will thread very carefully.
|
|
MorrowRosann
|
Feb 13, 2012
|
Failure to terminate services twice
my friend's mother-in-law makes $80/hr on the laptop. She has been fired from work for 9 months but last month her income was $8974 just working on the laptop for a few hours. Go to this web site and read more... makecash16.com
|
|
Previous 1 Next |
|
|
